About the Admissions Team:
Admissions owns the fan journey from purchase to venue entry. We orchestrate a real-time fulfillment network connecting sellers, partners, and systems to get buyers in-reliably and delightfully. When things go wrong, we diagnose and resolve issues fast through resilient systems, automation, and AI-driven interventions that protect the buyer experience and strengthen marketplace trust.
Within this mission, Marketplace Quality plays a critical role: building the intelligence that ensures fans enjoy the broadest, safest inventory in live events - without compromise. We don't believe trust and growth are a tradeoff. We believe in inventing systems that expand both.
About the Role:
As a Senior Product Manager - Marketplace Quality, you will design and evolve the intelligence layer that governs how supply enters StubHub. You'll own a suite of scalable, adaptive systems that determine what can be listed on the platform and what level of friction sellers experience. Your mandate: accelerate platform growth while increasing marketplace trust - pushing beyond traditional risk tradeoffs.
This role is built for a systems-minded product leader: someone energized by complex dynamics, motivated to invent new models for marketplace trust, and excited to build 01 products that shape the future of supply on StubHub.
Location: Hybrid (3 days in office / 2 days remote) - New York, NY or Century City, CA
What You'll Do:
Build the Future of Marketplace Trust
- Drive strategy for AI-decisioned, intelligent, scalable, adaptive systems, and automated tooling that determine listing eligibility and shape seller experience across the platform.
- Develop low-friction onboarding frameworks that expand marketplace liquidity and safety - introducing innovation that unlocks new supply without compromising fan trust.
- Translate ambiguous, systems-level challenges into actionable product strategies, experiments, and long-term architectures.
Own a Key Fulfillment Product Domain
- Take full ownership of a set of systems, metrics, and initiatives within the Fulfillment product area.
- Partner closely with engineering, data science, and operations to design, build, and scale risk-informed workflows.
- Lead the end-to-end development of 01 capabilities that respond to evolving trends in a dynamic, global marketplace.
Deliver Meaningful Impact at Scale
- Improve how sellers enter and interact with the platform-driving the right outcomes for fans, partners, and marketplace health.
- Use data to understand emerging patterns, measure system performance, and inform prioritization.
- Improve seller and listing quality through intelligent controls that enhance fan confidence and reduce downstream issues.
What You've Done:
- 5+ years of experience in product management, ideally in marketplaces, trust & safety, risk, fulfillment, or other systems-focused environments.
- Proven ability to operate independently in ambiguous problem spaces-setting strategy, aligning stakeholders, and driving execution.
- Strong analytical and technical fluency; comfortable with data, experimentation, and partnering with engineering and data science teams.
- Demonstrated success designing and scaling systems that influence marketplace or platform dynamics.
- Systems thinker who understands how changes propagate across a complex ecosystem and can design for long-term marketplace health.
- Equally comfortable zooming out to define strategy and zooming in to craft the details of a model, workflow, or experiment.
What We Offer:
- Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
- Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.