Agent Engineer, TLM
Manhattan, NY · On-site
Sierra is creating a platform to help businesses build better customer experiences with AI. They ... You'll ensure technical excellence, operational reliability, and high customer impact. • Own the ...
60 Sierra Operations Jobs Hiring Near You
Agent Engineer, TLM
Manhattan, NY · On-site
Sierra is creating a platform to help businesses build better customer experiences with AI. They ... You'll ensure technical excellence, operational reliability, and high customer impact. • Own the ...
At Sierra, we're creating a platform to help businesses build better, more human customer ... technical, operational, compliance, and executive stakeholders. * Build durable executive ...
At Sierra, we're creating a platform to help businesses build better, more human customer ... technical, operational, compliance, and executive stakeholders. * Build durable executive ...
Software Engineer, Site Reliability (SRE)
$67.25 - $89.25/hr
... operation. * Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. * Define the foundation of SRE practices at Sierra ...
Software Engineer, Site Reliability (SRE)
$67.25 - $89.25/hr
... operation. * Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. * Define the foundation of SRE practices at Sierra ...
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Software Engineer - Healthcare Integrations
San Francisco, CA · On-site
$122K - $164K/yr
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Software Engineer - Healthcare Integrations
San Francisco, CA · On-site
$122K - $164K/yr
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Agent Engineer, TLM
Manhattan, NY · On-site
Sierra is creating a platform to enhance customer experiences using AI. The Agent Engineer will ... You'll ensure technical excellence, operational reliability, and high customer impact. • Own the ...
Agent Engineer, TLM
Manhattan, NY · On-site
Sierra is creating a platform to enhance customer experiences using AI. The Agent Engineer will ... You'll ensure technical excellence, operational reliability, and high customer impact. • Own the ...
Software Engineer, Site Reliability (SRE)
San Francisco, CA · On-site
$230K - $390K/yr
... operation. * Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. * Define the foundation of SRE practices at Sierra ...
Software Engineer, Site Reliability (SRE)
San Francisco, CA · On-site
$230K - $390K/yr
... operation. * Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. * Define the foundation of SRE practices at Sierra ...
Software Engineer, Site Reliability (SRE)
San Francisco, CA · On-site
$67.25 - $89.25/hr
... operation. * Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. * Define the foundation of SRE practices at Sierra ...
Software Engineer, Site Reliability (SRE)
San Francisco, CA · On-site
$67.25 - $89.25/hr
... operation. * Lead improvements to deployment pipelines, CI/CD tooling, and incident management processes to reduce downtime and response time. * Define the foundation of SRE practices at Sierra ...
Software Engineer - Healthcare Integrations
New York, NY · On-site
$113K - $153K/yr
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Software Engineer - Healthcare Integrations
New York, NY · On-site
$113K - $153K/yr
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Software Engineer, Agent - Healthcare Integrations
San Francisco, CA · On-site
$180K - $390K/yr
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Software Engineer, Agent - Healthcare Integrations
San Francisco, CA · On-site
$180K - $390K/yr
Serve as a technical SME with customers' EHR, IT, security, and operations teams, translating complex interoperability requirements into clear implementation plans and durable Sierra platform ...
Enterprise customers trust Sierra with their most sensitive workflows and data. You'll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence ...
Enterprise customers trust Sierra with their most sensitive workflows and data. You'll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence ...
Sierra is creating a platform to help businesses build better customer experiences with AI. They ... their operations. Responsibilities : • Design and deliver production-grade AI agents: You'll ...
Sierra is creating a platform to help businesses build better customer experiences with AI. They ... their operations. Responsibilities : • Design and deliver production-grade AI agents: You'll ...
Global Head of Sales Enablement
San Francisco, CA · On-site
$215K - $265K/yr
About us At Sierra, we're creating a platform to help businesses build better, more human customer ... operational changes always land with the right enablement behind them What you'll bring * 12+ years ...
Global Head of Sales Enablement
San Francisco, CA · On-site
$215K - $265K/yr
About us At Sierra, we're creating a platform to help businesses build better, more human customer ... operational changes always land with the right enablement behind them What you'll bring * 12+ years ...
Enterprise customers trust Sierra with their most sensitive workflows and data. You'll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence ...
Enterprise customers trust Sierra with their most sensitive workflows and data. You'll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence ...
Software Engineer, Identity & Enterprise Platform
San Francisco, CA · On-site
$230K - $390K/yr
Enterprise customers trust Sierra with their most sensitive workflows and data. You'll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence ...
Software Engineer, Identity & Enterprise Platform
San Francisco, CA · On-site
$230K - $390K/yr
Enterprise customers trust Sierra with their most sensitive workflows and data. You'll help set and uphold a high bar for security, compliance readiness, reliability, and operational excellence ...
About us At Sierra, we're creating a platform to help businesses build better, more human customer ... operational changes always land with the right enablement behind them What you'll bring * 12+ years ...
About us At Sierra, we're creating a platform to help businesses build better, more human customer ... operational changes always land with the right enablement behind them What you'll bring * 12+ years ...
Payroll Lead
San Francisco, CA · On-site
As our Payroll Manager, you will own and evolve Sierra's global payroll operations, ensuring accuracy, compliance, and an exceptional experience for employees across multiple regions. You'll design ...
Payroll Lead
San Francisco, CA · On-site
As our Payroll Manager, you will own and evolve Sierra's global payroll operations, ensuring accuracy, compliance, and an exceptional experience for employees across multiple regions. You'll design ...
At Sierra, we're creating a platform to help businesses build better, more human customer ... You'll ensure technical excellence, operational reliability, and high customer impact. * Own the ...
At Sierra, we're creating a platform to help businesses build better, more human customer ... You'll ensure technical excellence, operational reliability, and high customer impact. * Own the ...
Payroll Lead
San Francisco, CA · On-site
$190K - $225K/yr
As our Payroll Manager, you will own and evolve Sierra's global payroll operations, ensuring accuracy, compliance, and an exceptional experience for employees across multiple regions. You'll design ...
Payroll Lead
San Francisco, CA · On-site
$190K - $225K/yr
As our Payroll Manager, you will own and evolve Sierra's global payroll operations, ensuring accuracy, compliance, and an exceptional experience for employees across multiple regions. You'll design ...
Strategist, Agent Development - Healthcare
$143K - $185K/yr
Translate operational healthcare challenges into scalable AI solutions and serve as a trusted advisor on AI strategy. * Use frontline insights to improve agent performance and contribute to Sierra ...
Strategist, Agent Development - Healthcare
$143K - $185K/yr
Translate operational healthcare challenges into scalable AI solutions and serve as a trusted advisor on AI strategy. * Use frontline insights to improve agent performance and contribute to Sierra ...
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Job description
Job Summary:
Sierra is creating a platform to help businesses build better customer experiences with AI. They are seeking a Senior Agent Engineer to lead the design and delivery of production-grade AI agents, manage a team of engineers, and ensure operational reliability and customer impact.
Responsibilities:
• Lead the design and delivery of production-grade AI agents: You’ll manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents that are central, mission-critical, and directly drive Sierra’s growth. These aren’t prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. You’ll ensure technical excellence, operational reliability, and high customer impact.
• Own the Agent Development Life Cycle (ADLC): You’ll guide your team through the full lifecycle—from initial pilot through deployment and continuous iteration—coaching engineers to set and maintain the standard for ADLC best practices. You’ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments.
• Partner with large enterprises and cutting-edge startups: You’ll collaborate with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You’ll also work with innovative startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
• Shape the future of the platform: Your team’s direct work with customers will guide the evolution of Sierra’s core platform. You’ll surface unmet needs, prioritize initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra’s product.
Qualifications:
Required:
• Experience leading engineering teams that build and scale end-to-end production systems
• Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments
• A leadership style that blends high standards with empathy, fostering both speed and quality
• Proven ability to work closely with customers and translate business needs into technical deliverables
• Excellent communication skills across technical and non-technical audiences
• Degree in Computer Science or related field, or equivalent professional experience.
Preferred:
• AI-related experience (experience developing AI agents a plus)
• Experience building or deploying AI/LLM systems in production
• Background as a founder, engineering lead, or startup builder with high ownership and urgency
• Familiarity with tools for today’s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
• Prior experience with React, TypeScript, and/or Go
• Experience interfacing with customers or leading technical projects with external stakeholders
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Sierra is creating a platform to help businesses build better customer experiences with AI. They are seeking a Senior Agent Engineer to lead the design and delivery of production-grade AI agents, manage a team of engineers, and ensure operational reliability and customer impact.
Responsibilities:
• Lead the design and delivery of production-grade AI agents: You’ll manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents that are central, mission-critical, and directly drive Sierra’s growth. These aren’t prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. You’ll ensure technical excellence, operational reliability, and high customer impact.
• Own the Agent Development Life Cycle (ADLC): You’ll guide your team through the full lifecycle—from initial pilot through deployment and continuous iteration—coaching engineers to set and maintain the standard for ADLC best practices. You’ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments.
• Partner with large enterprises and cutting-edge startups: You’ll collaborate with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You’ll also work with innovative startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
• Shape the future of the platform: Your team’s direct work with customers will guide the evolution of Sierra’s core platform. You’ll surface unmet needs, prioritize initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra’s product.
Qualifications:
Required:
• Experience leading engineering teams that build and scale end-to-end production systems
• Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments
• A leadership style that blends high standards with empathy, fostering both speed and quality
• Proven ability to work closely with customers and translate business needs into technical deliverables
• Excellent communication skills across technical and non-technical audiences
• Degree in Computer Science or related field, or equivalent professional experience.
Preferred:
• AI-related experience (experience developing AI agents a plus)
• Experience building or deploying AI/LLM systems in production
• Background as a founder, engineering lead, or startup builder with high ownership and urgency
• Familiarity with tools for today’s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
• Prior experience with React, TypeScript, and/or Go
• Experience interfacing with customers or leading technical projects with external stakeholders
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.