Grainger Customer Service Jobs Near Me

Work Location Type: Hybrid  

Req Number  328521

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com. 

Compensation

The anticipated base pay compensation range for this position is $124,200.00 - $207,000.00. This role is eligible for an incentive target of up to 20 or , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

Grainger Benefits

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

As the Sr. Manager, Federal Strategy, you will report to the Director, Market Strategy and lead the Government Federal Sales Segment go-to-market strategy. This role is responsible for developing and executing segment-specific sales offers that drive growth within Grainger's Federal Government business by translating federal customer needs, acquisition trends, mission priorities, and broader market signals into differentiated, repeatable commercial offers. These offers will align Grainger's products, services, solutions, and digital capabilities while equipping sales teams with clear programs and enablement resources that make it easier to prioritize customer needs, engage contacts, and drive incremental revenue. 

You Will:

Lead the end-to-end Federal segment sales offer lifecycle- from discovery through deployment, execution, and continuous optimization. Ensuring every offer is grounded in validated customer challenges, with a clear purpose, and defined success metrics that drive growth. You will set the strategy for scalable, segment-focused offers aligned to annual objectives, translating federal agency mission priorities, procurement behaviors, regulatory requirements, and contract vehicles into compelling bundled solutions that integrate Grainger's products, services, and value-added capabilities. In close partnership with Federal Sales leadership and cross-functional stakeholders, you will prioritize the right opportunities, equip sellers with effective enablement tools and messaging, and elevate segment expertise from onboarding to confident, repeatable execution. By ensuring offers are compliant, operationally ready, and positioned for strong adoption, you will continuously refine performance through customer and sales team engagement, market insights, analytics, and structured measurements to ultimately deliver measurable revenue, margin, and share growth within Grainger's Federal Government business.

You Have:

We're seeking a strategic minded leader with a bachelor's degree in business and 7+ years of experience in strategy, sales enablement, or segment management. Established relationships with federal agencies and a solid understanding of the DC landscape. Strong background and experience supporting or working within Federal Government sales or contracting environments and a proven ability to build and launch cross-functional growth initiatives.  You bring strong analytical skills and translate insights into clear, actionable strategies, while influencing others with confidence and credibility. A data-driven decision maker with executive-level communication skills, you operate with a customer-centric, mission-oriented mindset. Experience with federal acquisition vehicles, knowledge of federal procurement processes, and an MBA or advanced degree are preferred. Ideal candidate will live in the Eastern half of the US with the ability to travel to DC when needed.

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.