77 Versiti Customer Service Jobs Hiring Near You

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the Versiti Supervisor Transportation, executes standard processes and policies for transportation courier services including blood product hospital deliveries and returns, donor center and mobile blood pick-ups, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, and Donor Testing Lab tube deliveries, in a safe and timely fashion while meeting customer expectations and complying with applicable regulatory standards.

WHEN YOU WILL WORK:

• 2nd Shift: Saturday and Sunday, 2pm-10pm (possible flexibility)
• Part Time, Non-Exempt role
• Training schedule may differ from traditional schedule.

COMPENSATION:

• Benefits eligible including medical/dental/vision insurance options, 7% 401(k) match, EAP, employee wellness program, generous PTO, and more.
• Shift differentials for evenings/weekends
  • Evenings (after 6:00pm) - $1.50/hr.
  • Weekends - $2.00/hr.

Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

• Executes Versiti policies and procedures for internal blood product hospital deliveries and returns, donor center pick-ups, equipment, interoffice mail, supply deliveries, distribution site transfers, Diagnostic Lab sample pick-ups, Pharmacy deliveries, Donor Testing Lab tube deliveries
• Ensures the safety, purity, potency and efficacy of products by following Versiti procedures in handling of all blood and blood products
• Communicates any fleet maintenance needs, completes pre-trip and post-trip inspections, fuels vehicles, and general vehicle upkeep
• Organize non-scheduled STAT deliveries and special requests to maintain efficiency and meet customer requirements
• Practices defensive driving techniques, complete vehicle driving and safety training course (online or in person)
• Executes Versiti customer service strategies designed to meet and/or exceed customer requirements
• Completes all Versiti required training on time
• Adheres to the laboratory safety policies as outlined in the department manual and employee handbook
• Responsible for vehicle cleanliness, assuring no products, equipment, samples or materials remain in the vehicle at the end of the shift
• Appropriate appearance and uniform required
• Complete all paperwork correctly
• Demonstrates courtesy for other drivers and consideration for weather and road conditions
• Performs other duties as assigned
• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
• Understands and performs in accordance with all applicable regulatory and compliance requirements
• Complies with all standard operating policies and procedures

Education

• High School Diploma required

Experience

• 4-6 years experience as a route driver preferred

Knowledge, Skills and Abilities

• Must pass Motor Vehicle Record (MVR) check
• Ability to follow directions and read a map
• Outstanding customer service skills
• Ability to work independently as well as cooperatively
• Exceptional problem solving and decision making skills
• Ability and motivation to cross train in Hospital Services

Licenses and Certifications

• Valid driver’s license required

Tools and Technology

• Versiti vehicles required
• Hand trucks required
• Coolers required
• Hand-held tablet/mobile device required

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