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Counter Sales Associate

About McNaughton McKay Group:

McNaughton McKay Group (MMG) is a 100% employee-owned distributor of electrical and PVF (pipes, valves, and fittings) solutions, serving the industrial, commercial and construction markets. Our portfolio of trusted brands operates from more than 60 branches across nine states and Germany. At MMG, we do more than deliver products. We build lasting partnerships—backed by deep inventory and local expertise—to keep your projects moving and businesses growing. Our empowered team provides the support, insight and scalable solutions needed to navigate today’s demands and solve our customers’ most complex challenges.

As a Counter Sales Associate, you will:

• Enter customer order into the business system.
• Complete order by filling, checking and processing order.
• Maintain a balanced cash drawer.
• Provide customers with basic technical support.
• Handle incoming returns from customers and forwards to returns department.
• Assist in processing returns when requested by CSRM Processor, Operations Manager or Branch Manager.
• Re-stock material that is not sold daily.
• Frequently lift, carry or otherwise move and position product weighing up to 50 pounds unassisted when stocking, loading or unloading products.
• Operate forklift: proper training and certification required. May also use material handling equipment (including pallet jack, dollies and handcart.
• Assist in maintaining a neat & professional counter area including general housekeeping as needed.
• Assist in daily warehouse operations when requested by leader/supervisor/manager.
• Make urgent pick-ups and deliveries as directed by the Construction Sales Supervisor, Operations Manager or Branch Manager.
• Assist in creating, implementing and revising procedures and work instructions.
• Support the quality initiatives set forth by the Region.

Desired Knowledge/Skills/Abilities Include:

• High school diploma or equivalent required. 
• Two or more years of work experience in warehouse operations required.
• Two or more years’ working knowledge of internal operations and products authorized to be distributed preferred.
• Excellent communications skills with the ability to interact with customers in a professional manner.
• Ability to work with minimal supervision, organizing, prioritizing and completing tasks.
• Basic PC skills with MS Office products required.

Reports to:        Branch Manager, Counter Store Supervisor, or Operations Manager (based on location)

Direct Reports:  None

Working Conditions:

Varied, Normal warehouse environment

EEO/AA/M/F/Vet/Disability Employer:

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job.  They are not intended as an exhaustive list of all job duties, responsibilities and requirements.