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21 Stubhub Customer Service Jobs Hiring Near You

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets ...

StubHub

GCS Incident Response Specialist

Atlanta, GA · On-site

$52K/yr

Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets ...

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StubHub Jobs Information

Does StubHub pay people when they’re sick?

Yes. Most people get paid when they’re sick.
80% of people say they would get paid if they were sick but scheduled to work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at StubHub?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at StubHub?

Some people find it hard to take sick days.
60% of people report that it’s hard to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at StubHub feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
60% of people say they’re not treated with respect by their managers.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at StubHub get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Is it stressful to work at StubHub?

Most people feel stressed out here.
83% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people at StubHub recommend working with their team?

Not many people recommend working with their team.
100% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get enough training when they start at StubHub?

Most people didn’t get enough training when they started.
100% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people get support to advance at StubHub?

Most people aren’t given support to advance their career here.
In the last year, 80% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do people think StubHub’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.

Do workers feel well informed about how StubHub is doing?

Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and January 2026.
What are the most popular jobs at Stubhub?
What are the most popular categories at Stubhub?
Infographic showing various Customer Service job openings at Stubhub in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Director, Global Customer Success

StubHub

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

StubHub rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

2nd of 4 rated ticket sellers

Job description

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
StubHub is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events worldwide. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating.
The Global Customer Service Director is responsible for leading customer service and operations for a line of business consisting of managers, supervisors, and agents worldwide. In this role, you will own the strategic direction and execution to transform the team with the outcome of delivering exceptional service and results. Success in this role requires a strategic mindset, strong leadership abilities, and a passion for exceeding customer expectations. The ideal candidate will have a proven track record of driving results in a fast-paced, dynamic environment.
Position Type and Expected Hours of Work:
This is a full-time position requiring flexibility in terms of schedule. Nights and/or weekends may be required based on the needs of the business.
This role is based in Atlanta, GA and up to 20% travel will be required to our offices in New York, Los Angeles, Limerick, and other international partner sites. You will lead teams in some of these locations.
What You'll Do
  • Ideate, execute, and deliver strategic initiatives that meaningfully improve top line KPIs (i.e customer satisfaction, service levels, first contact resolution rates, and cost per contact).
  • Measure and improve secondary KPIs to drive individual and leadership performance in alignment with company objectives.
  • Coach and develop senior leadership to build trusting employee relationships to ensure high eNPS and reduced attrition.
  • Be a transformation champion. Lead a large global organization through constant evolution with resilience and exceptional performance.
  • Leverage data and insights to drive the department roadmap.
  • Build relationships across the organization (Product, Tech, Data, WFM, Operations, etc) to remove barriers to team success.
  • Provide meaningful and quantifiable customer feedback that drives improvements to our customer experience.
  • Act as a culture ambassador; actively embody the StubHub cultural values while encouraging others to do the same.
  • Encourage and promote decision making and accountability at all levels.

Who You Are
  • Strategic Leadership - Ability to develop and implement strategic initiatives to achieve organizational goals and drive performance excellence.
  • Strategic Thinking - Ability to anticipate future challenges and opportunities and develop proactive strategies to address them.
  • Anayltical - Data-Obsessed, be inquisitive, root all decisions in data and ensure its integrity.
  • Operational and Organization Design - Map out and design an organization and support structure that leads to outsized performance results
  • Change Management - Experience leading organizational change initiatives and driving adoption of new processes and procedures.
  • Performance Management - Demonstrated ability to set and monitor performance metrics and KPIs to drive continuous improvement and achieve results.
  • Communication - Excellent verbal and written communication skills to convey information clearly and effectively across all levels of the organization, including executives, department heads and external partners.
  • Problem Solving - Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions. Also, must challenge the status quo and an openess to being wrong.
  • Team Building - Skill in building and fostering a collaborative and inclusive team environment that promotes engagement and accountability.
  • Customer Focus - Commitment to prioritizing the needs and satisfaction of customers in all decision-making and actions.
  • Adaptability - Ability to thrive in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities and business needs.

What You've Done
  • 10+ years of operations leadership experience is preferred (Bonus for customer service experience).
  • Advanced analytical, verbal and written communication skills
  • Demonstrated leadership and influential capabilities with the ability to drive a positive culture.
  • Proficient in functional/technical skills; Internet applications, office applications, internal tools.
  • Strong familiarity with running a large-scale and global operations team (300K contacts/month).
  • Strong out of the box problem solving and decisive decision-making abilities. See a path that others don't see.
  • Strong ability to lead, coach, motivate, inspire, and empower others to deliver excellence

What We Offer
  • Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
  • Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
  • Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
  • Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
  • Team-Building Events: Engage in vibrant team events that foster camaraderie and collaboration, creating an atmosphere for celebrating your professional and personal growth.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Salary Range
$225,000-$250,000 USD
About Us
StubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.
For California Residents: California Job Applicant Privacy Notice found here
We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

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