Job Summary:
Cologix, Inc. is a leading North America network-neutral interconnection and hyperscale edge data center company. They are seeking a detail-oriented Data Center Operations Technician to support customer requests and day-to-day operational activities within a 24x7 colocation environment.
Responsibilities:
• Execute remote hands services and customer support requests, including reboots, media swaps, visual inspections, cable tracing, and basic physical-layer tasks
• Install, test, label, and maintain structured copper and fiber cabling, patch panels, and cross-connect infrastructure in accordance with site standards
• Provision and troubleshoot customer and carrier interconnection services within defined physical-layer scope
• Monitor security, environmental, and equipment alarms, perform rounds and readings, validate field conditions, and escalate issues appropriately
• Maintain accurate documentation for cross-connects, connectivity paths, capacity tracking, and operational activities
• Support physical network hardware readiness through rack-and-stack assistance, optic swaps, cable management, and visual checks
• Help maintain data center cleanliness, orderly pathways, and operational discipline in technical spaces
• Support controlled access and escort procedures within secure technical areas in accordance with site requirements
• Participate in rotating 24x7 on-call support and flexible scheduling as needed
Qualifications:
Required:
• High school diploma or equivalent required
• Hands-on experience in data center operations, structured cabling, telecom, IT infrastructure, or a similar technical environment
• Strong working knowledge of copper and fiber media, patching practices, cable testing, and physical-layer troubleshooting
• Ability to execute precise work in live customer environments without creating avoidable risk
• Strong attention to detail in labeling, documentation, change control, and customer-facing task execution
• Ability to recognize environmental, equipment, or operational abnormalities and escalate clearly and appropriately
• Comfortable working in a 24x7 environment where responsiveness, professionalism, and consistency matter
• Ability to work shifts, including nights, weekends, holidays, and on-call rotations as needed
• Strong written and verbal communication skills, with the ability to document work clearly and escalate issues effectively
Preferred:
• Technical training or related certifications preferred
• 2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field preferred
• Experience working with copper and fiber cabling, patch panels, cross-connects, and cable testing tools
• Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment
• Basic understanding of data center layouts, physical network topology, and interconnection environments
Company:
Cologix is reinventing the edge—supporting your digital infrastructure journey with robust interconnection at our digital edge and hyperscale edge data centers. Founded in 2010, the company is headquartered in Denver, USA, with a team of 201-500 employees. The company is currently Growth Stage.