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15 Trustmark Customer Service Representative Jobs Hiring Near You

Trustmark

Client Service Manager

$55K - $80K/yr

... customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter ... Represent client management in cross-departmental committees and projects focused on service ...

Trustmark

Regional Sales Director - Northern CA

$225K - $350K/yr

... within Trustmark. Customers typically include hospitals, medical centers, manufacturing, public entities, services, warehousing, and wholesale trade who want to offer their stable workforce a ...

Trustmark

Field Sales Executive - Miami, FL

Miami, FL · On-site +1

$80K - $100K/yr

... customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter ... Represent the company at industry events, broker meetings, and local market activities to ...

Trustmark

Field Sales Executive - Denver, CO

Denver, CO · On-site +1

$80K - $100K/yr

... customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter ... Represent the company at industry events, broker meetings, and local market activities to ...

Trustmark

Field Sales Executive - Chicago, IL

Chicago, IL · On-site +1

$80K - $100K/yr

... customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter ... Represent the company at industry events, broker meetings, and local market activities to ...

Trustmark

Relationship Banker I

Oxford, MS · On-site

$17.50 - $22.75/hr

Deliver exceptional customer experience that follows Trustmark's service standards. * Continually safeguard the bank's assets and security of the working environment while processing transactions ...

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Trustmark

Building Engineer

Lake Forest, IL · On-site

$24.99 - $36.11/hr

... customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter ... Provide coverage at Facility Services Help Desk. * Other duties as needed/assigned. Minimum ...

Trustmark

Senior Director, Change Management

Lake Forest, IL · On-site

$107K - $160K/yr

... customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter ... Partner & Vendor Alignment - Align OCM plans with Service Integrator/consulting partners; ensure ...

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Trustmark Jobs Information

What is it like to work at Trustmark?

Trustmark is a community-focused bank that prioritizes building strong relationships with its customers and employees, fostering a culture of teamwork, integrity, and community involvement.

The company's team structure is organized around a customer-centric approach, with employees working together to provide personalized banking solutions and support to customers across various regions. Trustmark's work environment is designed to promote collaboration and innovation, with modern facilities and technology that enable employees to stay connected and productive.

Working at Trustmark may appeal to candidates who value community involvement, teamwork, and a dynamic work environment, as the company offers opportunities for professional growth and development, as well as a chance to make a positive impact in the communities it serves.

What makes Trustmark an attractive place to work?

Trustmark is a leading regional financial services company that has been serving the Southeastern United States for over 100 years, with a strong reputation for stability and community involvement. The company offers a collaborative work environment that fosters innovation, teamwork, and professional growth, with opportunities for employees to develop new skills and take on new challenges. By joining Trustmark, individuals can contribute to the company's mission of helping customers achieve their financial goals and enjoy a fulfilling career with opportunities for advancement and personal development.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Trustmark?
What are the most popular categories at Trustmark?
Infographic showing various Customer Service Representative job openings at Trustmark in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, and 42% Remote job distribution.
Client Service Manager

Client Service Manager

Trustmark

Remote

$55K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.
About the role
Serves as the primary point of contact for brokers and employer groups ensuring accurate, timely, and high-quality support across all service and administrative needs. Manages inquiries, resolves issues, coordinates with internal teams. Coordinates client and broker onboarding, processes renewal paperwork, and maintains strong relationships that drive retention and client satisfaction.
Key Accountabilities:
  • Serve as the primary contact for broker and employer groups to research and resolve service issues (claims, enrollment, billing, pharmacy, etc.). Oversee intake and prioritization of internal and external inquiries. Manage the end-to-end service workflows and monitor open service cases with timely follow-up. Use independent judgment to resolve complex issues while balancing client needs with organizational policies. Determine appropriate solutions and approve exceptions or escalated items within authority limits.
  • Collaborate with client retention executive on plan renewals and preparation, including plan changes, identifying client needs, and ensuring alignment with client goals. Exercise judgement in managing timelines, documentation and issue resolution to ensure successful renewals. Prepares and processes renewal contracts and paperwork accurately and timely.
  • Welcome and educate new clients and brokers on Trustmark products and processes while ensuring a smooth transition from prior carriers and from new sales. Coordinate setup, system configuration, and delivery of onboarding materials; and conduct enrollment meetings as needed.
  • Identify customer service trends and develop job aids and process documentation. Recommend and influence implementation of process improvement, insights on broker and employer needs, competitive dynamics, and operational challenges. Conduct root-cause analysis on recurring issues, and lead initiatives to address systemic problems. Represent client management in cross-departmental committees and projects focused on service operations and client experience.

Minimum Requirements:
  • Minimum 2-4 years' experience in health insurance, employee benefits, or related customer focused roles.
  • Experience working with brokers or employer groups.
  • Strong understanding of medical insurance products and contracts.
  • Excellent communication skills with the ability to simplify complex information.
  • Proved complex problem-solving capabilities.
  • High attention to detail and strong organizational skills
  • Proficiency with CRM systems, enrollment platforms, Microsoft Office, and Adobe.
  • Customer-focused mindset with strong problem-solving and analytical skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Professionalism and relationship-building skills.

Preferred:
  • Active life and health license or ability to complete/obtain within first year of employment with company support.
  • Bachelor's Degree or equivalent experience.

The compensation range for this role is (based on the corporate location in Lake Forest, Illinois):
$55,386.90 - $80,005.35 per year
The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market.
Brand: Trustmark
In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview.
Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.

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