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Field Service Representative with Security Clearance

PDS Defense Inc.

Alexandria, OH • On-site

Other

Medical, Retirement

Re-posted 13 days ago


Job description

PDS Defense, Inc. is seeking a Corporate Jet Remote Field Service Representative. Job ID#217592 Job Description: We currently have an immediate opening for a Field Service Representative, based in Columbus, OH, USA reporting to a Manager, Fleet Operators and Service Program Management. In your role, you will: * Support customer in integrating business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
* Provide robust troubleshooting support to assist customers in resolving technical issues effectively..
* Prioritize and escalate technical or operational concerns within both the customer's organization and client..
* Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
* Keep management informed of key operational and maintenance issues affecting customer aircraft.
* Identify opportunities to enhance customer procedures and operations involving aircraft.
* Encourage customers to implement client -recommended actions that improve product performance and satisfaction by share Airworthiness Directives (AW), Service Bulletins (SBs), and other relevant Bombardier documentation to clarify intent and highlight operational enhancements.
* Deliver reports in line with established schedules and requirements.
* Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centers.
* Navigate and utilize internal customer support and in-service processes effectively.
* Identify and escalate recurring fleet issues to Technical Services for potential product improvements.
* Participate in customer meetings, including fleet reliability and operational reviews.
* Travel to service facilities as needed to oversee complex troubleshooting or upon customer request. How to thrive in this role? * You have at least 5 years of aviation maintenance experience * You have at least 2 years of experience with products (Global 5000 / 6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series) * You have strong aircraft troubleshooting skills * You have computer skills necessary to learn and/or operate word processing, spreadsheet, database, email, and web-based applications * You have interpersonal skills necessary to work effectively with a variety of individuals, departments, organizations, and regulatory agencies * You have business writing skills necessary to create various reports and correspondence * You have the ability to travel * You are an EASA or FAA licensed Airframe & Powerplant mechanic - preferred * Be self-driven and have a problem-solver attitude. Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/ The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: * The California Fair Chance Act
* Los Angeles City Fair Chance Ordinance
* Los Angeles County Fair Chance Ordinance for Employers
* San Francisco Fair Chance Ordinance