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Marathon Health is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

Marathon Health is seeking a Health Center Lead to lead the delivery of high-quality, patient-centered primary care services while managing the daily operations of one or more health centers. This dual-function role blends clinical insight with operational leadership to ensure seamless care delivery and high-performing teams.

This role will oversee day-to-day operations of assigned health center(s), including workflows, staffing, scheduling, and compliance. This role will also collaborate with internal stakeholders such as the Director of Operations, Medical Director, and others to align care delivery with organizational goals.

There are three levels of the Health Center Lead role, each with responsibilities that vary based on several factors: the number of health centers overseen, the number of direct reports, and the geographical distribution of those centers. The complexity of operations will also differ by level. In addition, the balance of time spent in the clinical care setting versus health center operations will vary across the three levels.

This position requires a consistent on-site presence to support teammates, monitor operations, and ensure delivery of high-quality care. Depending on the number of health centers managed, this position may require regular travel to assigned health centers.

ESSENTIAL DUTIES & RESPONSIBILITIES

Clinical Care

• Provide primary and preventive care to an eligible patient population, including comprehensive evaluations and care planning.
• Manage chronic conditions through ongoing, collaborative care.
• Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores).

Health Center Operations

Health Center Operations and Scheduling

• Frozen time, visits per hour (VPH), utilization, same/next day availability, missing slips, daily logs, service recovery

• Oversee daily operations of the clinic, including patient flow, scheduling, inventory, and regulatory compliance.
• Coordinate with internal support teams to address IT, technical, facility, or supply issues.
• Lead quality reviews and maintain alignment with all applicable standards and certifications.
• Oversee teammate scheduling and coverage to ensure adequate staffing as they arise related to PTO and leave requests
• Ensure huddles are done on a daily basis

People Leadership and Team Culture

• : Turnover, Standout adoption, Pulse survey completion

• Teammate Payroll: Approve timesheets, approve PTO
• Teammate Engagement: Build a positive, high-performing culture aligned with Marathon Health's values by utilizing StandOut, EP, and recognition and coaching tools provided to support teammate engagement and development.
• Teammate Relations: Support a positive, respectful, and productive work environment by addressing teammate concerns, resolving conflicts, ensuring fair treatment, and promoting strong communication between teammates and leaders.
• Teammate Onboarding/Recruiting: Leads the recruitment and selection of teammates in partnership with operations leadership. Position requisition, onboards, trains and supports new teammates and ensures new hires are set up for success.
• Communication: Primary point of communication for distribution of information to clinical support staff. Coordinate daily communication of meetings and ensure that all teammates are informed of important company updates and are well equipped with information in a timely manner.

Performance, Engagement & Events

• Drive awareness and achievement of clinical KPIs (e.g., P3, performance guarantees).
• Serve as the health center's lead coordinator for client events such as biometric screenings, health fairs, and wellness outreach.
• Partner with the team on patient engagement strategies to improve participation and outcomes.

QUALIFICATIONS

• 4+ years of prior experience in a direct healthcare setting delivering excellent service to clients, patients, providers and teammates.
• Experience in a direct healthcare setting or professional role with an active certification such as CMA/LPN/LVN, other healthcare specialization.

DESIRED ATTRIBUTES

• Prior supervisory experience in leading direct reports (e.g., scheduling, coaching, performance, timecards/time off) in a healthcare or health-center setting
• Excellent written and oral communications skills. Ability to communicate with clients, patients, business leaders and professionals.
• Exceptional customer service skills and ability to promote teamwork. Ability to build and maintain trusting relationships by approaching all work with integrity and commitment.
• Excellent time management skills and ability to multi-task, prioritize work, execute a plan, and meet deadlines.
• Flexibility and adaptive skills with the ability to effectively manage competing priorities in a constantly evolving workplace in a fast-paced environment.