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SYS Integration

34 Sys Integration Customer Service Jobs Hiring Near You

SYS Integration

Contact Center Rep

Pharr, TX · Remote

$14.50 - $18.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Tampa, FL · Remote

$16.75 - $21.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

El Paso, TX · Remote

$15.75 - $20.25/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Rep

Albuquerque, NM · Remote

$16.25 - $21/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Boerne, TX · Remote

$16.75 - $21.50/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Rep

Jacksonville, FL · Remote

$16.75 - $21.50/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Phoenix, AZ · Remote

$16.75 - $21.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Dallas, TX · Remote

$17.50 - $22.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Rep

Las Cruces, NM · Remote

$17.50 - $22.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some who are also bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR ...

SYS Integration

Contact Center Representative

Brownsville, TX · Remote

$14 - $18.25/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

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All JobsSys Integration Customer Service Jobs

SYS Integration Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Sys Integration?
Infographic showing various Customer Service job openings at Sys Integration in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% Physical, and 10% Remote job distribution.

Contact Center Rep

SYS Integration

Pharr, TX • Remote

$14.50 - $18.75/hr

Other

Posted 26 days ago

Job description

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, CSRs will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

***Must have the ability to pass a federal background check***

Responsibilities:

  • Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information.
  • Performing outbound calls to verify the authenticity of received documents.
  • Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
  • Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers.
  • Refer escalated calls as needed to supervisor.

Qualifications:

  • High School Diploma or GED equivalent required.
  • At least six (6) months of customer service required; call center experience preferred.
  • Must be a U.S. citizen and have lived in the United States for 3 out of the past 5 years.
  • Past or present Department of Homeland Security clearance preferred.
  • Must be empathetic in your ability to deal with sensitive topics and information.
  • Ability to speak and read English clearly and professionally. Bilingual would be helpful.
  • Ability to pass a federal background check.

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source

DESCRIPCIÓN DEL PUESTO:
Estamos formando una base de candidatos previamente calificados para apoyar las operaciones de respuesta a desastres de FEMA. Los representantes atenderán llamadas entrantes y documentarán la información de forma precisa y empática.
RESPONSABILIDADES:
- Atender llamadas entrantes de alto volumen
- Comunicarse en inglés y español
- Documentar información de manera precisa
- Cumplir con los procedimientos federales de FEMA
REQUISITOS:
- Fluidez profesional en inglés y español
- Experiencia en servicio al cliente
- Capacidad para aprobar verificación de antecedentes (Public Trust)
- Aceptar tarifas salariales bajo la Ley SCA

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