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Remote Entry Level Desktop Support Jobs in Columbus, OH

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This is an entry-level opportunity with full training provided, and no prior insurance experience ... Access to a laptop or desktop, reliable internet, and Zoom * Must be able to obtain a state life ...

Familiarity with desktop and mobile platforms - including Windows 10/11, macOS, Android and iOS ... Provide eyes and hands for our remote network team. * Roll out new IT equipment (computers ...

Perform entry-level and technical tasks/repairs on desktop, end-user, and customer-facing platforms ... Not a remote worker position, however, some remote work required Qualifications * High school ...

Must be comfortable with a war room environment for telephone & remote support of client endpoints ... Working closely with project leadership and desktop support teams to ensure that software ...

The ideal candidate has strong expertise in both hardware lifecycle management (laptops, desktops ... Experience supporting global environments and remote users * ITIL framework familiarity * Relevant ...

Provide timely technical support for on-site and remote end users * Diagnose, troubleshoot, and ... Deploy and maintain desktop images and application software * Conduct IT onboarding for new hires ...

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Remote Entry Level Desktop Support information

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$9

$26

$44

How much do remote entry level desktop support jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote entry level desktop support in Columbus, OH is $26.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $29.71 per hour, depending on experience, location, and employer.

What is the difference between Remote Entry Level Desktop Support vs Remote Help Desk Technician?

AspectRemote Entry Level Desktop SupportRemote Help Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentSupporting desktops, laptops, peripheralsHandling user issues via phone, email, chat
Industry UsageIT support, tech companies, MSPsIT service providers, corporate IT departments

Remote Entry Level Desktop Support and Remote Help Desk Technician roles often overlap, but Desktop Support focuses more on hardware and software troubleshooting directly on user devices, while Help Desk roles emphasize remote user support and issue resolution. Both require similar certifications and are common in IT support environments, making them closely related entry-level positions in the tech industry.

What are popular job titles related to Remote Entry Level Desktop Support jobs in Columbus, OH? For Remote Entry Level Desktop Support jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Remote Entry Level Desktop Support jobs in Columbus, OH look for? The top searched job categories for Remote Entry Level Desktop Support jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Remote Entry Level Desktop Support jobs? Cities near Columbus, OH with the most Remote Entry Level Desktop Support job openings:
Infographic showing various Remote Entry Level Desktop Support job openings in Columbus, OH as of June 2026, with employment types broken down into 63% Full Time, 11% Part Time, and 26% Contract. Highlights an 58% In-person, 5% Hybrid, and 37% Remote job distribution, with an average salary of $54,236 per year, or $26.1 per hour.
IT Services Specialist II, Service Desk

IT Services Specialist II, Service Desk

Quantum Health

Dublin, OH

Full-time

Posted 4 days ago


Quantum Health rating

6.7

Company rating: 6.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz


Job description

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The IT Services Specialist II will work independently with general supervision to provide in-depth customer service, end-user desktop support and technical guidance for internal employees and some support for external users of customer/client facing Web sites and services. This Specialist will interact and collaborate with IT Operations, IT Engineering, and business users regularly to help resolve or escalate issues.

Location: This position is located at our Dublin, OH campus.

What you’ll do (Essential Responsibilities)

  • General troubleshooting and support of company computers, peripherals, and phones by answering users’ questions and resolving issues via telephone, remote sessions or in-person visits.
  • Ticket creation and complex problem resolution based on monitoring ticketing system and answering support calls. Tracking and documenting ticket progress and resolution within ticket tracking system.
  • Troubleshooting and maintaining hardware and software required for day-to-day operations.
  • Provide IT support for projects.
  • Replacing and testing hardware and software at user’s desk in office.
  • Systems administration including user account creation and maintenance for all end-user services, internal and external.
  • Contribute to team’s technical knowledge base; creating new and maintaining existing documentation.
  • User administration in various telecommunication systems for daily operations of business.
  • All other duties as assigned.

What you’ll bring (Qualifications)

  • Education: Bachelor’s degree in computer science or related field preferred, or equivalent work experience.
  • Certifications: CompTIA A+, CompTIA N+, Cisco, MCP, MCSE or equivalent.
  • Computer skills: Systems analysis; Microsoft Office applications, Office 365, Windows 11 OS, iOS and Android OS.
  • 2 or more years’ experience working with PC hardware and software for installation and advanced support.
  • 1 or more years’ experience demonstrating strong customer service and organizational skills.
  • Demonstrated ability to interact in a positive, respectful manner, Living Quantum Health’s Core Values.
  • Ability to work independently and self-direct with limited need for day-to-day supervision.
  • Ability to effectively organize, prioritize tasks; multi-task and manage time.
  • Ability to lift 50 pounds.
  • A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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