60 Zoetis Customer Service Jobs Hiring Near You

States considered: Ohio and Indiana

POSITION SUMMARY

This Position will provide technical support for the assigned accounts within Zoetis Pork.

The Pork Technical Services Veterinarian is responsible for providing technical expertise for assigned Strategic Pork Producer Accounts, Veterinary Accounts, and prospect accounts. The Pork Technical Services Veterinarian works with the account manager to help develop a strategic account plan designed to maximize Zoetis sales with assigned account(s). The Pork Technical Services Veterinarian is a leader and trusted business partner responsible for developing intimate knowledge of the Customer's business model.

POSITION RESPONSIBILITIES

The Pork Technical Services field colleague, under general supervision, is responsible for:

• Calling on pork producers, veterinarians, dealers, consultants and distributor representatives to provide scientific support so Zoetis may achieve a sustainable competitive advantage.
• Providing technical training and education to colleagues within the Zoetis pork business unit.
• Providing sound technical advice on routine inquiries, acting as a resource to assist other team members with inquiries.
• Providing solutions to a broad array of animal health and production issues that are based upon a sales approach that identifies the customer's needs.
• Applying existing veterinary solutions to meet the needs of individual customers based on their needs and promoting a long-term relationship with Zoetis.
• Building and maintaining relationships with key industry leaders including veterinarians, nutritionists, extension, university personnel, pork processors and other consultants to our customer base.
• Collaborating and building strong partnerships with Area Business Manager(s) to develop and execute the Area Operations Plan.
• Partnering with field colleagues to develop appropriate strategies that focus efforts on targeted accounts critical to the success of the business unit or area.
• Working with field sales colleagues to create, maintain and execute customer-focused business development plans that clearly identify current and future growth opportunities and allocates expense budget and resources for all high potential customers.
• Contributing to team selling efforts by planning call cycles with others to maximize the use of the team's time and resources and ensuring appropriate account follow-up.
• Utilizing excellent presentation skills and appropriate tools (e.g. PowerPoint) to conduct educational training on products, programs and services to both internal and external audiences.
• Advising and assisting Learning and Development on the technical content of training programs, as required. Providing specialty support to other Areas or businesses as directed by management.
• Participating, as required, on special projects and tactical implementation that aligns with key stakeholders to effectively position products and the portfolio (e.g., reviewing sales material, participating on new product launch teams, providing assistance and support to Veterinary Medical Investigations and Product Support and others).
• Providing accurate and timely documentation of activities and customer interactions to specified management levels.
• Manage STOMP diagnostic budget and timely reporting of diagnostic outcomes to stakeholders.

EDUCATION AND EXPERIENCE

Required Qualifications:

• Doctor of Veterinary Medicine degree or equivalent
• Two (2) years post-doctoral experience in clinical practice, academia, research or industry
• Strong analytical thinking, problem solving skills, and attention to detail
• Current in assigned areas of veterinary medicine and pork production management
• Strong oral, written, and interpersonal communication skills
• Proficient computer skills (MS Office and the ability to learn Zoetis's internal systems)

Preferred Qualifications:

• Two (2) years or more private practice experience
• Proven record of accomplishments, demonstrating successful veterinary practice management, strategy execution experience and leadership
• Ability to exercise good judgment; make thoughtful and fair decisions based on relevant information
• Research experience, published scientific papers
• Ability to think and act strategically
• Extensive knowledge of Zoetis pork products and the animal health industry or ability to learn quickly
• Ability to interact with and influence senior management, peers, and other functions
• Multilingual, particularly Spanish and English

PHYSICAL POSITION REQUIREMENTS

• The position will require a valid driver's license
• Willingness to drive to customer locations across the defined geography - Producer, Clinic & Processing Facilities
• The ideal candidate will be in the state of Ohio or Indiana.

Full time Regular Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.