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Job Description:

The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.

This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.

What Will You Be Doing?

Transportation Operations

• Monitor daily parcel carrier performance across North America transportation partners.
• Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.
• Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
• Support peak planning activities and execution readiness for high-volume periods.
• Track carrier service performance, transit times, and delivery commitments.

Analytics & Reporting

• Develop, maintain, and distribute transportation performance reporting and dashboards.
• Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.
• Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.
• Perform root cause analysis on operational issues and provide actionable recommendations.
• Support budget planning, forecasting, and carrier financial analysis.

Carrier & Stakeholder Management

• Partner with carrier account teams to drive operational improvements and issue resolution.
• Participate in recurring business reviews and performance discussions with transportation providers.
• Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.
• Ensure carrier compliance with contractual and operational expectations.

Process Improvement & Automation

• Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.
• Document transportation processes, standard operating procedures, and best practices.
• Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.
• Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.

What Do You Need to Bring?

• Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.
• Experience working with parcel carriers and transportation networks.
• Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.
• Continuous improvement and project management experience a plus.

• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills.
• Experience with Power BI, Tableau, or similar reporting tools preferred.
• Familiarity with transportation management, parcel operations, or supply chain systems.
• Ability to interpret large data sets and translate findings into business recommendations.

• Strong attention to detail and sense of ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Comfortable balancing operational execution with strategic analysis.

Success Measures

• Carrier service performance and delivery experience.
• Operational issue resolution and escalation management.
• Transportation cost optimization opportunities identified and implemented.
• Reporting accuracy and actionable business insights.
• Process automation and continuous improvement contributions.
• Strong cross-functional partnership and stakeholder satisfaction.

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.