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Grainger Customer Service Jobs (NOW HIRING)

Grainger Businesses

Lead UX Designer

Chicago, IL · Hybrid

$113.90K - $189.90K/yr

... for Grainger's customer- and employee-facing products. * Create strategic design artifacts including user journeys, service concepts, and experience frameworks to align stakeholders around future ...

Grainger Businesses

Lead UX Designer

Lake Forest, IL · Hybrid

$113.90K - $189.90K/yr

... for Grainger's customer- and employee-facing products. * Create strategic design artifacts including user journeys, service concepts, and experience frameworks to align stakeholders around future ...

Grainger Businesses

Lead UX Designer

Lake Forest, IL · Hybrid

$113.90K - $189.90K/yr

... for Grainger's customer- and employee-facing products. * Create strategic design artifacts including user journeys, service concepts, and experience frameworks to align stakeholders around future ...

Grainger Businesses

Lead UX Designer

Lake Forest, IL · On-site

$113.90K - $189.90K/yr

... for Grainger's customer- and employee-facing products. * Create strategic design artifacts including user journeys, service concepts, and experience frameworks to align stakeholders around future ...

Grainger Businesses

Sr Product Manager

Chicago, IL · On-site

$131.20K - $218.70K/yr

At Grainger, We Keep the World Working ® by serving more than 4.5 million customers worldwide with ... Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17 ...

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How much do grainger customer service jobs pay per hour?

As of May 29, 2026, the average hourly pay for grainger customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Grainger Customer Service representative, and why are they important?

To thrive as a Grainger Customer Service representative, you need strong product knowledge, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, order management software, and Grainger's product catalog is often required. Excellent communication, patience, and a customer-focused attitude help you build rapport and resolve issues efficiently. These skills are vital for delivering high-quality support, ensuring customer satisfaction, and maintaining Grainger's reputation for service excellence.

What are the most common challenges faced in a Grainger Customer Service role, and how can new team members effectively navigate them?

One of the most common challenges in a Grainger Customer Service position is managing a high volume of customer inquiries while ensuring each interaction is handled with attention and accuracy. New team members may also encounter questions about Grainger's extensive product catalog, which can be overwhelming at first. To navigate these challenges, it's helpful to take advantage of Grainger's robust training resources, collaborate closely with teammates, and use internal tools to quickly locate product information. Building strong communication skills and staying organized will also help you deliver excellent service and support to customers.

What does a Grainger Customer Service representative do?

A Grainger Customer Service representative assists customers by answering questions about products, processing orders, resolving issues, and providing information on inventory, shipping, and returns. They are trained to understand Grainger's wide range of industrial supplies and work to ensure customers have a positive experience. Representatives may communicate with customers via phone, email, or live chat and are expected to handle inquiries efficiently and professionally. Their main goal is to support customers and help them find the best solutions for their business needs.

What is the difference between Grainger Customer Service vs Grainger Inside Sales Representative?

AspectGrainger Customer ServiceGrainger Inside Sales Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; sales experience preferred
Work EnvironmentCall centers, customer support officesOffice-based, sales-focused environment
Employer & Industry UsageUsed across distribution and supply chain sectorsUsed in sales and distribution sectors
Common Search & ComparisonCustomer support roles at GraingerSales roles at Grainger

Grainger Customer Service focuses on assisting customers with orders, inquiries, and support, primarily through call centers. In contrast, Grainger Inside Sales Representatives actively promote products, upsell, and build customer relationships to generate sales. Both roles require strong communication skills and familiarity with Grainger's product catalog, but their primary objectives differ: support versus sales growth.

What cities are hiring for Grainger Customer Service jobs? Cities with the most Grainger Customer Service job openings:
What states have the most Grainger Customer Service jobs? States with the most job openings for Grainger Customer Service jobs include:
What job categories do people searching Grainger Customer Service jobs look for? The top searched job categories for Grainger Customer Service jobs are:
Grainger Customer Service jobs near you
Infographic showing various Grainger Customer Service job openings in the United States as of May 2026, with employment types broken down into 93% Part Time, and 7% Contract. Highlights an 100% Physical job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Applied Machine Learning Scientist - AI Agents

Applied Machine Learning Scientist - AI Agents

Grainger Businesses

Chicago, IL • On-site, Remote

$102.30K - $170.50K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Grainger rating

8.2

Company rating: 8.2 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

29th of 335 rated logistics

Job description

 

Work Location Type: Remote  

Req Number  330953

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com. 

Compensation

The anticipated base pay compensation range for this position is $102,300 - $170,500 for a remote position and $112,000- $188,100 for a Chicago based position. This role is eligible for an incentive target of up to 5%, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Sponsorship

This position is not eligible for any form of sponsorship now or in the future.  Individuals requiring sponsorship (e.g. OPT or H1B visa status) should not apply. Only individuals authorized to work in the United States now and for the foreseeable future will be considered for this position.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation.  The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.   

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. 

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

About the position:

We're looking for an Applied Machine Learning Scientist to help shape the future of intelligent, customer-centered solutions within our Sales Hub or Customer Service ecosystem.

As an Applied Machine Learning Scientist, you'll partner closely with Product and Engineering teams to design, develop, and deploy ML-powered systems that strengthen Grainger's customer relationships. This role is ideal for someone with foundational AI/ML experience who's eager to work on real-world GenAI applications, including document intelligence, voice-based systems, retrieval-augmented generation (RAG), and agentic AI solutions.

You will report to Sr Manager, Applied Machine Learning and although a Chicago based position is preferred (8 days a month in office), we will consider highly qualified remote candidates who can visit the Chicago office for initial onboarding and quarterly meetings.

You Will: 

  • Design and Build: Develop scalable, high-performance ML components that power end-to-end generative and agentic workflows-such as knowledge curation, search, context management, and workflow orchestration. 

  • Apply Advanced Techniques: Work with Deep Learning, LLMs, VLMs, fine-tuning, and prompt optimization to enhance how Grainger manages and leverages complex content. 

  • Collaborate Cross-Functionally: Partner with Product, Engineering, and Business teams to align ML initiatives with Grainger's customer-focused strategy. 

  • Drive ML Excellence: Contribute to best practices in model deployment, testing, CI/CD, and monitoring, ensuring robust, maintainable, and ethical AI solutions. 

  • Own the Lifecycle: Support the full ML lifecycle-from prototyping and deployment to evaluation, monitoring, and iterative improvement. 

  • Learn and Evolve: Stay current with emerging ML trends and research, introducing innovative techniques to improve performance and impact. 

You Have: 

  • A Bachelor's degree in applied mathematics, Physics, Engineering, Computer Science, Electrical Engineering, Economics, or 2 years of related industry work experience 

  • 1 year minimum of industry experience in Machine Learning/ GenAi 

  • Experience with deep learning frameworks such as PyTorch, Tensorflow, Huggingface 

  • Experience working with Generative AI or ML solutions such as finetuning, training, testing, validating. 

  • Experience deploying ML models using containerization and container orchestration technologies such as Docker and Kubernetes 

  • Ability to effectively communicate technical solutions to technical and business audiences, both verbally and in writing 

  • Experience with cloud providers such as AWS and Azure 

Preferred:

  • Advanced degree (PhD or Master's) in Applied Mathematics, Physics, Engineering, Computer Science, Electrical Engineering, Economics, or related fields. 

  • Experience model quantization and deployment on model servers such as Triton 

  • Experience managing end-to-end software development life cycle (version control, CICD pipelines, Kubernetes clusters, testing, monitoring & alerting, production support, etc.) 

  • Familiarity with machine learning libraries like LangChain, LlamaIndex, Autogen or Crew.ai 

  • Experience deploying models into the cloud with tooling like Docker & Kubernetes 

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

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About Grainger

Sourced by ZipRecruiter

Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money. We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Industry

Office administration and facilities support services

Company size

10,000+ Employees

Headquarters location

Lake Forest, IL, US

Year founded

1927

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