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60 Supermicro Customer Service Jobs Hiring Near You

Supermicro

Sr. Account Manager

New York, NY

$84K - $112K/yr

... Supermicro's products and services in the market • Develop customer relationships and maintain/manage accounts, expand existing client accounts for retention and potential growth • Work with ...

Supermicro

Credit Manager

San Jose, CA · On-site

$120K - $142K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Manage the customer credit risk assessment and assignment of credit terms and conditions, monitor ...

Supermicro

Sr. System Engineer - Network

San Jose, CA · On-site

$121K - $167K/yr

... services, ensuring customer acceptance verification and providing post-level 1&2 support. Create ... Supermicro is a global leader in high-performance, high-efficiency server technology and innovation.

Super Micro Computer

Service Engineer

Cleveland, OH · On-site

$85K - $100K/yr

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post ...

Super Micro Computer

Service Engineer

Mesa, AZ

$70K - $87K/yr

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Super Micro Computer

Sr. Service Engineer

Chicago, IL · On-site

$100K - $130K/yr

Supermicro is seeking a highly skilled Senior Service Engineer responsible for performing on-site fieldwork at customer locations to diagnose and repair complex server systems. As a key member of our ...

Super Micro Computer

Sr. Service Technician

Atlanta, GA · On-site

$35 - $40/hr

Supermicro is seeking a Sr. Service Technician that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Sr. Service Technician is a critical part of post ...

Support Revolution

Service Engineer

San Jose, CA · On-site

$85 - $95/hr

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Posted today

Super Micro Computer

Service Engineer

Plano, TX · On-site

$85K - $100K/yr

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post ...

Super Micro Computer

Service Engineer

Cleveland, OH · On-site

$85K - $100K/yr

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post ...

Super Micro Computer

Service Engineer

Atlanta, GA · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Super Micro Computer

Service Engineer

Plano, TX · On-site

$85K - $100K/yr

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post ...

Super Micro Computer

Service Engineer

Austin, TX · On-site

$70K - $100K/yr

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Super Micro Computer

Service Engineer

San Jose, CA · On-site

$85K - $95K/yr

Supermicro is seeking a Service Engineer that will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post-sales support ...

Support Revolution

Service Engineer

Cleveland, OH · On-site

$85 - $100/hr

Supermicro is seeking a Data Center Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post ...

New

Support Revolution

Service Engineer

Memphis, TN · On-site

$70.30 - $100/hr

Supermicro is seeking a Service Engineer who will be responsible for fieldwork at customer sites to resolve and repair server systems. The Service Engineer is a critical part of post‑sales support ...

New

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Supermicro Jobs Information

What is it like to work at Supermicro?

Supermicro is a technology company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and results-driven work environment.

The company's team structure is organized around product lines and geographic regions, with a flat organizational hierarchy that encourages open communication and cross-functional collaboration. Supermicro's global headquarters in San Jose, California, features an open office layout with modern amenities, promoting a culture of transparency and teamwork.

Working at Supermicro may appeal to candidates who are passionate about the latest advancements in server, storage, and networking technologies, as the company offers opportunities to contribute to cutting-edge projects and collaborate with a diverse team of experts in the field.

What makes Supermicro an attractive place to work?

Supermicro is a leading global provider of high-performance, high-efficiency server, storage, and networking solutions, with a strong reputation for innovation and reliability in the data center industry. The company offers a dynamic work environment that fosters collaboration, creativity, and continuous learning, with opportunities for employees to contribute to cutting-edge projects and technologies. Joining Supermicro provides a chance to be part of a global team that is shaping the future of data center infrastructure and technology, with opportunities for professional growth and development in a rapidly evolving industry.

What are the most popular jobs at Supermicro?

What are the most popular categories at Supermicro?

Infographic showing various Customer Service job openings at Supermicro in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Customer Experience Manager, RMA Service

Super Micro Computer

San Jose, CA • On-site

$100K - $135K/yr

Full-time

Re-posted 2 days ago

Job description

Job Req ID: 29676
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Job Summary:
Supermicro is seeking for a Customer Experience Manager, RMA Service to lead and drive the strategic direction of the RMA operations, ensuring seamless execution of warranty service fulfillments and exceptional customer experience. This role requires close collaboration with cross-functional teams to prioritize customer needs, optimize service processes, and uphold the highest standards of quality and responsiveness. The incumbent will be responsible for overseeing daily operations, implementing continuous improvements, and aligning departmental goals with broader organizational objectives.
Essential Duties and Responsibilities:
The essential duties and responsibilities include, but are not limited to:
  • Develop and implement strategies that optimize customer experience and satisfaction.
  • Lead and motivate the customer service team to deliver a high standard of customer service
  • Arrange/coordinate training to customer service staff to deliver excellent customer service.
  • Collaborating with other departments to ensure consistency of customer service handling and resolving customer complaints or issues in a timely and satisfactory manner.
  • Case Management & Resolution: Oversee RMA cases, ensure prompt replacement part fulfillment, and clear open backlogs within strict Service Level Agreements (SLAs).
  • Perform data monitoring and analytic to identify red flag and put action in place for proactive control or de-escalation.
  • Metrics & Process Optimization: Generate performance metrics and analyze data to identify operational bottlenecks and process improvement opportunities.
  • Supply Allocation: Work closely with warehouse, production, and repair factories to map out supply allocations when supply constraints arise.
  • Cross-Functional Collaboration: Serve as the liaison between the customer, account teams, quality assurance, manufacturing, and global service, and global logistics.
  • Customer Reporting: Provide accurate, up-to-date case status reports and lead customer meetings to maintain strong relationships.

Qualifications:
  • Experience: Typically, 7 to 10+ years in RMA operations and customer service. Knowledge on global logistics and supply chain management a plus.
  • Technical Knowledge: Proficiency in networking, compute products, or relevant tech hardware, depending on the industry.
  • Application skill: CRM, ERP, and MS Office. Understanding of PLM and BOM a plus.
  • Analytical Skills: Strong ability to track KPIs and provide clear data visualizations and graphs to support upper management decision-making.
  • Communication: Exceptional presentation skills and the ability to convey complex issues clearly to stakeholders.
  • Problem-Solving: Decisive nature to prioritize fulfillment and repair amidst varying capacities and shifting service agreements.
  • Education: B.S Business Administration or Management. Certified Customer Experience Professional (CCXP) a plus

Salary Range
$100,000 - $135,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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