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Chat Master Jobs (NOW HIRING)

CITIZENS NATIONAL BANK

CLIENT SUPPORT AGENT

Sevierville, TN · On-site

$16.50 - $21.75/hr

Chat Master: Manage live chat support and secure digital banking messages, providing quick, accurate, and friendly solutions in real-time. * Be a Sales Sleuth: Use our powerful Synapsys platform to ...

Acara Solutions

Master Builder

Cincinnati, OH

$25/hr

Job Title: Master Builder Location: Cincinnati, OH Employment Type: Direct Hire Industry ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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How much do chat master jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for chat master in the United States is $32.53, according to ZipRecruiter salary data. Most workers in this role earn between $27.16 and $38.94 per hour, depending on experience, location, and employer.

What is the difference between Chat Master vs Customer Support Specialist?

AspectChat MasterCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOnline chat platforms, remote or office settingsCall centers, online chat, email, or in-person
Industry UsageCustomer service, tech support, e-commerceCustomer service, retail, tech support
Common Search/ComparisonFocuses on managing live chat interactionsHandles customer inquiries via multiple channels

While both roles involve assisting customers, a Chat Master specializes in managing live chat interactions, ensuring quick and effective communication. A Customer Support Specialist may handle various channels like email, phone, and chat, providing broader support across multiple platforms. The Chat Master role often requires specific skills in real-time communication, whereas Customer Support Specialists focus on comprehensive customer service across channels.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like chat operators or customer service representatives, are legitimate employment options when offered by reputable companies. These jobs typically involve providing support or engaging with clients through online platforms and may require communication skills and adherence to company policies. However, job seekers should verify the legitimacy of the employer to avoid scams.

How does a Chat Master typically collaborate with customer support and technical teams to resolve complex user issues?

A Chat Master often serves as a communication bridge between customers and internal teams, especially when user issues go beyond standard inquiries. They escalate technical problems to the appropriate specialists, provide detailed context and transcripts, and follow up to ensure timely resolutions. Regular collaboration with customer support, product development, and IT teams helps them stay informed about updates or recurring issues, enabling them to deliver accurate and efficient assistance. This cross-functional teamwork fosters a supportive environment and enhances the overall customer experience.

How do I become a text chat agent?

To become a chat master or text chat agent, you typically need strong communication skills, proficiency in typing, and familiarity with chat platforms or customer service tools. Many employers require a high school diploma or equivalent and may prefer prior experience in customer support or online communication. Certifications in customer service or specific platform training can enhance your chances of securing a position.

What are Chat Masters?

Chat Masters are professionals who manage and facilitate online chat interactions for businesses or organizations. Their responsibilities may include responding to customer inquiries, providing support, moderating discussions, and ensuring a positive chat experience. Chat Masters often work on platforms such as live chat on websites, messaging apps, or social media. They must have strong communication skills, empathy, and the ability to resolve issues quickly. This role is important for enhancing customer satisfaction and maintaining a brand's reputation online.

What are the key skills and qualifications needed to thrive as a Chat Master, and why are they important?

To thrive as a Chat Master, you need excellent written communication, multitasking, and customer service skills, often supported by experience in online moderation or support roles. Familiarity with chat platforms, CRM systems, and ticketing tools is typically required. Strong emotional intelligence, problem-solving abilities, and patience help you manage diverse conversations effectively. These skills ensure positive user interactions, efficient issue resolution, and a safe, engaging chat environment.

How much does live chat pay?

Chat Master roles typically pay between $12 and $20 per hour, depending on experience, location, and the company. Some positions may offer bonuses or incentives for high performance, and strong communication skills are often required.
More about Chat Master jobs
What job categories do people searching Chat Master jobs look for? The top searched job categories for Chat Master jobs are:
Chat Master jobs near you
Infographic showing various Chat Master job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 5% Part Time, and 41% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $67,664 per year, or $32.5 per hour.
CLIENT SUPPORT AGENT

CLIENT SUPPORT AGENT

CITIZENS NATIONAL BANK

Sevierville, TN • On-site

$16.50 - $21.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description

The "Voice of CNB" 

Are you a problem-solver with a passion for helping people? Do you enjoy being the "go-to" expert who saves the day? At Citizens National Bank, we are looking for a committed team member who is ready to provide the consistent, high quality support our community relies on every day.


As the first point of contact for our clients, you'll be the face (well, the voice!) of our mission to provide exceptional service.


What You'll Be Doing (The Fun Stuff):

  • Be a Digital Guru: Master our online and mobile banking product suite. You'll be the subject matter expert helping clients navigate everything from mobile deposits to card controls.
  • The Ultimate Problem Solver: Whether it's a question about a debit card, a wire transfer, or just a general inquiry, you'll dive in, research, and find the solution.
  • Build Relationships: You're not just answering phones; you're building trust. You'll use your expertise to recommend the perfect products that truly help our clients succeed.
  • Collaborate & Create: Beyond the client engagements, you'll work on department projects and help keep our operations running smoothly.
  • Chat Master: Manage live chat support and secure digital banking messages, providing quick, accurate, and friendly solutions in real-time.
  • Be a Sales Sleuth: Use our powerful Synapsys platform to identify and qualify client needs, turning every call into a potential sales lead to deepen relationships and boost the bank's success.
  • Service with a Smile (and Speed!): Consistently deliver five-star service on every interaction, making clients feel valued, understood, and quickly taken care of.
  • Be the CNB Brain: Become well versed in all CNB products and services, acting as a knowledgeable resource while adhering to state and federal regulations to ensure compliance and client security.
  • Perform other incidental and related duties as required and assigned.


Why You'll Love It Here:

We believe in taking care of the people who take care of our clients. Your hard work comes with some pretty sweet perks:

  • Health is Wealth: 100% paid Medical, Dental, and Vision insurance for you!
  • Future Focused: A 401k plan to help you reach your long-term goals.
  • Peace of Mind: Life insurance, plus Short-Term and Long-Term Disability coverage.
  • Work-Life Balance: Generous Paid Time Off (PTO) to recharge your batteries.


Requirements

What We're Looking For:

  • Required Education: A High School Diploma or GED.
  • Experience: A background in customer service or call center support is a huge plus, but we value a great attitude and a willingness to learn above all!
  • The Vibe: You should be professional, efficient, and ready to meet (or exceed!) customer expectations every single day.

The Schedule: Most weeks, you'll be here Monday (7:30 AM - 5:00 PM) and Tuesday through Friday (7:45 AM - 5:00 PM). Occasionally, we'll need your help on weekends or for a few extra hours when things get busy! 


We are an equal opportunity employer and welcome all qualified candidates to apply. 

Apply