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Chat Master Jobs Near Me

THRIVE MASTER

Lead Management Specialist

Columbus, OH

$21 - $24/hr

Respond to all leads (web inquiries, ILS platforms, email, chat, and phone calls) within 10 minutes during core hours (9:00 a.m. - 6:00 p.m., Monday-Friday) * Qualify prospects and schedule tour at ...

Cscc

Student Service Specialist Floater

Columbus, OH · On-site

$19.92/hr

... email, and chat. Student Support * Works closely with students throughout the admission and ... master promissory notes, entrance counseling, etc. * Utilizes professional proctoring procedures to ...

Pwc

US Tech - AI Engineering Manager

Columbus, OH · On-site

$73K - $244K/yr

... Apart - Master's Degree preferred - Demonstrating proven experience leading cloud and platform ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

Pwc

NGA AI Engineer Senior Manager

Columbus, OH · On-site

$91K - $321K/yr

... Master's Degree in Computer Engineering, Computer Science, Data Processing/Analytics/ Science ... Chat experience using SSE, JSON-RPC and WebSocket Travel Requirements Up to 60% Job Posting End ...

The Scotts Miracle Gro Company

Agent Engineer

Marysville, OH · On-site +1

$140K - $164K/yr

... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical ...

The Scotts Company LLC

Agent Engineer

Marysville, OH · On-site

$140K - $164K/yr

... chat, SMS, voice, email). * Implement prompt engineering, guardrails, and evaluation pipelines to ... Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical ...

Impact.com

Customer Solutions Specialist

Columbus, OH · On-site

$70K - $75K/yr

Provide delightful customer support during either US Eastern or US Pacific time hours through chat ... A genuine curiosity and the technical aptitude required to master a complex software platform.

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How much do chat master jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for chat master in the United States is $32.53, according to ZipRecruiter salary data. Most workers in this role earn between $27.16 and $38.94 per hour, depending on experience, location, and employer.
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Chat Master jobs near you
A map of the United States highlighting the number of Chat Master job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Chat Master job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Lead Management Specialist

THRIVE MASTER

Columbus, OH

$21 - $24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

LEAD MANAGEMENT SPECIALIST

Pay: $21-$24/hr

JOB DESCRIPTION

The Lead Management Specialist is the first point of contact when an inquiry is submitted. They are the bridge between initial lead interest and the Leasing team. Their focus will be ensuring no opportunity is missed—managing lead handoffs, maximizing conversion potential, and setting the tone for a seamless leasing experience.

This role requires exceptional communication skills, tech confidence, and a performance-driven mindset. The ideal candidate is organized, proactive, and thrives in a fast-paced environment. You’ll be the first voice and impression of Thrive’s brand for many future residents, using digital tools to guide them through our leasing experience.

REPORTS TO: Community Leasing Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Lead Management

  • Respond to all leads (web inquiries, ILS platforms, email, chat, and phone calls) within 10 minutes during core hours (9:00 a.m. – 6:00 p.m., Monday–Friday) 
  • Qualify prospects and schedule tour at properties that best fit their needs 
  • Build tailored follow-up cadences using phone, text, and email to move leads through the leasing funnel 
  • Accurately log and update lead activity, touchpoints, and follow-up plan in CRM
  • Schedule tours in accordance with Leasing Specialist/on-site team calendars

Collaboration and Communication

  • Collaborate with leasing specialists and on-site leasing teams to execute high-quality warm handoffs and support tour readiness 
  • Participate in marketing content discussions to provide prospect feedback and surface frequently asked questions 

SKILLS, EDUCATION AND EXPERIENCE

  • ­­­Minimum two years of experience in leasing, customer service, sales, or digital communication roles 
  • Excellent written and verbal communication skills; must be comfortable engaging prospects across multiple digital channels 
  • Ability to build rapport through phone and email quickly and confidently 
  • Strong organizational skills and the ability to manage multiple conversations and priorities simultaneously 
  • Demonstrated comfort and discipline in using CRM platforms (Entrata, EliseAI or equivalent) 
  • Proficiency in Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint) 
  • Experience navigating digital lead platforms and customer communication tools 
  • Self-starter mindset with the ability to work independently

BENEFITS

  • Full-time, on-site work, bi-weekly pay schedule
  • Benefits include health, dental and vision insurances, 401K with match, generous PTO, yearly bonuses, apartment discounts, and free gym membership.

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