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73 Trulieve Customer Service Jobs Hiring Near You

Trulieve

IT Service Desk Tech 2

Tallahassee, FL · On-site

The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact ...

Trulieve

IT Service Desk Tech 1

Tallahassee, FL · On-site

The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact ...

Trulieve

Dispensary Associate - Part Time

Port Orange, FL · On-site

$14/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Part Time

Lorain, OH · On-site

$15/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Full Time

Bristol, CT · On-site

$17/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Part Time

Bartow, FL

$14/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Part Time

Rockville, MD · On-site

$18/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Part Time

Stuart, FL · On-site

$14/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Part Time

Cape Coral, FL · On-site

$14/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

Trulieve

Dispensary Associate - Part Time

Halethorpe, MD · On-site

$18/hr

Join Trulieve - Where Passion Meets Purpose If you're interested in being part of one of the nation ... Provide exceptional customer service to customers, guests, and coworkers. * Provide empathy and ...

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Trulieve Jobs Information

What is it like to work at Trulieve?

Trulieve is a company that prioritizes a culture of compassion, empathy, and patient-centric care, emphasizing the importance of its employees in delivering high-quality products and services.

As a vertically integrated cannabis company, Trulieve operates a diverse range of facilities, including cultivation, processing, and retail locations, providing employees with opportunities to work in various roles and environments. The company's mission is to make cannabis more accessible and affordable for patients, with a focus on education and community engagement.

Working at Trulieve may appeal to candidates who are passionate about the cannabis industry and committed to delivering exceptional patient care, as the company offers a range of career opportunities and professional development programs to support employee growth and success.

What makes Trulieve an attractive place to work?

Trulieve is a leading provider of cannabis products and services in the United States, with a strong reputation for quality and customer satisfaction. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for team members to contribute to the development of new products and services. By joining Trulieve, individuals can pursue a career in a rapidly growing industry, with opportunities for professional development, career advancement, and making a positive impact on the lives of patients and customers.

Do workers at Trulieve get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and February 2026.

Does Trulieve pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
46% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and April 2026.

At Trulieve, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 26 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from Trulieve affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 25 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Trulieve?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 28 people who took the Breakroom Quiz between June 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 59% of people with changing schedules find out their shifts one week or less ahead of time.
  • 38% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 29 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Trulieve worry about hours?

Some people worry about getting enough hours.
40% of people report they worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Do Trulieve workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
57% report that they don’t have enough control over which shifts they work.
Based on data from 35 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for Trulieve workers to change shifts?

Some people find it hard to change shifts.
65% of people report that it’s hard to change shifts if they need to.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to get time off at Trulieve?

Some people find it hard to get time off.
44% of people report it’s hard to get time off.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Trulieve managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
73% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between November 2024 and April 2026.

Do jobs at Trulieve spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
27% of people report that their job takes up time that they don’t get paid for.
Based on data from 41 people who took the Breakroom Quiz between November 2024 and April 2026.

How easy is it to take sick days at Trulieve?

Some people find it hard to take sick days.
43% of people report that it’s hard to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2026.

Is working at Trulieve good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
67% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Trulieve feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Trulieve get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 46 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Trulieve?

Most people feel stressed here.
77% of people say they often feel stressed at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people at Trulieve enjoy their jobs?

Only some people enjoy their job.
36% of people report they don’t enjoy their job.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at Trulieve recommend working with their team?

Only some people recommend working with their team.
63% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get enough training when they start at Trulieve?

Some people didn’t get enough training when they started.
53% of people report they didn’t get enough training when they started working here.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and July 2026.

Do people get support to advance at Trulieve?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think Trulieve’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 49 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers feel well informed about how Trulieve is doing?

Most people don’t feel well informed about how the company is doing.
72% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and April 2026.

What are the most popular job types at Trulieve?

    What are the most popular jobs at Trulieve?

    What are the most popular categories at Trulieve?

    Infographic showing various Customer Service job openings at Trulieve in the United States as of August 2026, with employment types broken down into 66% Full Time, and 34% Part Time. Highlights an 95% Physical, and 5% Remote job distribution.

    IT Service Desk Tech 2

    Trulieve

    Tallahassee, FL • On-site

    Full-time

    PTO

    Posted 6 days ago

    Trulieve rating

    5.3

    Company rating: 5.3 out of 10

    Based on 54 frontline employees who took The Breakroom Quiz

    30th of 33 rated cannabis dispensaries

    Job description

    Join Trulieve - Where Passion Meets Purpose

    If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

    If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

    Requisition ID:  20953 

    Remote Work Available: Yes 

    Job Title: Service Desk Tech Level 2

    Department: Information Technology

    Reports to: IT Service Desk Supervisor

    Site Hours: 40+

    Location: Remote

     

    Role Summary:

     

    The IT (Information Technology) Service Desk Tech is a role that requires a customer service approach to assist in keeping Trulieve technology running strong. They will be focused on First Contact Resolution of all inbound support tickets from Trulieve Departments nationwide.  Service Desk Techs are responsible for assisting our internal customers by providing world class customer service with attention to detail as we enable the business to operate without limitations from IT. Service Desk Techs will work as a team to manage all planned and non-planned tech communications for the organization. They work directly with Support Techs and IT leadership to design documented solutions to issues that arise as the organization grows. The Service Desk is the key position for upward mobility within IT as Techs touch all systems throughout the organization.

     

    Key Duties and Responsibilities:

    • Provide outstanding customer service to our internal employees
    • Work within the service desk to process support request tickets and meet target SLA's.
    • Properly utilize documentation for IT procedures, policies and troubleshooting guides while providing feedback for improvements to each.
    • Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications.
    • Answer incoming support calls from grow, production and retail facilities nationwide.
    • Work with vendor engineers, project managers and support techs to solve application related issues.
    • Possess basic network troubleshooting skills as well as an understanding of TCP/IP addressing.
    • Assists in the management and tracking of all digital assets.
    • Assists in the management of all existing and legacy applications. (AD Groups)
    • Creation and removal of user accounts across various systems as part of new hire and terminations
    • Works with the IT Service Desk Manager and IT Service Desk Leads to provide a seamless customer experience.
    • Provide innovative solutions to uncommon problems.
    • Responsible for working scheduled hours both inside and outside of regular working hour. Occasional emergency scheduling may occur. Responsible for checking your schedule and being on time.
    • Any other tasks as assigned by the IT Service Desk Manager and Or IT Service Desk Supervisor

    SKILLS AND QUALIFICATIONS:

    • Relevant associate degree or 2+ years' experience in related field
    • Effective time-management skills and ability to multi-task
    • Ability to make educated decisions quickly.
    • Ability to pass a Level 2 Background Screening
    • Must have a passion for customer service and be customer obsessed and problem solving.
    • Excellent communication skills, both written and verbal

    WORK SCHEDULE: 

    • 40+ hours weekly with flexible hours depending on department needs. Must be available to work occasional evenings, weekends, and holidays

    Equal Opportunity Employer   l Trulieve Supports a Drug Free Workplace

    Please apply directly through our official careers site or authorized recruitment channels.  Using third-party application services may create issues with your applicant profile and lead to processing delays. 

    Salary will be commensurate with experience.   A comprehensive benefits package including paid time off is offered with this position. 

    Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.

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