IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center
Job Description
Overview
The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.
Essential Functions
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Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
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Processing provisional and final credits to customer's account with disputed items when applicable
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Ensure timely response to FISERV's request
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Investigate and escalate suspicious or fraudulent claims in accordance with policies
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Process EFT disputes
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Ensure compliance with all established Federal Regulations for Regulation E and NACHA
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Perform all operational support duties within the EFT Department
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Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
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Participate in job specific training
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Serve as subject matter expert for all Dispute related transactions
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Maintain department procedures
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Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
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Determining dispute decisions for approval/denial according to Regulation
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Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
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Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
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Work as part of a team
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Work with on-site equipment
Qualifications
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.