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Digital Service Jobs (NOW HIRING)

- Zoetis Belgium S.A.

Digital Service Product Manager

$93K - $134K/yr

The Digital Service Experience Lead will be responsible for establishing a vision for digital service and strategies to achieve that vision. They will utilize customer and agent feedback systems to ...

hnbhawaii

Digital Service Specialist

Honolulu, HI · On-site

This position services the organization's Digital Service Specialist ensures a high level of quality and customer satisfaction across these products and services. The representative is responsible ...

Abaxis

Digital Service Product Manager

$93K - $134K/yr

The Digital Service Experience Lead will be responsible for establishing a vision for digital service and strategies to achieve that vision. They will utilize customer and agent feedback systems to ...

Zoetis, Inc.

Digital Service Product Manager

Parsippany, NJ · On-site +1

$93K - $134K/yr

The Digital Service Experience Lead will be responsible for establishing a vision for digital service and strategies to achieve that vision. They will utilize customer and agent feedback systems to ...

GREATER NEVADA

DIGITAL SERVICE REPRESENTATIVE

Reno, NV · On-site

$18.27 - $25.96/hr

The Digital Service Representative (DSR) is responsible for providing service and sales, deepening relationships with our members, through the Interactive Teller Machine/Video, Telephone, and ...

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How much do digital service jobs pay per year?

As of Sep 15, 2026, the average yearly pay for digital service in the United States is $76,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,500.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a digital service?

Digital service jobs involve designing, delivering, and improving online services for organizations and their customers. These roles may include developing websites, mobile apps, digital tools, or platforms to make processes more efficient and user-friendly. Professionals in digital service roles often work in fields like IT, user experience (UX), digital marketing, and software development. Their main goal is to make digital interactions smooth, accessible, and effective for users.

What skills and qualifications are needed to thrive as a digital service specialist?

To thrive as a Digital Service Specialist, you need strong digital literacy, problem-solving abilities, and a background in IT or digital marketing, often supported by relevant degrees or certifications. Familiarity with customer relationship management (CRM) platforms, digital analytics tools, and content management systems is typically required. Excellent communication, adaptability, and a customer-focused mindset are standout soft skills in this role. These skills and qualities are crucial for efficiently resolving digital service issues, enhancing user experiences, and supporting organizational digital transformation.

What are common challenges faced by professionals working in digital service roles, and how can they be addressed?

Professionals in Digital Service roles often encounter challenges such as staying current with rapidly evolving technologies, managing cross-functional projects, and ensuring seamless user experiences across digital platforms. To address these, it's important to engage in continuous learning, leverage collaborative tools for effective teamwork, and prioritize user feedback during development cycles. Building strong communication channels with both technical and non-technical stakeholders also helps streamline project delivery and enhance service quality.

What do digital services do?

Digital service professionals develop, implement, and manage online platforms, applications, and digital solutions to meet business or user needs. They often work with tools like cloud computing, web development, and cybersecurity, requiring skills in programming, design, and data analysis.
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What states have the most Digital Service jobs?

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Infographic showing various Digital Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $76,639 per year, or $36.8 per hour.

Digital Service Librarian

Beltsville, MD • On-site

Library Systems & Services LLC
Libraries and Archives • 1 - 5K employees
Learn more about Library Systems & Services LLCexternal

$75K - $82K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job Type
Full-time
Description
LAC Federal is seeking an experienced Digital Services Librarian. The Librarian will play a critical role in the configuration, management, and enhancement of digital library systems and research databases. This role emphasizes user interface (UI) design, user experience (UX) optimization, systems configuration, scripting automation, and direct user support. The Digital Librarian will administer key platforms including PubAg, Ex Libris Alma, Ex Libris Primo, Symplectic Elements (Research Management Software) and other digital tools that support discovery, access, and research workflows.
This position may be performed remotely or onsite in Beltsville, Maryland, depending on project needs.
Responsibilities
  • Configure and manage library systems, including Ex Libris Alma and Primo; optimize workflows, cataloging parameters, discovery layers, and integrations.
  • Administer and support research databases for content delivery and database services.
  • Provide ongoing management of Symplectic Elements or similar research information management systems (RIMS).
  • Monitor system performance, troubleshoot issues, and coordinate with vendors and IT to resolve system-level challenges.
  • Participate in system upgrades, testing, and quality assurance.
  • Design and configure UI components and user-focused interfaces within library platforms to enhance usability and accessibility.
  • Conduct usability testing and recommend enhancements to navigation, search behavior, and interface layouts.
  • Work with stakeholders to gather UI/UX requirements for digital services.
  • Use scripting languages such as Python, JavaScript, and other relevant languages (e.g., Bash, SQL) to automate workflows, configure interfaces, transform data, and enhance system functionality.
  • Develop scripts for batch processes, API integrations, metadata manipulation, and custom system behaviors.
  • Ensure data integrity, metadata quality, and system consistency across digital platforms.
  • Provide direct support to end-users, including librarians, researchers, and administrative staff.
  • Develop and deliver training materials and workshops on system use, advanced search techniques, and custom features.
  • Create documentation, FAQs, knowledgebase entries, and "how-to" guides.
  • Collaborate with digital initiatives teams to align library platforms with organizational goals.
  • Track user feedback, performance metrics, and service analytics to inform upgrades and refinements.
  • Stay current with emerging digital library trends, best practices, and tools.

Requirements
  • Master's degree in Library and Information Science (MLIS) from an ALA-accredited program, or related field (e.g., Information Science, Informatics, Computer Science) with equivalent library experience.
  • Proven experience administering library systems such as Ex Libris Alma and Primo.
  • Experience working with research databases, discovery services, and digital content platforms (e.g., PubAg).
  • Strong scripting/programming skills in Python and JavaScript/Java.
  • Experience with APIs, data transformation tools, and metadata workflows (MARC, JSON, XML).
  • Familiarity with research management systems such as Symplectic Elements or equivalents.
  • Understanding of UI/UX principles, accessibility (WCAG), and web-based systems configuration.
  • 3-5+ years of experience working in digital library environments or academic/research library systems.
  • Demonstrated experience configuring library platforms, supporting end-users, and managing digital services.
  • Experience creating scripts or automation tools to support system functions and data quality.
  • Excellent communication and training skills.
  • Customer-focused with ability to work collaboratively.
  • Strong analytical and problem-solving capabilities.
  • Ability to work independently in an onsite environment and manage multiple priorities.

Physical Requirements
  • Primarily sedentary work requiring extended periods of sitting and regular use of a computer, specialized library systems, and standard office equipment.
  • Ability to review, analyze, and interpret technical and visual information on screens, including system interfaces, metadata records, and analytics.
  • Occasional movement within the work environment and light lifting of up to 10 pounds (e.g., equipment peripherals, materials, or documentation).

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

EEO Statement
The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Salary Description
$75,000 - $82,000

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