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Waste Pro

60 Waste Pro Customer Service Jobs Hiring Near You

Waste Pro

Roll Off Driver for Waste Industry

Monroe, NC · On-site

$19.50 - $24.75/hr

... Customer Service or Sales Representative for additional information * Operates compaction and lift equipment on vehicle. * Performs Daily Pre and Post Trip inspections as set forth by Waste Pro ...

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Waste Pro Jobs Information

What is it like to work at Waste Pro?

Waste Pro is a company that prioritizes community involvement and environmental responsibility, reflecting its commitment to serving the communities it operates in. As a waste management provider, Waste Pro employs a diverse team of drivers, mechanics, customer service representatives, and operations staff who work together to maintain efficient routes, manage waste collection, and provide customer support. Working at Waste Pro may appeal to individuals who value hands-on work, are willing to work in a fast-paced environment, and are interested in contributing to essential community services.

What makes Waste Pro an attractive place to work?

Waste Pro is a leading waste management company that provides essential services to communities across the United States, with a strong commitment to customer satisfaction and environmental stewardship. The company offers a dynamic work environment that values innovation, teamwork, and employee development, with opportunities for professional growth and advancement in a stable and supportive industry. By joining Waste Pro, individuals can contribute to making a positive impact on their communities while developing their skills and expertise in a rapidly evolving field.

Do workers at Waste Pro get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and August 2026.

Does Waste Pro pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
61% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and August 2026.

At Waste Pro, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
70% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 30 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Waste Pro affordable enough for their workers?

Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 35 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Waste Pro?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 25% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 8 people who took the Breakroom Quiz between December 2024 and February 2026.

Do workers at Waste Pro worry about hours?

Most people don’t worry about getting enough hours.
68% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Waste Pro workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
80% report that they don’t have enough control over which shifts they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it for Waste Pro workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at Waste Pro?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Waste Pro managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Do jobs at Waste Pro spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Waste Pro?

Most people find it easy to take sick days.
71% of people report that it’s easy to take time off if they are sick.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at Waste Pro good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
54% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Waste Pro feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Waste Pro get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at Waste Pro?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Waste Pro enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Waste Pro recommend working with their team?

Only some people recommend working with their team.
60% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 30 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Waste Pro?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Waste Pro?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think Waste Pro’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
87% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Waste Pro is doing?

Most people don’t feel well informed about how the company is doing.
72% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

What are the most popular job types at Waste Pro?

    What are the most popular jobs at Waste Pro?

    What are the most popular categories at Waste Pro?

    Infographic showing various Customer Service job openings at Waste Pro in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

    Customer Service Representative - Waste Pro - Pembroke Pines, FL

    Waste Pro

    Pembroke Pines, FL • On-site

    $20/hr

    Full-time

    Posted 11 days ago

    Waste Pro rating

    6.6

    Company rating: 6.6 out of 10

    Based on 58 frontline employees who took The Breakroom Quiz

    51st of 92 rated recycling and waste

    Job description

    Customer Service Representative - Waste Pro - Pembroke Pines - Bilingual (Spanish)
    $20 per hour
    SUMMARY OF POSITION:
    The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
    ESSENTIAL JOB FUNCTIONS:
    1. Answers incoming calls.
    2. Assists existing commercial and residential customers in resolving issues.
    3. Provides service quotes for new customers.
    4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
    5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
    6. Averages answering approximately 100 inbound calls per day .
    7. Averages answering calls in fewer than 12 seconds.
    8. Establishes understanding of customer needs, issues, and requests.
    9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
    10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
    11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
    12. Supports other service lines when required.
    13. Uses Tower system to gather information, provides information, and/or update customer records.
    14. Completes cross training with other departments to include Operations, Sales, and Billing.
    15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
    OTHER JOB RESPONSIBILITIES:
    * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
    * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
    * Any additional job duties that may be assigned by the Supervisor.
    WORK ENVIRONMENT: Normal setting for this job is: office setting.
    QUALIFICATIONS:
    * Ability to handle a heavy volume of calls in a professional and efficient manner
    * Excellent verbal, written and analytical skills
    * Computer proficiency in MS Office and strong typing Skills,
    * Ability to multi task.
    * Ability to react well under pressure and treat others with respect
    * Ability to identify and resolve problems in a timely manner
    * Ability to Prioritize and plan work activities
    * Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
    * Ability to balance team and individual responsibilities and help build a positive team environment.
    * Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
    Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
    * Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
    * Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;

    What Waste Pro employees say

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