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SYS Integration

34 Sys Integration Customer Service Jobs Hiring Near You

SYS Integration

GSA Team Lead

Kansas City, MO

$15.50 - $20.25/hr

... IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of ...

SYS Integration

Salesforce Lead Developer

Washington, DC

$62.75 - $83.25/hr

Washington DC metro area Salesforce Lead Developer Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a ...

SYS Integration

Contact Center Rep

Mcallen, TX · Remote

$16.75 - $21.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Brownsville, TX · Remote

$15.25 - $19.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Miami, FL · Remote

$17 - $22/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Rep

Del Rio, TX · Remote

$14.25 - $18.25/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Houston, TX · Remote

$16 - $20.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Genesys Contact Center Engineer

Washington, DC · Remote

$58.25 - $78/hr

Collaborate with cross-functional teams to ensure seamless integration and performance. * Provide ... Strong Customer Service skills * Strong Troubleshooting Capabilities * Proven Computer Networking ...

SYS Integration

Contact Center Representative

Tucson, AZ · Remote

$15.25 - $19.75/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

SYS Integration

Contact Center Representative

Orlando, FL · Remote

$16.50 - $21.50/hr

Systems Integration, Inc. is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) ...

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All JobsSys Integration Customer Service Jobs

SYS Integration Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Sys Integration?
Infographic showing various Customer Service job openings at Sys Integration in the United States as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 90% Physical, and 10% Remote job distribution.

Customer Service Representative (GSA)

SYS Integration

Kansas City, MO

$15.50 - $21/hr

Full-time

Posted 25 days ago

Job description

Location: Kansas City, MO

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. SII has opportunities for Customer Service Representatives located in Kansas City, MO to support a Federal Government Program. Join our team to discover a professional and rewarding career in an exciting, fast-paced, and growing government-contracting industry!

Responsibilities:

  • Provides excellent customer service by answering calls professionally, provides accurate information and minimizes redirection.
  • Makes outbound calls/emails for billing, collections, customer research, quality issues, and other mission related needs.
  • Reviews outstanding accounts assigned. Contacts customers/industry partners, facilitates payment arrangements, documents actions, and escalates unresolved issues.
  • Logs all interactions in Salesforce VISION the same business day, following GSA documentation standards.
  • Responds to emails within 24 hours; responds to live chats in real time and asynchronous messages within 24 hours.
  • Provides information on GSA programs, assists with pre- and post-order issues, and guides users through GSA websites and tools.
  • Helps users with account access, navigation, troubleshooting, and step-by -step guidance on GSA systems.
  • Tracks case status, routes escalations and uses knowledge management resources within VISION.
  • Ensures compliance with KPIs, metrics and performance standards to ensure excellent customer experience.

Qualifications:

  • Must have a Public Trust clearance status and must maintain any required clearances or suitability determinations
  • Minimum 1-3 years customer service, call center or help desk experience
  • Strong communication and customer service skills.
  • Ability to research information and work with SMEs for intermediate-level inquiries.
  • For advanced roles: technical troubleshooting or collections experience.
  • Proficiency with CRM systems, Salesforce preferred.
  • Attention to detail and strong documentation accuracy with excellent typing skills.
  • Ability to work in a fast-paced, metrics-driven environment.
  • High School diploma or equivalent required, additional education preferred.

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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