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Senior Business Analyst - Data Management Summary

The Senior Business Analyst - Data Management is an individual contributor responsible for ensuring the accuracy, consistency, and integrity of customer master data across enterprise systems. This role operates with a high degree of autonomy - independently managing data governance activities, driving data quality initiatives, and communicating directly with business and technical stakeholders. The Senior Business Analyst partners cross-functionally to define data standards, resolve complex data issues, and support data-driven decision-making aligned with enterprise governance frameworks.

Responsibilities

• Independently communicate project status, risks, and data insights to business and technical stakeholders; present sprint release notes and deliver project updates without requiring manager intervention
• Prepare and lead meetings with cross-functional teams; resolve business challenges and escalate only when appropriate with context and recommended solutions
• Manage, prioritize, and execute assigned work within agreed-upon timelines; log action items within 24 hours and proactively communicate blockers
• Lead backlog grooming sessions; negotiate sprint plans based on team capacity; serve as the voice of the customer to the data team
• Own and enforce data governance policies, standards, and procedures across the Customer domain - including data classification, lineage documentation, metadata management, and lifecycle policies
• Lead Data Governance activities at go-live including consultant engagement, data mapping oversight, Key Data Element (KDE) / Data Quality (DQ) documentation, and risk identification
• Develop and maintain governance operating models including Responsible, Accountable, Consulted, Informed (RACI) matrices, escalation paths, and decision rights
• Drive regulatory and compliance adherence (e.g., General Data Protection Regulation (GDPR), Sarbanes-Oxley (SOX), data residency) as it relates to customer master data
• Establish and chair domain-level data governance forums; present governance posture and risk assessments to senior leadership
• Lead data quality root cause analysis; implement preventive controls and systemic fixes
• Design and operationalize stewardship workflows including issue intake, triage, resolution, and closure with full audit trails
• Own the data catalog strategy - ensuring business glossaries, data dictionaries, and lineage maps are current and accessible
• Conduct periodic governance audits and compliance reviews; produce findings reports with actionable remediation plans
• Evaluate and recommend governance tooling (e.g., Collibra, Informatica, Ataccama) to support policy enforcement at scale
• Partner with Information Security and Legal to ensure data handling meets privacy, security, and contractual obligations
• Define and manage data sharing agreements and access controls across business units and third parties
• Develop and maintain reference guides for data mapping, profiling, and DQ rule documentation
• Write testable requirements; provide system requirements for data quality and monitoring; ensure new projects comply with governance frameworks
• Triage and troubleshoot data issues; support automation of data quality checks and lifecycle workflows
• Perform cross-system data reconciliation; test new capabilities against data requirements and business strategies
• Help Data Owner define frameworks for golden records, de-duplication, approval matrices, data certification, and remediation plans
• Monitor and report on data quality metrics and dashboards; define Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for data quality
• Evaluate data impacts of new systems and projects
• Conduct training for business and IT users on data standards and governance practices

Qualifications

• 7+ years of experience in Master Data Management (MDM) with a focus on customer data (Customer Hub, customer master, customer hierarchy)
• Proven hands-on experience with operational MDM including customer data creation, maintenance, de-duplication, attribution, and enrichment
• Experience leading MDM projects including data migrations, bulk data processing, and platform enhancements
• Proficiency in at least one MDM platform (e.g., Informatica MDM, Reltio, or similar) with hands-on operational experience
• Advanced Structured Query Language (SQL) skills for data analysis, troubleshooting, and bulk data activities
• Working knowledge of Enterprise Resource Planning (ERP) platforms (Oracle and/or SAP) and customer master data flows across enterprise systems
• Experience with data quality profiling, monitoring, and remediation in a customer MDM context
• Familiarity with Extract, Transform, Load (ETL) processes, data mapping, and system integration patterns
• Hands-on experience with customer data de-duplication, match/merge processes, and survivorship rules
• Proven ability to execute large-scale data migrations and bulk update operations
• Experience onboarding new systems, organizations, and datasets to the customer MDM platform
• Strong communication skills (verbal, written, and presentation) with the ability to interact effectively at multiple levels
• Proven track record of self-directed execution - managing priorities, meeting deadlines, and proactively flagging issues without oversight
• Ability to influence cross-functional teams and drive alignment without direct authority
• Bachelor's degree in Business Administration, Information Technology, Data Analytics, or related field; equivalent experience considered
• Preferred: Certified Data Management Professional (CDMP), Data Management Association Body of Knowledge (DAMA DMBOK), Six Sigma, or similar certification
• Preferred: Manufacturing industry experience; multi-domain MDM experience; ServiceNow; knowledge of data privacy regulations (GDPR, California Consumer Privacy Act (CCPA))

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

 OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

 OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

 VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

 About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

 Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

 Equal Opportunity Employer 

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email tohelp.join@vertiv.com.

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