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311 Call Center Manager Jobs (NOW HIRING)

the bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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311 Call Center Manager information

See salary details

$29.5K

$63.8K

$109.5K

How much do 311 call center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for 311 call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a 311 call center manager do?

A 311 Call Center Manager oversees the daily operations of a municipal 311 contact center, which handles non-emergency requests and information from the public. They are responsible for managing staff, ensuring high-quality customer service, and maintaining efficient workflows. The manager analyzes call data, implements training, and coordinates with other city departments to resolve community issues. Their goal is to ensure residents receive accurate information and timely assistance with city services.

What skills and qualifications are needed to thrive as a 311 call center manager?

To thrive as a 311 Call Center Manager, you need experience in customer service management, a solid understanding of call center operations, and often a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and quality assurance processes is essential. Strong leadership, problem-solving abilities, and excellent communication skills help foster team performance and handle escalated issues effectively. These skills ensure efficient service delivery, high customer satisfaction, and smooth daily operations in a municipal call center environment.

How does a 311 call center manager typically collaborate with other municipal departments to resolve citizen issues?

A 311 Call Center Manager regularly coordinates with various city departments—such as public works, sanitation, and transportation—to ensure citizen requests and concerns are routed and addressed efficiently. This collaboration often involves organizing cross-departmental meetings, developing clear escalation protocols, and maintaining open communication channels to track the status of service requests. Effective partnerships with these departments are essential for timely resolutions, improving overall service quality, and enhancing the community’s satisfaction with municipal services.

What are popular job titles related to 311 Call Center Manager jobs?

For 311 Call Center Manager jobs, the most frequently searched job titles are:

Infographic showing various 311 Call Center Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Manager

Portland, OR • On-site

Bath Concepts Independent Dealers
Business Management Consulting • 1 - 10 employees
Learn more about Bath Concepts Independent Dealersexternal

Full-time

Re-posted 6 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

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