Client Partnership Manager Jobs Near Me

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Open Positions:

Position:Employee Relations & HR Business Partnership Manager

Location: Columbus, OH

Remote Status: On-Site

Job Id:222

# of Openings:1

Employee Relations & HR Business Partnership Manager

Department: Human Resources

Employment Type: Full-Time, Exempt

Location: 775 W. Broad St., Columbus, OH 43222

Salary Range: $68,000 – $75,000 annually

Bonus: Eligible for performance-based bonus opportunity

Position Summary

The Employee Relations & HR Business Partnership Manager serves as Fortuity’s primary HR partner to Operations leaders, managers, and employees. This position is responsible for employee relations, manager support, performance management, employee experience, onboarding, engagement, retention, policy administration, and workforce partnership.

The Manager works closely with Operations leadership to understand the needs of each client program and employee population, proactively identify workforce challenges, and develop practical solutions that support both employees and business objectives.

This is a hands-on HR leadership position requiring strong judgment, relationship-building skills, and the ability to balance employee advocacy, business needs, consistency, and compliance in a fast-paced, high-volume environment.

HR Business Partnership

• Serve as the primary HR partner to Operations and department leaders.
• Develop a strong understanding of Fortuity’s client programs, employee populations, staffing models, and business priorities.
• Meet regularly with leaders to review workforce health, employee concerns, turnover, attendance, and emerging people-related issues.
• Provide practical HR guidance to supervisors and managers.
• Identify workforce risks and recommend proactive solutions.
• Partner with leadership on organizational changes, project ramps and ramp-downs, transfers, schedule changes, furloughs, reorganizations, and reductions in force.

Employee Relations

• Serve as the primary escalation point for employee concerns and workplace issues.
• Manage employee relations cases from intake through resolution.
• Conduct fair, timely, and well-documented workplace investigations.
• Address concerns involving workplace conduct, management practices, harassment, discrimination, retaliation, policy violations, and employee conflict.
• Identify patterns and trends in employee relations matters and recommend corrective or preventative action.
• Escalate significant employment risks to senior HR leadership and legal counsel when appropriate.

Manager & Performance Support

• Coach supervisors and managers through challenging employee situations.
• Advise leaders on attendance, conduct, accountability, and performance concerns.
• Review and guide corrective actions, performance improvement plans, and related documentation.
• Promote consistent application of Fortuity’s performance and corrective-action practices.
• Advise leadership regarding employee separations and participate in sensitive employee conversations when appropriate.
• Help managers effectively distinguish between coaching, performance management, corrective action, and serious misconduct.

Employee Experience & Onboarding

• Own the overall strategy and effectiveness of Fortuity’s employee onboarding experience.
• Establish onboarding standards that introduce employees to Fortuity’s culture, expectations, policies, resources, and workplace practices.
• Oversee the transition of new employees from Talent Acquisition through HR onboarding and into Operations.
• Partner with Talent Acquisition, HR Operations, IT, Facilities, and Operations to ensure a smooth new-hire experience.
• Monitor new-hire feedback and 30/60/90-day employee experience trends.
• Identify and address issues contributing to early-tenure turnover.
• Ensure clear separation between Fortuity HR onboarding and client/program training, which is owned by Training.

Engagement, Culture & Retention

• Develop and oversee employee engagement and retention strategies.
• Analyze voluntary turnover, early-tenure attrition, and turnover trends by project, supervisor, and tenure.
• Review employee feedback, stay interviews, exit interviews, and engagement survey results.
• Partner with Operations to develop targeted retention strategies.
• Oversee employee recognition, appreciation, and employee-listening initiatives.
• Promote a workplace culture that supports accountability, respect, communication, recognition, and employee success.
• Support clear and effective employee communications.

Policy & Employment Practices

• Interpret and consistently apply Fortuity policies and employment practices.
• Advise managers regarding policy interpretation and appropriate exceptions.
• Identify policy gaps or areas requiring clarification and recommend updates.
• Support fair, consistent, and appropriately documented employment decisions.
• Monitor employment-practice risks and help ensure compliance with applicable employment requirements.
• Partner with HR Operations on employment documentation and administrative compliance matters.

People Analytics & Workforce Health

• Monitor key workforce indicators including turnover, retention, attendance, corrective actions, employee concerns, and engagement.
• Identify trends by program, department, supervisor, and employee tenure.
• Provide leadership with actionable workforce insights rather than reporting data alone.
• Develop and monitor action plans designed to address identified workforce issues.
• Evaluate the effectiveness of employee experience and retention initiatives.
• Establish clear priorities, processes, and service expectations for the Employee Relations and Business Partnership function.
• Delegate employee experience, onboarding, engagement, and ER administrative activities appropriately.
• Develop the Coordinator’s HR knowledge and progressively expand responsibilities as appropriate.
• Maintain appropriate confidentiality and professional standards across all employee matters.

Key Performance Indicators

Performance may be evaluated using measures including:

• Voluntary turnover and retention
• Turnover trends by supervisor and client program
• Employee engagement and feedback
• Employee relations case trends
• ER case resolution timeliness
• Corrective-action and attendance trends
• Onboarding effectiveness and new-hire experience
• Manager responsiveness and completion of HR action plans
• Employee communication and engagement effectiveness

QualificationsRequired

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, or a related field, or equivalent combination of education and relevant experience.
• Minimum of 5 years of progressive Human Resources experience.
• Demonstrated experience managing employee relations matters and workplace investigations.
• Experience advising supervisors and managers on performance, attendance, conduct, corrective action, and employee concerns.
• Strong knowledge of employment practices and applicable federal and state employment laws.
• Strong written, verbal, interpersonal, and conflict-resolution skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong judgment and ability to make sound recommendations in complex employee situations.
• Ability to work effectively in a fast-paced environment with changing business priorities.
• Strong organizational, documentation, and follow-through skills.

Preferred

• Experience in a contact center, BPO, high-volume hourly workforce, or similar operating environment.
• Experience supporting multiple client programs, departments, or employee populations.
• Experience with high-volume onboarding and early-tenure retention strategies.
• Experience using HRIS, employee engagement, case-management, or workforce analytics systems.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.

Core Competencies

• Business Partnership
• Employee Relations
• Sound Judgment & Decision Making
• Manager Coaching
• Employee Experience
• Performance Management
• Communication & Influence
• Confidentiality
• Accountability
• Data-Driven Problem Solving
• Relationship Building

Compensation

The salary range for this position is $68,000 – $75,000 annually, based on experience, qualifications, and demonstrated capabilities.

This position is also eligible for a performance-based bonus opportunity based on individual, departmental, and/or company performance.

About Fortuity

Fortuity is a customer experience and business process outsourcing organization committed to creating exceptional experiences for our clients, employees, and communities. We believe strong business results begin with creating opportunities for people to succeed, developing strong leaders, and building a workplace centered on accountability, respect, growth, and performance.

The Employee Relations & HR Business Partnership Manager plays a critical role in ensuring that our employees have the support, leadership, and workplace experience necessary to succeed while helping Fortuity deliver outstanding results for our clients.

At Fortuity, we are vigilant in creating an environment where every individual feels valued, respected and empowered.

We acknowledge the unique perspectives and experiences that each team member brings to our contact center and encourage everyone to bring their full authentic selves to work every day

From supporting local charities and donation drives for schools, to hosting holiday events for our families, our Community Engagement efforts are dedicated to making a positive impact beyond our office walls

Investing in Untapped Local Talent

Recognizing the individuality of each person’s journey, we are committed to understanding, supporting, and championing the unique paths our team members tread

Benefit from an extensive spectrum of training opportunities, including continuous skills reinforcement and advanced leadership programs

By investing in the quality of our workforce employees, we are investing in the quality of our work, ensuring we consistently deliver excellence to our clients

Whether your advancement journey takes you to a higher position within Fortuity, or on a pathways program to a larger corporate partner’s company, we are here to support, celebrate and offer guidance

Hear from our Employees

“Fortuity isn’t just an office- it’s a community of people who go above and beyond to uphold our core values that we strive for. I have had many opportunities for advancement, which shows my dedication and focus mean something here- that is why I am happy to work at Fortuity.”

Tammy, TRAINING SUPERVISOR

“Fortuity walks the talk and actually cares about you personally. It feels like family! I have developed and grown so much… that's why I love working here! The inclusivity is felt through every aspect, especially in the way that employees are valued and cared for.”“Fortuity is a start thats going to make my future so bright! I'm so glad to call this my work home. I truly cant express how lovely the job has been honestly.”"Fortuity is the only place of business that I have witnessed that stands by its missions, and those missions are rooted in doing good for our employees."