77 Versiti Customer Service Jobs Hiring Near You

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Under the direction of the department leadership, prepares quality biological blood components within the prescribed time following regulatory and operational standards as specified in the Standard Operating Procedures and departmental procedures.

Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.
Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

• Manufactures Red Blood Cells (RBCs), Fresh Frozen Plasma and Recovered Plasma
• Manufactures Neonatal RBCs. Sterile docks Pedipaks to Platelet Apheresis, Neonatal RBCs
• Performs leukoreduction of Whole Bloods and RBCs
• Manufactures Cryoprecipitate, Pooled Cryoprecipitate and Cryo Reduced Plasma
• Labels products to meet regulatory and inventory requirements
• Manufactures additional specialty products as needed by customer base
• Follows procedures pertaining to the proper storage of RBCs, platelet products and frozen products
• Performs and documents equipment function checks and QC as required
• Maintains a level of productivity that allows department to achieve production goals
• Works weekend, holiday rotations and on-call, as needed
• Other duties, as assigned
• Performs other duties as assigned
• Complies with all policies and standards

Education

• High School Diploma required
• equivalent required

Experience

• Less than 1 year 1-6 months related experience and/or training or equivalent combination of education and experience required

Knowledge, Skills and Abilities

• Ability to read, interpret, and write documents such as operating forms, operating and maintenance instructions, and other department manuals required
• Above average attention to detail and problem-solving skills required
• Ability to apply judgment to written or oral instructions required
• Aptitude for computers and data entry skills required
• Ability to manage interruptions in a fast-paced environment required
• Customer service and communication skills required
• Able to organize work to provide productive work flow needed in component manufacturing required
• Flexibility to work independently and with a team required
• Organized, able to prioritize and handle multiple tasks at one time required
• Be able and available to work a flexible working schedule as required based on volume and timing of blood collections required
• Ability to work independently with limited written or oral instruction required
• Understands military time required

Tools and Technology

• General office equipment (computer, printer, fax, copy machine) required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook) required
• Software systems (Blood Establishment Computer Systems, Title21) required
• Lab specific equipment, including, but not limited to: • Sealers • Centrifuge • Water bath • Scales required