IT Service Desk Analysts
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Columbus, OH · On-site
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · Remote
About the Role The IT Service Desk Support role focuses on providing remote technical support to our 1000+ associates, ensuring timely resolution of IT requests (incidents and service requests). This ...
Columbus, OH · On-site
$80K/hr
Manage and mentor US-based IT teams, contractors, and service providers to foster accountability ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Quick apply
Columbus, OH · On-site
$80K/hr
Manage and mentor US-based IT teams, contractors, and service providers to foster accountability ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Columbus, OH · On-site
$80K/hr
Manage and mentor US-based IT teams, contractors, and service providers to foster accountability ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Columbus, OH · On-site
$80K/hr
Manage and mentor US-based IT teams, contractors, and service providers to foster accountability ... Minimum 5 years progressive experience in IT operations, infrastructure, and team leadership
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ... Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g ...
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ... Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g ...
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
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Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
Quick apply
Columbus, OH · Remote
$80K - $115K/hr
We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...
The IT Administrator will oversee all technology systems, infrastructure, and support processes to ... Provide technical support and troubleshooting to onsite and remote employees across V&S facilities
New
The IT Administrator will oversee all technology systems, infrastructure, and support processes to ... Provide technical support and troubleshooting to onsite and remote employees across V&S facilities
New
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ... Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g ...
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ... Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g ...
Columbus, OH · On-site
Remote -- must work during Eastern Standard Time business hours Engagement: Contract, initial term ... contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents ...
Columbus, OH · On-site
Remote -- must work during Eastern Standard Time business hours Engagement: Contract, initial term ... contractor or with the client directly). Privacy Notice Vaco by Highspring and its parents ...
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ... Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g ...
Working knowledge of virtualization and remote desktop solutions (e.g., RDSH/terminal server ... Familiarity with CMMC and related federal contractor cybersecurity compliance frameworks (e.g ...
Columbus, OH · On-site
$14.50 - $19.25/hr
ServiceDesk Plus). • Familiarity with Active Directory, Office 365, and remote support tools (e.g. NinjaRMM). • Previous internship or relevant work experience in IT support. • Certifications ...
Columbus, OH · On-site
$14.50 - $19.25/hr
ServiceDesk Plus). • Familiarity with Active Directory, Office 365, and remote support tools (e.g. NinjaRMM). • Previous internship or relevant work experience in IT support. • Certifications ...
Dublin, OH · On-site
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
Dublin, OH · On-site
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
Dublin, OH · On-site
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
Dublin, OH · On-site
IT Support Specialist We are seeking a detailoriented, customerfocused IT Support Specialist to ... Provide handson and remote support for Windows desktops, laptops, mobile devices, and peripherals.
Sunbury, OH · On-site
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
Sunbury, OH · On-site
Administration & Facilities Job Schedule: Full time Remote: No EDUCATION / WORK EXPERIENCE * 2-year ... We don't just accept difference-we celebrate it, we support it, and we thrive on it for the benefit ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
Columbus, OH · On-site
The IT Field Technician will provide IT field support for restaurants, regional office, and ... Performing preventative maintenance services through field visits and remote access * Providing ...
Dublin, OH · On-site
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
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Dublin, OH · On-site
$17 - $25/hr
Perform remote or on-site installations, upgrades, and repairs of hardware and software. * Assist ... Follow IT service management (ITSM) best practices, including incident management, problem ...
$5.29 - $10.66
0% of jobs
$10.66 - $16.04
14% of jobs
$16.04 - $21.42
0% of jobs
$21.42 - $26.79
0% of jobs
$31.24 is the 25th percentile. Wages below this are outliers.
$26.79 - $32.17
14% of jobs
$32.17 - $37.54
6% of jobs
$37.54 - $42.92
7% of jobs
The median wage is $46.43 / hr.
$42.92 - $48.30
14% of jobs
$52.13 is the 75th percentile. Wages above this are outliers.
$48.30 - $53.67
28% of jobs
$53.67 - $59.05
8% of jobs
$59.05 - $64.42
8% of jobs
$5
$42
$64
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Columbus, OH • On-site
Full-time
Re-posted 23 days ago
Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally developed applications, and corporate systems and employees.
Job Responsibilities:
Providing exceptional service and solutions through to users of our customers IT Service Desk; working directly with users in a friendly, helpful way, including reaching out to them for resolution, building trust, and educating them in a way that addresses trends; and regional users are completely satisfied with IT support services
Answering inbound help desk calls, tickets and emails from corporate users, and resolving the majority of technical issues from the playbook
Supporting enterprise production support process for reporting, evaluating, resolving incidents
Leveraging Salesforce as a ticketing tool
Reviewing tools, calls, and reports to define trends of issues that can be resolved with people, process or systems
Reporting on metrics like call volume, call types, technical talk time
Contributing to improving the help desk process, and reducing trends to drive down overall incident volume
Serving as liaison to various departments within to provide assistance and access to information, or systems, when issues arise
Complete daily help desk checklist summarizing handoff tickets, policies and settlements
Lead specialists may also act as manager on call.
Requirements:
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, telephony and connectivity
Ability to acquire data
Ability to multi-task
Ability to focus on objectives while being detail-oriented
Ability to work independently
Strong problem-solving skills
Ability to work effectively with colleagues
Ability to listen effectively and communicate with candor and honesty
1-2 years in IT Support (Service Desk preferred and/or Deskside experience
Experience in supporting multi-site and/or supporting or deploying systems preferred
Experience using Service Desk ticketing system to track incidents/requests
Experience win Medium/large support environments
Certifications such as A+, HDI, ITIL, Network +, Microsoft certs helpful but required
Experience supporting: Windows OS, MacOS, VOIP Support, Hardware Troubleshooting/Support (Laptop, Desktop Peripherals), MFA, Active Directory, MS Office/Office 365 Support, Smartphone OS, Corporate LAN/WIFI Support