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2Nd Shift Customer Service Jobs in Delaware (NOW HIRING)

PeopleShare Inc

Forklift Operator

Claymont, DE · On-site

$19 - $21/hr

2nd Shift Forklift Operator! 2nd Shift Forklift Operator Job Details: Schedule: Monday-Friday ... Our openings include receptionist, data entry, customer service, collections, office managers, call ...

Pearson

Advanced Associate, Customer Service

Dover, DE · On-site

$11.50 - $16/hr

Advanced Associate, Customer Service Location: Flexible/Hybrid Department: Client Services Reports ... Ability to prioritize, communicate clearly, follow through, and adapt when priorities shift.

RI International

Customer Service Specialist

Newark, DE · On-site

$15/hr

Customer Service Specialist Job Type: Part-Time / Non-Exempt Shift Details: 8:00 am - 4:30 pm Every ... We are a Second-Chance Employer * Must be able to pass a seven-year background check. * Must be ...

RI International

Customer Service Specialist

Newark, DE · On-site

$15/hr

Customer Service Specialist Job Type: Part-Time / Non-Exempt Shift Details: 8:00 am - 4:30 pm Every ... We are a Second-Chance Employer * Must be able to pass a seven-year background check. * Must be ...

Alt

Inventory Associate (Second Shift)

Newark, DE · On-site

$45K - $50K/yr

Vaulting is a differentiated service offering to customers and is an independent revenue stream to ... Please note we are looking for Inventory Associates for our Second Shift: 3PM-11PM The impact you ...

Alt

Inventory Associate (Second Shift)

New Castle, DE

$45K - $50K/yr

Vaulting is a differentiated service offering to customers and is an independent revenue stream to ... Please note we are looking for Inventory Associates for our Second Shift: 3PM-11PM The impact you ...

Royal Farms

Customer Service Associate

Ocean View, DE · On-site

$17 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

Royal Farms

Customer Service Associate

Laurel, DE · On-site

$15 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

Royal Farms

Customer Service Associate

Fenwick Island, DE · On-site

$17 - $19/hr

Customer Service Associate The Customer Service Associate is responsible for supporting the store ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

Royal Farms

Customer Service Associate

Dover, DE · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

Royal Farms

Customer Service Associate

Middletown, DE · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

Royal Farms

Customer Service Associate

Wilmington, DE · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

Royal Farms

Customer Service Associate

Bear, DE · On-site

$15 - $19/hr

Job Purpose The Customer Service Associate is responsible for supporting the store leadership team ... at shift end. * Follow all ID verification laws when selling age-restricted products such as ...

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All Jobs2Nd Shift Customer Service Jobs2Nd Shift Customer Service Jobs in Delaware

2Nd Shift Customer Service information

What is a 2nd shift customer service job?

2nd Shift Customer Service jobs are positions where employees assist customers during the 'second shift,' typically in the late afternoon and evening hours, such as 3 p.m. to 11 p.m. or similar. These roles involve answering customer inquiries, resolving complaints, and providing product or service information via phone, email, or chat. Working the 2nd shift is common in businesses that offer extended or 24/7 support, such as call centers, retail, and tech support companies. This schedule can be beneficial for those who prefer working later in the day or need flexibility for daytime commitments.

What are the key skills and qualifications needed to thrive as a 2nd shift customer service representative?

To thrive as a 2nd Shift Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency are commonly required. Patience, adaptability to late hours, and a positive attitude help you excel in assisting customers and managing challenging situations. These skills ensure effective customer support, satisfaction, and smooth operations during non-standard business hours.

What are some common challenges faced by 2nd shift customer service representatives, and how can they be managed?

2nd Shift Customer Service representatives often work during evenings or late afternoons, which can mean handling a higher volume of urgent or escalated inquiries as daytime staff leave. This shift sometimes involves working with limited on-site support, requiring strong problem-solving skills and independence. To manage these challenges, it's important to communicate effectively with team members across different shifts, stay organized, and utilize available resources and documentation. Building a strong rapport with your team and developing a clear understanding of escalation procedures can also help ensure smooth operations.

What is the difference between 2Nd Shift Customer Service vs Customer Support Specialist?

Aspect2Nd Shift Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; additional certifications are a plus
Work EnvironmentCall centers, retail, or office settings during evening hoursOffice or remote settings, often during standard business hours or flexible shifts
Industry UsageCommon in retail, telecommunications, and service industriesUsed across tech, retail, and service sectors
Search & Comparison IntentOften compared for shift timing and responsibilitiesCompared for role scope and customer interaction

While both roles involve assisting customers, 2Nd Shift Customer Service typically focuses on evening shift support in retail or service industries, whereas Customer Support Specialist may work during regular hours and handle more technical or detailed inquiries. The main difference lies in shift timing and specific job scope, but both require strong communication skills and customer focus.

What are the most commonly searched types of Customer Service jobs in Delaware?

The most popular types of Customer Service jobs in Delaware are:

2Nd Shift Customer Service jobs near you
Infographic showing various 2Nd Shift Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Collections Representative (CSR - 2nd Shift)

Collabera

Newark, DE

$17/hr

Contractor

Re-posted 26 days ago

Job description

Company Description

Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.

Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.

The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:

Company Snapshot

  • Over 12,000 professionals in over 40 locations across 3 continents
  • Top 10 U.S. IT Staffing Firm
  • Largest minority-owned U.S. IT Staffing Firm
  • Top supplier to Fortune 500 companies
  • Staffing Industry Analysts' "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description

Contract duration: 6 months with possibility of conversion based on performance/attendance, etc

Start Date:  April 2016

Pay rate: $17/hr

Schedule:  2nd Shift; Monday - Friday; 1:00 PM - 10:00 PM with rotating Saturdays and one day off during week when working Saturday

Training: Monday - Friday; 8:00 AM - 5:00 PM; Will participate in current training program (4 weeks)


Job Description: 

The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Qualifications

Will have to pass an online assessment required by the client.

Required Skills:

  • Excellent communication skills
  • Customer Service focus
  • Ability to understand and discuss personal and financial difficulties 
  • Ability to recommend and negotiate payment arrangements 
  • Demonstrated ability to work in a fast paced environment 
  • Strong computer skills

Desired Skills:

  • Previous collections experience
  • Previous customer service experience
  • Strong negotiation skills
Additional Information

If you are interested, please feel free to contact me:
Laidiza Gumera
973-774-7804
laidiza.gumera[at]collabera.com

Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

Social media

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