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211 Call Center Manager Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonusesAbout Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Cheney, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

Luxury Bath Technologies

Call Center Manager

Spokane, WA · On-site

$50K/yr

Call Center Manager Luxury Bath of Spokane Location: Spokane, WA Compensation: $50,000 annually + performance bonuses About Us Creating a fresh solution to bath remodeling, Luxury Bath of Spokane ...

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All JobsBusiness JobsCustomer Service JobsCustomer Service Manager Jobs211 Call Center Manager Jobs

211 Call Center Manager information

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$29.5K

$63.8K

$109.5K

How much do 211 call center manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for 211 call center manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What does a 211 call center manager do?

A 211 Call Center Manager oversees the daily operations of a 211 helpline center, which connects individuals with essential health, human, and social services in their community. Their responsibilities include managing staff, ensuring high-quality service, monitoring call metrics, and implementing policies to improve efficiency and caller experience. They also collaborate with community partners and maintain up-to-date resource databases to provide accurate information to callers.

What are the key skills and qualifications needed to thrive as a 211 call center manager, and why are they important?

To thrive as a 211 Call Center Manager, you need strong leadership skills, experience in call center operations, and a background in social services or a related field, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) software, call monitoring systems, and reporting tools is typically required. Outstanding communication, problem-solving, and crisis management abilities help managers motivate teams and ensure effective service delivery. These skills are vital for maintaining high-quality support to callers in need and for optimizing call center performance.

What are some common challenges faced by 211 call center managers, and how can they be addressed?

211 Call Center Managers often face challenges such as managing high call volumes, ensuring staff are well-trained to handle sensitive situations, and maintaining service quality under pressure. Balancing resource allocation and scheduling to cover peak hours, while preventing staff burnout, requires effective leadership and communication. Addressing these issues involves continuous staff development, implementing robust quality assurance processes, and fostering a supportive team environment where feedback and collaboration are encouraged.

What are popular job titles related to 211 Call Center Manager jobs?

For 211 Call Center Manager jobs, the most frequently searched job titles are:

Call Center Manager

Portland, OR • On-site

BCI Acrylic Independent Dealers
Construction • 51 - 200 employees
Learn more about BCI Acrylic Independent Dealersexternal

Full-time

Re-posted 5 days ago

Job description

Call Center Manager
Bath Concepts Independent Dealers offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.
We are looking to hire an experienced Call Center Manager to join our team in-office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.
Job duties include:
• Schedule and confirm appointments
• Hire, train and manage Call Center Representatives
• Answer inbound calls and make outbound calls as needed and as a training tool
• Customer Service
• Manage sales reps schedules
• Achieve weekly and monthly quotas
We have an excellent compensation package for this position that includes a salary and bonus opportunities.

Apply