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1St Shift Remote Desktop Support Engineer Jobs (NOW HIRING)

InstantServe LLC

EHR Helpdesk Analyst 1st Shift

$21 - $28.75/hr

Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports ... Provide basic remote desktop support for computers, printers, mobile devices, and peripherals ...

System One

Desktop Support

Merrifield, VA · Remote

$20.75 - $26.25/hr

Desktop Support Location: Vienna, VA Type: Contract Contractor Work Model: Onsite - onsite ... Experience with ConnectWise Remote Support Software and CyberArk Workforce Password Management ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We're committed to building an inclusive, remote-first culture where every team member can do their best work. The Desktop Support Associate II is the go-to technical resource for ActBlue staff ...

WW&R

Help Desk Support Specialist Sr.

Cincinnati, OH · Remote

$23.94 - $31.15/hr

Mentors Level 1 staff on diagnostic procedures to improve "First Call Resolution" rates. Operational Support: * Utilizes remote desktop software to resolve issues for off-site or remote users ...

Servbank

Desktop Support Technician

$49K - $64K/yr

We are seeking a knowledgeable and customer-focused Desktop Support Technician to join our IT team. ... This position is designated as remote; however, if you reside within a 50-mile radius of one of our ...

Georgia IT Inc

Desktop Support Technician Remote to start

$20.75 - $26.25/hr

Desktop Support Technician - Remote To Start Location: Denver, CO or Texas Position Type: 06 Months ... Experience working with appropriate programming languages, operating systems and software

Follett Software, LLC

Desktop Support Technician

Mchenry, IL · On-site +1

$20 - $25.25/hr

The person in this role will support employees across in-office, remote, and global environments ... The right candidate brings a strong work ethic, a service-first mindset, curiosity, and the ability ...

Helion Technologies

Hybrid Desktop Support Analyst

$23.75 - $32/hr

Hybrid Desktop Support Analyst Hybrid • Remote - Springfield, MA - Springfield, MA 01103 Helion ... Helion's Desktop Support department is the largest and first line of defense for incoming client ...

ACI Infotech

End User Support Engineer

As a member of the Global End User Support team, the successful candidate will be primarily ... remote connectivity, VPN, building laptops/desktops, installing end user equipment (monitors ...

Staffingine LLC

Azure Support Lead

Bellevue, WA · Remote

... Remote Desktop Connection Manager, PuTTY, iLO, iDRAC, and Microsoft Teams. * Experience with ticketing and workflow systems such as ICM, ServiceNow, and Azure DevOps. * Basic understanding of ...

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All Jobs1St Shift Remote Desktop Support Engineer Jobs

1St Shift Remote Desktop Support Engineer information

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$10

$26

$45

How much do 1st shift remote desktop support engineer jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for 1st shift remote desktop support engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between 1St Shift Remote Desktop Support Engineer vs 1St Shift Help Desk Technician?

Aspect1St Shift Remote Desktop Support Engineer1St Shift Help Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+ or similar
Work EnvironmentRemote, technical support for enterprise systemsOn-site or remote, general user support
Industry UsageIT, tech support, enterprise networksIT, customer service, technical support

The 1St Shift Remote Desktop Support Engineer specializes in remote troubleshooting and resolving issues related to remote desktop connections and enterprise systems, often requiring specific certifications. In contrast, the 1St Shift Help Desk Technician provides broader user support, handling various hardware and software issues, often with more general certifications. Both roles are essential in IT support but differ mainly in technical focus and scope.

What cities are hiring for 1St Shift Remote Desktop Support Engineer jobs? Cities with the most 1St Shift Remote Desktop Support Engineer job openings:
What are the most commonly searched types of Remote Desktop Support Engineer jobs? The most popular types of Remote Desktop Support Engineer jobs are:
What states have the most 1St Shift Remote Desktop Support Engineer jobs? States with the most job openings for 1St Shift Remote Desktop Support Engineer jobs include:
1St Shift Remote Desktop Support Engineer jobs near you
Infographic showing various 1St Shift Remote Desktop Support Engineer job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 92% Full Time, and 2% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
EHR Helpdesk Analyst 1st Shift

EHR Helpdesk Analyst 1st Shift

InstantServe LLC

Remote

$21 - $28.75/hr

Full-time

Posted 6 days ago

Job description

Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to ensure reliable patient-care systems.
The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.
Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care
Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; may work weekends and holidays to ensure reliable patient-care systems.
Key Responsibilities
  • Provide support for Epic applications, workflows, access, printing, and integration issues.
  • Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
  • Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.
  • Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.
  • Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
  • Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).
  • Assist with Epic user account provisioning, role changes, template assignments, and security access requests.
  • Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).
  • Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
  • Maintain documentation, knowledge base articles, and standard operating procedures.
  • Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.
  • Support change management and scheduled downtime communications as needed.
  • Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.
  • Escalate critical issues and downtime events according to established protocols.

Required/Desired Skills
SkillRequired /DesiredAmountof ExperienceMinimum of 2 years providing Epic technical support in a healthcare or clinical environment.Required2YearsProficient with ServiceNow or other enterprise ticketing systems.Required2YearsIn-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts).Required2YearsEpic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk).Highly desired0Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM).Highly desired0
Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?Question2Candidate understand this is a first shift position and the working requirements are 7:00 AM EST - 3:30 PM EST which includes weekends and holidays. Question3Your candidate must be able to attend a remote webcam interview. Do you agree to this requirement?Question4What is your candidate's email address?Question5How soon can your candidate start if selected for this opportunity?Question6Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?Question7Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.Question8Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?Question9Candidates submitted above the hourly Vendor Rate of $$$ may not be considered for this assignment. Do you agree to this requirement?Question10Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?Question11Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?Question12Please state date and location of Epic experience.
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About InstantServe

Sourced by ZipRecruiter

InstantServe provides a one-stop solution to all Healthcare, IT/Non-IT Staffing needs. Established in 2016, InstantServe is a strong workforce of over 100+ go-getters with a demonstrated background in IT/Non-IT service. We are a nationally certified SBE from the Department of Administration (State of PA). As a proud Minority Woman Owned Small Business Enterprise (M/WBE), InstantServe boasts of a strong team of professionals who have extensive experience catering to several Federal, Public, Commercial, and Healthcare Clients which includes 26 States and 46 government agencies. InstantServe is a client-centric organization that offers cost-effective and reliable solutions. Client satisfaction is sacrosanct! Our team strives to provide the best staffing and IT solutions to take your business to the next level.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Wayne, PA, US

Year founded

2016

Social media

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