60 Snowflake Customer Service Jobs Hiring Near You

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.

Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause and resolution 10x faster.

As a Senior Product Designer, you'll own the experience for some of the most high-stakes, technically complex workflows in enterprise software. The kind where your design decisions directly affect whether an incident takes 15 minutes or 3 hours to resolve. Your users are SREs and platform engineers debugging critical failures at 2am. The work lives at the intersection of agentic AI, real-time data, and deeply technical user needs.

This isn't a specs-execution role. You'll partner as a peer with product and engineering, shape design culture on a team being built from scratch, and help define what world-class observability UX looks like.

• Own end-to-end design for one or more Observe surfaces: AI SRE, APM, Metrics, Log/Trace Explorers, dashboards, or onboarding

• Define interaction models for complex observability workflows; incident investigation, root cause analysis, service maps, and AI-assisted troubleshooting

• Prototype early and often using AI-enabled tools to validate ideas quickly and iterate with engineering

• Partner with PM and engineering as a peer in shaping product direction, not just executing on specs

• Contribute to and evolve Observe's design system and shared interaction patterns

• Present work clearly to cross-functional stakeholders and incorporate feedback without losing design integrity

• Help raise the bar for product design

• Keep abreast of competitor products and trends; perform competitive and comparative analysis to understand existing patterns

• 5+ years of product design experience working on complex, data-heavy or developer-facing products

• A strong eye for design, with deep care for layout, motion, affordances, and visual polish

• A design portfolio that showcases your ability to design software that is beautiful, powerful, and intuitive

• Comfort designing for technical users and engaging with engineers on implementation tradeoffs

• Experience with AI-native surfaces: chat interfaces, agent-driven workflows, or explainability and trust patterns

• A prototype-first mindset; you'd rather show it than describe it

• Strong communication skills and the ability to articulate design decisions to PMs, engineers, and leadership

• Background in or deep familiarity with observability, monitoring, or incident response workflows

• Experience designing CLI-adjacent or developer tooling surfaces

• Familiarity with Observability tools

• Prior experience at a startup or acquisition-stage product team

• You have a deep desire to make things feel good, look awesome, and work great!

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com