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Summary/Objective:

The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties' objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities.

Duties:

• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations)
• Maintains quality service by enforcing Parking Veterans' quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment.
• Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained.
• Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities.

Responsibilities:

• Manage, implement, and supervise all daily parking operations
• Organize, maintain, and reconcile financial records using both manual and automated methods
• Oversee the claims process to limit and reduce liability and maintain overall property safety
• Train, supervise, counsel, schedule, and evaluate parking attendant staff
• Assist in setting up special event parking programs
• Provide technical assistance and work direction to support personnel
• Ensure equipment upkeep and property maintenance
• Operate office equipment such as computer terminals, calculators, and copiers
• Prepare and maintain daily/weekly volume and manager reports
• Undertake special projects as assigned or required
• Perform various activities, functions, and related tasks as necessary to support operations
• Administer and maintain the transportation or parking program

Transportation Specific Responsibilities:

• Maintaining ridership logs
• Managing a maintenance program
• Utilizing our fleet management software and hardware systems
• Provide safe and courteous transportation under various driving conditions
• Follow designated routes and schedules
• Adhere to traffic regulations
• Complete trip documentation
• Assist passengers during loading and unloading
• Operate wheelchair lift
• Secure wheelchairs with restraints
• Perform opening & closing vehicle inspections
• Report defects or discrepancies
• Fueling fleet
• Check and fill fluids as necessary
• Provide information to passengers regarding schedules and trips
• Communicate and interact with diverse individuals potentially including physical and/or mental disabilities