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60 Textron Customer Service Jobs Hiring Near You

Textron

Customer Experience Mgr

Augusta, GA · On-site

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and ... Maximize customer satisfaction through routine communication and exceptional service.

Textron

Customer Experience Mgr

Augusta, GA

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and ... Maximize customer satisfaction through routine communication and exceptional service.

Textron

Customer Experience Mgr

Augusta, GA

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and ... Maximize customer satisfaction through routine communication and exceptional service.

Textron

Field Service Rep

Slidell, LA · On-site

Represent Textron Systems as a technical vehicle expert at customer demonstrations, operational ... Generate and maintain data for Electronic Customer Service Request (ECRS) forms to track daily ...

Textron

Field Service Rep

Slidell, LA · On-site

Represent Textron Systems as a technical vehicle expert at customer demonstrations, operational ... Generate and maintain data for Electronic Customer Service Request (ECRS) forms to track daily ...

Textron

Service Technician Houston

Houston, TX

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and ... Perform complex diagnostics, service repairs, and maintenance work on customer and/or company owned ...

Textron

Service Technician Houston

Houston, TX

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and ... Perform complex diagnostics, service repairs, and maintenance work on customer and/or company owned ...

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Textron Jobs Information

What is it like to work at Textron?

Textron is a global multi-industry company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. The company operates through various business units, including Bell, Cessna, and Textron Aviation, offering a diverse range of products and services in the aerospace, defense, and industrial sectors. Working at Textron may appeal to candidates who are passionate about contributing to the development of cutting-edge technologies and solutions that make a meaningful impact in industries such as aviation, defense, and manufacturing.

What makes Textron an attractive place to work?

Textron is a leading multi-industry company with a rich history of innovation and a strong presence in the aerospace, defense, and industrial sectors. The company offers a dynamic work environment that fosters collaboration, innovation, and professional growth, with opportunities to work on cutting-edge projects and technologies. By joining Textron, individuals can contribute to the development of critical industries and gain valuable experience in a global organization with a diverse range of businesses and career paths.

Do workers at Textron get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and January 2026.

Does Textron pay people when they’re sick?

Yes. Most people get paid when they’re sick.
73% of people say they would get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and August 2026.

At Textron, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
69% of people say they have to use vacation days when they’re out sick.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from Textron affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between April 2025 and August 2026.

Do people get paid time off at Textron?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and August 2026.

Do workers at Textron worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and May 2026.

Do Textron workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and May 2026.

How easy is it for Textron workers to change shifts?

Most people find it easy to change shifts.
71% of people report that it’s easy to change shifts if they need to.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to get time off at Textron?

Most people find it easy to get time off.
96% of people report it’s easy to get time off.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.

Do Textron managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and November 2025.

Do jobs at Textron spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
26% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to take sick days at Textron?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Is a Textron job good for students?

Most students say this is a good place to work if you’re studying.
100% of students report this is a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at Textron good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
87% of people who care for a child or other relative report this is a good place to work.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at Textron feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Textron get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at Textron?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Textron enjoy their jobs?

Most people enjoy their job.
89% of people report they enjoy their job.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Textron recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at Textron?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at Textron?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and May 2026.

Do people think Textron’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
72% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how Textron is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and May 2026.
What are the most popular job types at Textron?
    What are the most popular jobs at Textron?
    What are the most popular categories at Textron?
    Infographic showing various Customer Service job openings at Textron in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 99% Physical, and 1% Hybrid job distribution.

    Customer Service Manager - 1st Shift

    Textron

    Wichita, KS • On-site

    Full-time

    Re-posted 19 days ago

    Textron rating

    8.5

    Company rating: 8.5 out of 10

    Based on 30 frontline employees who took The Breakroom Quiz

    26th of 72 rated aerospace companies

    Job description

    JOB SUMMARY:
    The Customer Service Manager (CSM) serves as main point of contact with the Customer, as well as a main point of contact for less tenured Customer Service Managers (CSMs). Works with the Service Center Team to maintain and develop a positive relationship with current and future Customers. Responds to Customer inquiries and is responsible for assuring Customer satisfaction by coordinating with the Technical Service Managers (TECHNICAL SERVICE MANAGER).
    JOB RESPONSIBILITIES:
    • Coordinate and communicate all aircraft issues with the customer.
    • Meets customer upon arrival, reviews work scope with Customer and add squawks as required during arrival debrief.
    • Familiar with warranty programs.
    • Discuss applicable service bulletins, quotes, and flat rates as required by the Customer.
    • Adjust schedule as needed
    • Discuss credit terms and collect prepay or deposits, if applicable.
    • Define communications and discrepancy approval process with the Customer throughout visit.
    • Confirm Customer's schedule and verifies Customer information in database.
    • Provide schedule estimate update to the Customer.
    • Communicates initial service order and work scope to Lead and Technical Service Manager after Customer debrief.
    • Obtain Customer approval for any additional work to be performed on the aircraft and communicates changes to Technical Service Manager
    • Reports exceptions in work progress affecting schedule commitments and cost of maintenance to the Technical Service Manager
    • Actively seeks upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
    • Markets Service Center capabilities to new and existing customers. Fosters a positive relationship between the customer and the Textron Aviation service network
    • In conjunction with Finance, reviews program coverage and pricing. Build, review and approve or change preliminary invoice
    • Responsible for communicating safety expectations of the Service Center.
    • Conduct departure debrief with customer: Review terms, discuss completed work, and address any deferred discrepancies.
    • Provide an invoice and collect payment, as applicable.
    • Post-delivery follow-up with Customer:
    • Assures that open issues involving parts, return maintenance, or billing issues are resolved.
    • Addresses Maintenance Visit Performance Evaluation issues with the Service Team Leader
    • Provide guidance and mentorship to peers as needed, including but not limited to:
    • Ensuring CSMs who transition to the service center receive adequate training on the systems that interface with the customer
    • Oversee customer disputes and ensure that we are addressing in a reasonable timeframe.
    • Ensure all CSMs are aware of changes in the iMRO System, process changes, or new initiatives being championed by leadership.
    • Provide General Manager with financial updates to include
    • Generation and accuracy of the Bill Stat
    • Analysis and feedback on previous workorders for financial impact.

    EDUCATION/ EXPERIENCE:
    One or more of the below education and experience combinations is required:
    • 4 years of relative aircraft maintenance experience. A&P license or 2 year technical degree.

    • 6 years of relative aircraft maintenance experience

    • 2 years of relative aircraft maintenance experience. Bachelor's degree in Aviation or related field

    Preferred:
    • Prior Textron Aviation or related industry Customer Service, Aircraft Maintenance or Service Center experience

    • A&P / Repairman / EASA License

    QUALIFICATIONS:
    • Interpersonal savvy, ability to build and maintain strong customer relationships

    • Ability to anticipate and address customer needs

    • Excellent written and verbal communication

    • Possesses good organization and time management skills

    • Attention to detail, goal oriented

    • Ability to prioritize and manage time sensitive responsibilities

    • Highly motivated

    • Ability to work in team environment

    • Maintenance experience preferred

    • Conflict resolution

    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
    Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.

    What Textron employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Textron logo

    About Textron

    Sourced by ZipRecruiter

    Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.

    Industry

    Aerospace product and parts manufacturing

    Company size

    10,000+ Employees

    Headquarters location

    Providence, RI, US

    Year founded

    1923

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