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Lead Systems Analyst Jobs Near Me

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

Position Summary The Lead Business Systems Analyst (BSA) is a senior-level role responsible for leading business analysis efforts, managing a team of analysts, and partnering closely with business ...

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

Looking for a Lead Business Systems Analyst (BSA) in our Enterprise Data Warehouse (EDW). In this role you will be part of a team working to develop solutions enabling the business to leverage data ...

Huntington

Lead Business Systems Analyst

Columbus, OH · On-site +1

$70K - $140K/yr

The Lead Business Systems Analyst works with business partners within one or more business unit to align technology solutions with business strategies. Duties and Responsibilities: Demonstrate an in ...

Huntington

Lead Business Systems Analyst

Columbus, OH · On-site +1

$70K - $140K/yr

The Lead Business Systems Analyst works with business partners within one or more business unit to align technology solutions with business strategies. Duties and Responsibilities: * Demonstrate an ...

Huntington

Lead Business Systems Analyst

Columbus, OH · On-site +1

$70K - $140K/yr

The Lead Business Systems Analyst works with business partners within one or more business unit to align technology solutions with business strategies. Duties and Responsibilities: * Demonstrate an ...

Huntington

Lead Business Systems Analyst

Columbus, OH · On-site +1

$70K - $140K/yr

The Lead Business Systems Analyst works with business partners within one or more business unit to align technology solutions with business strategies. Duties and Responsibilities: Demonstrate an in ...

Jobtailor

Lead Systems Engineer

Dublin, OH · On-site

$120 - $160/hr

... CD systems * Design and improve CI/CD pipelines and deployment automation with safe rollout ... Lead analysis and resolution of production incidents across infrastructure, application, database ...

Compunnel

Business Systems Analyst - EDW

Columbus, OH · On-site

Job Summary We are seeking a Lead Business Systems Analyst (BSA) to support the Enterprise Data Warehouse (EDW). The role will work with business stakeholders to understand business needs, document ...

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How much do lead systems analyst jobs pay per year?

As of Aug 19, 2026, the average yearly pay for lead systems analyst in the United States is $107,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $130,500.00 per year, depending on experience, location, and employer.

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Lead Systems Analyst jobs near you
A map of the United States highlighting the number of Lead Systems Analyst job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Lead Systems Analyst job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Lead Business Systems Analyst

w3r Consulting

Columbus, OH • On-site

$102K - $133K/yr

Contractor

Re-posted 16 days ago

Job description

Position Summary
The Lead Business Systems Analyst (BSA) is a senior-level role responsible for leading business analysis efforts, managing a team of analysts, and partnering closely with business stakeholders, product owners, and technology teams. This role drives requirements definition, solution design alignment, and delivery execution across complex contact center initiatives, with a strong emphasis on Genesys CX Cloud, offshore operations, and integrated telephony environments.
The ideal candidate brings deep experience in contact center technologies, strong leadership capabilities, and the ability to operate effectively in an Agile delivery environment while ensuring high-quality documentation, communication, and stakeholder alignment.
Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and manage a team of Business Systems Analysts
  • Establish best practices for requirements gathering, documentation, and analysis standards
  • Ensure consistency, quality, and accountability across analyst deliverables
  • Support resource planning, workload balancing, and performance management

Business & Stakeholder Engagement
  • Act as the primary liaison between business partners, operations, and technology teams
  • Build strong partnerships with stakeholders across contact center operations, IT, and vendor organizations
  • Facilitate workshops, discovery sessions, and executive-level discussions
  • Translate business needs into actionable deliverables aligned with strategic objectives

Requirements & Analysis
  • Lead end-to-end requirements gathering, including business, functional, and technical requirements
  • Develop detailed documentation including user stories, process flows, functional specifications, and acceptance criteria
  • Ensure requirements are clear, complete, and aligned with business goals

Agile Delivery & Project Execution
  • Operate within and champion Agile methodology (Scrum/Kanban)
  • Support backlog grooming, sprint planning, and retrospectives
  • Collaborate with Product Owners and Development teams to prioritize delivery

Contact Center & Technology Expertise
  • Serve as a subject matter expert for Genesys CX Cloud (CX3)
  • Support IVR/IVA flows, call routing, omni-channel interactions, and reporting
  • Partner with offshore contact centers to ensure alignment

Technical Integration & Infrastructure Awareness
  • Collaborate on telephony systems, networking fundamentals, and firewall configurations
  • Ensure requirements account for technical dependencies

Documentation & Process Excellence
  • Drive strong documentation standards and organization
  • Maintain centralized repositories and improve processes
Required Qualifications
  • Bachelor's degree in Information Systems, Business, or related field (or equivalent experience)
  • 8+ years of Business Systems Analysis experience
  • 3+ years of leadership or management experience
  • Extensive contact center experience
  • Hands-on experience with Genesys CX Cloud or similar platforms
  • Strong expertise in requirements gathering, Agile methodology, communication, and project delivery
  • Understanding of telephony, networking, and firewall concepts
  • Experience working with offshore contact centers

Preferred Qualifications
  • Experience in banking or financial services
  • Knowledge of regulatory and compliance requirements
  • Experience with digital transformation or cloud migrations
  • Familiarity with CRM, workforce management, and analytics integrations

Key Competencies
  • Leadership and team development
  • Strategic thinking and problem-solving
  • Strong communication and stakeholder management
  • Organizational discipline and attention to detail
  • Ability to influence and drive results

Work Environment
  • Collaboration with offshore teams
  • Agile, fast-paced delivery environment

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