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311 Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

City of New York

Customer Service Representative

Manhattan, NY · On-site

$17.50 - $23.75/hr

For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer ... DCWP's Licensing Division is seeking a Customer Service Representative with strong customer service ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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311 Customer Service Representative information

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How much do 311 customer service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for 311 customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a 311 customer service representative?

311 Customer Service Representatives are professionals who handle non-emergency calls and requests from the public, typically for city or municipal services. They help residents access information, submit service requests, and report issues such as potholes, noise complaints, or sanitation problems. These representatives play a key role in connecting citizens with local government departments, ensuring that community concerns are addressed efficiently. Their work helps improve public satisfaction and the overall quality of city services.

What are the key skills and qualifications needed to thrive as a 311 customer service representative?

To thrive as a 311 Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and municipal databases is typically required. Patience, empathy, and active listening help you effectively address diverse resident concerns and maintain positive interactions. These skills ensure accurate information delivery, efficient issue resolution, and high-quality public service for the community.

What are some typical challenges faced by 311 customer service representatives, and how can they be managed?

311 Customer Service Representatives often handle a high volume of inquiries from residents about a wide range of city services, from sanitation to public safety. A common challenge is managing difficult or frustrated callers while maintaining professionalism and empathy. Balancing accuracy and efficiency under pressure is also key, as representatives must quickly route requests and provide reliable information. Developing strong communication skills, remaining patient, and leveraging support from supervisors and teammates can help manage these challenges effectively.

What is the difference between 311 Customer Service Representative vs Call Center Agent?

Aspect311 Customer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentGovernment offices, public service settingsCall centers, corporate or outsourced environments
Employer & IndustryMunicipal government, public sectorPrivate companies, various industries
Common Search & ComparisonCustomer service roles in governmentCustomer service roles in private sector

Both roles involve assisting customers and require similar skills, but 311 Customer Service Representatives work specifically within government agencies handling public inquiries, while Call Center Agents typically serve private companies across various industries. The key difference lies in the work environment and employer type.

What cities are hiring for 311 Customer Service Representative jobs?

Cities with the most 311 Customer Service Representative job openings:

What states have the most 311 Customer Service Representative jobs?

States with the most job openings for 311 Customer Service Representative jobs include:

What are popular job titles related to 311 Customer Service Representative jobs?

For 311 Customer Service Representative jobs, the most frequently searched job titles are:

311 Customer Service Representative jobs near you
Infographic showing various 311 Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Saint Petersburg, FL • On-site, Remote

Customer Care Expertise LLC
See more jobs at Customer Care Expertise LLCexternal

$15.25 - $20.50/hr

Full-time

Re-posted 11 days ago

Job description

About the Customer Service Representative Position- Fully Remote

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

Customer Service Representative Responsibilities

  • Handle high amounts of incoming calls

  • Produce sales leads

  • Identify and evaluate customers' needs to deliver satisfaction

  • Build sustainable relationships of trust through open and interactive discussion

  • Provide accurate, valid and comprehensive information by using the right methods/tools

  • Reach personal/customer service team sales targets and call handling quotas

  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies

  • Go the extra mile to engage customers

Customer Service Representative Requirements

  • Some proven customer support experience or experience as a client service representative

  • Track record of not just reaching, but exceeding quota requirements

  • Strong phone administration skills and active listening capabilities

  • Experience with CRM systems and practices

  • Customer orientation and capacity to adapt/respond to different types of characters

  • Exceptional communication and presentation skills

  • Ability to multi-task, prioritize, and control time effectively

  • High school degree
Employment Type: FULL_TIME

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