Purpose
Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.
Essential Position Functions
- Assists patrons with library card accounts and resolves account disputes
- Proactively provides customer service by assisting patrons with the Public Access Catalog (PAC), checking-out, self check-outs, copiers, printers, scanners, fax machines and locating or retrieving materials accurately and efficiently
- Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
- Receives and shelves materials with accuracy and timeliness
- Checks in and sorts returned materials accurately and efficiently
- Receives, retrieves, and processes items for both incoming and outgoing delivery
- Processes various reports, as assigned
- Maintains shelves throughout location, including shelf reading, shifting material, merchandising items, and straightening items or shelves
- Prepares location for opening and closing by straightening furniture and shelves, re-shelving loose materials, restocking displays and picking up debris
- Performs duties of Circulation Aide, as needed