Dsl Tech Support Jobs Near Me

Help Power the Future of Connectivity with Omni Fiber

Preferred Locations: Port Clinton, OH | Columbus, OH | Allen, TX

At Omni Fiber, we're building the next generation of high-speed fiber internet networks that keep communities connected. As we continue our rapid growth, we're looking for a skilled and motivated NOC Engineer (2nd shift) to join our Network Operations team.

If you thrive in fast-paced service provider (ISP) environments, enjoy solving complex network issues, and want hands-on experience with advanced routing, switching, MPLS, and fiber broadband technologies - this is an opportunity to grow your career with a company investing heavily in cutting-edge fiber infrastructure.

This is a second shift Tier 2 engineering role focused on troubleshooting and maintaining Omni Fiber's broadband FTTH and commercial Ethernet/MPLS services. This is not a transport/optical-focused position.

What You'll Do

Network Monitoring & Troubleshooting

• Monitor, troubleshoot, repair, and document network incidents and escalations from Tier 1 support
• Diagnose routing, switching, broadband, and commercial circuit issues across service provider environments
• Support residential FTTH subscribers and commercial Ethernet virtual circuits (ELINE/ELAN/MPLS)

Provisioning & Network Operations

• Provision and deprovision network elements and customer circuit services
• Perform maintenance activities and coordinate with vendors and internal teams during maintenance windows
• Assist with operational improvements and network reliability initiatives

Process Improvement & Collaboration

• Develop repeatable troubleshooting procedures for Tier 1/2 support teams
• Participate in change management, incident response, documentation, customer communications, and on call rotation
• Provide technical guidance while maintaining a strong customer-focused mindset

What We're Looking For

Required Experience

• Minimum 2 years of recent experience in a service provider Network Operations Center (NOC) in a Tier 2 or higher role
• Experience supporting Fiber PON, DSL, or Cable broadband networks
• Experience configuring and troubleshooting service provider routing and switching technologies
• Strong understanding of broadband technologies, MPLS virtual circuits, and residential fiber services

Technical Skills

• BGP, MPLS, IPv6, VPNs, NAT/CG-NAT, OSPF-TE, ISIS-SR
• Service provider switching technologies including QinQ and L2VPN/EVC
• Cisco IOS/IOS-XR or equivalent service provider platforms
• Fiber OLT/ONT/ONU PON technologies
• Metro Ethernet circuits, NIDs, optics, and broadband provisioning
• TCP/IP, DNS, DHCP, HTTP, and broadband troubleshooting
• WiFi and mesh networking troubleshooting
• Windows/Linux troubleshooting and CLI navigation

Professional Skills

• Strong communication and customer service skills
• Ability to explain technical concepts to non-technical users via written documentation
• Positive, collaborative, and solution-oriented mindset
• Self-motivated learner with a passion for network engineering and technology advancement

Preferred Qualifications

• Experience with Cisco, Juniper, and/or Ciena service provider environments
• Experience with Ciena MCP, Navigator, or MCMS
• Service provider certifications such as:
• CCNP-SP
• JNCIS-SP
• Ciena CE/CRS certifications
• Nokia NRS
• MEF certifications
• Scripting or programming experience
• Familiarity with CDN technologies and service provider security practices

Our Benefits

Financial & Retirement

• 401(k) with employer matching contribution up to 4%
• HSA with $2,000 employer contribution

Time Off & Work-Life Balance

• 15 days paid time off
• 8 paid company holidays
• 3 floating holidays

Health & Protection

• Generous medical, dental, and vision coverage
• Life insurance and short-term disability

Additional Perks

• Monthly internet and cell phone allowances

Join Our Team

If you're passionate about networking technologies, enjoy solving complex technical challenges, and want to grow with a fast-expanding fiber internet provider, we'd love to hear from you.

Omni Fiber is an equal opportunity employer committed to creating an inclusive workplace for all employees.