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311 Call Center Manager Jobs (NOW HIRING)

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Firehouse Roofing

Be Seen First

Call Center Manager

Rockwall, TX · On-site

$65K - $75K/yr (+ commission)

Call Center Manager Firehouse Roofing MONDAY-FRIDAY 8:00AM-4:00PM $65,000-$75,000, plus bonuses FULL BENEFITS PACKAGE JOB SUMMARY The Call Center Manager is responsible for leading and overseeing the ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

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311 Call Center Manager information

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$29.5K

$63.8K

$109.5K

How much do 311 call center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for 311 call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a 311 call center manager do?

A 311 Call Center Manager oversees the daily operations of a municipal 311 contact center, which handles non-emergency requests and information from the public. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient workflows. The manager analyzes call data, implements training, and coordinates with other city departments to resolve community issues. Their goal is to ensure residents receive accurate information and timely assistance with city services.

What skills and qualifications are needed to thrive as a 311 call center manager?

To thrive as a 311 Call Center Manager, you need experience in customer service management, a solid understanding of call center operations, and often a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and quality assurance processes is essential. Strong leadership, problem-solving abilities, and excellent communication skills help foster team performance and handle escalated issues effectively. These skills ensure efficient service delivery, high customer satisfaction, and smooth daily operations in a municipal call center environment.

How does a 311 call center manager typically collaborate with other municipal departments to resolve citizen issues?

A 311 Call Center Manager regularly coordinates with various city departments—such as public works, sanitation, and transportation—to ensure citizen requests and concerns are routed and addressed efficiently. This collaboration often involves organizing cross-departmental meetings, developing clear escalation protocols, and maintaining open communication channels to track the status of service requests. Effective partnerships with these departments are essential for timely resolutions, improving overall service quality, and enhancing the community’s satisfaction with municipal services.

What are popular job titles related to 311 Call Center Manager jobs?

For 311 Call Center Manager jobs, the most frequently searched job titles are:

Infographic showing various 311 Call Center Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Spokane Valley, WA • On-site

Luxury Bath Technologies
See more jobs at Luxury Bath Technologiesexternal

$50K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Call Center Manager

Luxury Bath of Spokane
Location: Spokane, WA
Compensation: $50,000 annually + performance bonuses

About Us

Creating a fresh solution to bath remodeling, Luxury Bath of Spokane offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. Luxury Bath was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that same level of quality into all our products.

America's fastest-growing acrylic bath remodeling company, Luxury Bath of Spokane is seeking an experienced Confirmation Call Center Manager to join our Spokane, WA team. The ideal candidate will have strong leadership skills, excellent communication abilities, customer service experience, and a proven track record of managing call center operations. Evening and weekend availability is required.

Responsibilities
  • Schedule and confirm appointments for our sales team
  • Recruit, train, coach, and manage Call Center Representatives
  • Answer inbound calls and make outbound calls to prospective customers
  • Deliver exceptional customer service and resolve customer concerns
  • Manage and coordinate sales representatives' schedules
  • Monitor team performance and ensure productivity goals are met
  • Achieve weekly and monthly appointment-setting quotas
  • Track key performance metrics and provide performance feedback
  • Maintain accurate customer records and reporting
Qualifications
  • Previous call center leadership or management experience preferred
  • Strong customer service and communication skills
  • Excellent organizational and time management abilities
  • Comfortable using CRM systems and Microsoft Office applications
  • Ability to motivate and develop a team
  • Strong problem-solving and conflict-resolution skills
  • High school diploma or equivalent required
What We Offer
  • Competitive base salary of $50,000 annually
  • Monthly and quarterly bonus opportunities
  • Career growth with a rapidly expanding company
  • Paid training
  • Supportive team environment
  • Opportunity to make a direct impact on company growth

Apply today and become part of a growing organization dedicated to delivering exceptional home improvement solutions and outstanding customer experiences.

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