Advanced knowledge of retail products and services offered to customers. * General knowledge of the ... Trustmark platform systems experience preferred. * Knowledge of change management processes and ...
23 Trustmark Customer Manager Jobs Hiring Near You
Advanced knowledge of retail products and services offered to customers. * General knowledge of the ... Trustmark platform systems experience preferred. * Knowledge of change management processes and ...
Advanced knowledge of retail products and services offered to customers. * General knowledge of the ... Trustmark platform systems experience preferred. * Knowledge of change management processes and ...
Advanced knowledge of retail products and services offered to customers. * General knowledge of the ... Trustmark platform systems experience preferred. * Knowledge of change management processes and ...
Advanced knowledge of retail products and services offered to customers. * General knowledge of the ... Trustmark platform systems experience preferred. * Knowledge of change management processes and ...
Advanced knowledge of retail products and services offered to customers. * General knowledge of the ... Trustmark platform systems experience preferred. * Knowledge of change management processes and ...
Trustmark Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Manager, and why are they important?
To thrive as a Customer Manager, you need strong relationship management, sales acumen, and analytical skills, often supported by a degree in business or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and customer support platforms is typically required. Excellent communication, problem-solving, and negotiation abilities help you build trust and resolve client concerns effectively. These skills are crucial for driving customer satisfaction, retention, and growth in competitive business environments.
What are some common challenges faced by Customer Managers and how can they be addressed?
Customer Managers often encounter challenges such as managing high client expectations, handling multiple accounts simultaneously, and resolving complex issues efficiently. Success in this role relies on strong communication skills, effective prioritization, and the ability to build genuine client relationships. Proactively setting clear expectations, utilizing CRM tools for organization, and collaborating closely with internal teams can help Customer Managers navigate these challenges and deliver exceptional service.
What does a Customer Manager do?
A Customer Manager is responsible for developing and maintaining strong relationships with clients or customers. They act as the main point of contact, ensuring that customer needs are met and addressing any issues or concerns that arise. Their duties often include managing accounts, coordinating with internal teams, and working to improve customer satisfaction and loyalty. Customer Managers also analyze customer data to identify opportunities for upselling or improving service delivery. Ultimately, their goal is to build trust and help the company retain and grow its customer base.
What is the difference between Customer Manager vs Customer Service Representative?
| Aspect | Customer Manager | Customer Service Representative |
|---|---|---|
| Credentials | Experience in account management, sometimes certifications in CRM tools | Basic customer service training, sometimes certifications in communication skills |
| Work Environment | Office-based, client-facing, strategic planning | Call centers, retail, or online support |
| Employer & Industry Usage | Used across industries like retail, finance, tech for managing key accounts | Common in retail, telecom, hospitality for handling customer inquiries |
| Search & Comparison Intent | Looking for roles involving account management and client retention | Seeking entry-level or support roles in customer service |
Customer Managers focus on maintaining client relationships, strategic account growth, and retention, often requiring experience and specialized skills. Customer Service Representatives handle direct customer inquiries, providing support and resolving issues, typically with basic training. While both roles involve customer interaction, Customer Managers operate at a strategic level with key accounts, whereas Customer Service Representatives provide frontline support.
What is it like to work at Trustmark?
Trustmark is a community-focused bank that prioritizes building strong relationships with its customers and employees, fostering a culture of teamwork, integrity, and community involvement.
The company's team structure is organized around a customer-centric approach, with employees working together to provide personalized banking solutions and support to customers across various regions. Trustmark's work environment is designed to promote collaboration and innovation, with modern facilities and technology that enable employees to stay connected and productive.
Working at Trustmark may appeal to candidates who value community involvement, teamwork, and a dynamic work environment, as the company offers opportunities for professional growth and development, as well as a chance to make a positive impact in the communities it serves.
The company's team structure is organized around a customer-centric approach, with employees working together to provide personalized banking solutions and support to customers across various regions. Trustmark's work environment is designed to promote collaboration and innovation, with modern facilities and technology that enable employees to stay connected and productive.
Working at Trustmark may appeal to candidates who value community involvement, teamwork, and a dynamic work environment, as the company offers opportunities for professional growth and development, as well as a chance to make a positive impact in the communities it serves.
What other companies are hiring for Customer Manager jobs?
What are the most popular jobs at Trustmark?
What are the most popular categories at Trustmark?
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Job description
Business Systems Analyst - Retail
Location
US-MS-Jackson | US-MS, AL, Houston (TX), Memphis (TN), FL Panhandle, Atlanta (GA)
Job ID
2026-19259
Category
Retail Banking Operations
Type
Regular Full-Time
Job Grade
10
FLSA Status
Exempt
Working Hours
40 hours weekly | 8-5 Monday - Friday with weekend flexibility as needed.
Job Location: Company
Retail Banking Administration - 10219
Overview
The Business Systems Analyst will assist in the support, development, and administration of systems used or managed by the Retail Banking division. This position will also be involved in working on or managing retail related projects, development of procedures and training, and related activities to support the Retail Banking division and other day-to-day bank functions.
**This position may be filled as a Level I, II, or III based on additional responsibilities and qualifications required.**
Responsibilities- Perform routine administrative functions and associated responsibilities for retail systems, coordinate enhancements, revise procedures, as necessary, and provide training and communication to the frontline.
- Work closely with others to understand and support the daily operations of the Retail Bank. Document and map workflows and processes to aid in projects. Lead, write, or perform testing initiatives for Retail. Along with writing procedures and identify opportunities for efficiency improvements.
- Work closely with vendors, IT and other associates in the software design and development process, including identifying and documenting business requirements, testing, tracking defects, reporting, changing control, and other tasks, as necessary.
- Provide direct review, research, and response to retail platform support, as necessary; escalate and report issues as appropriate; recommend changes to systems or procedures from identify issues.
- Create, develop or update procedures, guidelines, training materials, or other resources, related retail systems and operations in conjunction with stakeholders.
- Grant and maintain appropriate end-user access to systems according to established framework or policies; obtain approval and document exceptions; conduct ongoing user access reviews and provide reporting when needed.
- Perform additional duties and special projects as assigned.
Level II Additional Responsibilities:
- Studies existing information processing retail related systems to evaluate effectiveness and propose new solutions.
- Leads and coordinates work of others to develop, test, enhance, and implement projects.
Level III Additional Responsibilities:
- Lead testing initiatives for Retail systems to ensure all project audit requirements are being met.
- Identifies, gathers, analyzes and documents business requirements for business application and information technology projects; translates work processes into business and functional requirements; writes business and functional specifications; develops departmental forms and templates; identifies and provides business rules, quality standards, policies and procedures.
- Function as a liaison between IT and users and have both business and technical expertise.
- Determines cause of application and system problems; develops, recommends and implements solutions.
- Assists with the training of other departmental business systems analyst staff; supports professional and technical capabilities of team members; guides business systems analyst staff in analyzing, testing, and implementing information technology projects.
- Leads interactions with vendors on accountability and project initiatives.
- Identify and resolve gaps in the project lifecycle.
- Independently leads system conversions/upgrades and projects from beginning to end.
- Managing and executing all aspects of business User Acceptance Testing (UAT).
- Familiarity with integrating retail systems with other business tools and databases.
- Two-year college degree in business or finance, with 3 years of retail banking or banking systems experience.
-OR- - 6 years of retail banking or banking systems experience.
- Ability to work flexible hours including evenings and weekends
- Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing).
- Advanced knowledge of retail products and services offered to customers.
- General knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
- Excellent oral, written, and visual communication skills.
- Knowledge and application of basic math and accounting concepts.
- Strong analytical, organizational, and critical thinking skills.
- Ability to document business processes.
- Ability to perform routine check and balance reconciliation and thorough data validation.
- Detail oriented but flexible to manage concurrent tasks/projects and fluctuating requirements.
- Excellent organizational and prioritization skills to meet tight deadlines.
- Proficiency with Microsoft Word, Excel and PowerPoint.
- Trustmark platform systems experience preferred.
- Knowledge of change management processes and workflow analysis preferred
Level II Additional Qualifications Required:
- Two-year degree and 5 years of retail banking or banking systems experience.
-OR- - 7 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
- Advanced knowledge of retail banking and branch operations functions and workflows.
- Excellent oral, written, and visual communication skills.
Level III Additional Qualifications Required:
- Two-year degree and 7 years of retail banking or banking systems experience.
-OR- - 10 years of retail banking or systems related work experience; system related experience must include 3 or more years of retail implementation of systems.
- Expert knowledge of the software development lifecycle; ability to communicate and understand technical and logical reasoning concepts.
- Expert level experience in automating processes
- Ability to manage all aspects of the User Acceptance Testing (UAT)
- Experienced at independently leading systems conversions/upgrades from beginning to end
Physical Requirements/Working Conditions: Must be able to sit for extended periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.