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Do workers at ShipBob get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and June 2026.

Does ShipBob pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.

At ShipBob, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
100% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between November 2025 and March 2026.

Do people get paid time off at ShipBob?

Most people get paid time off work.
86% of people say they get paid time off.
Based on data from 7 people who took the Breakroom Quiz between November 2025 and June 2026.

How easy is it to get time off at ShipBob?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 6 people who took the Breakroom Quiz between May 2025 and March 2026.

How easy is it to take sick days at ShipBob?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at ShipBob feel treated with respect by their managers?

Most people feel treated with respect by their managers.
100% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at ShipBob get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and March 2026.

Is it stressful to work at ShipBob?

Most people don’t feel stressed out here.
71% of people say they don’t feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people at ShipBob enjoy their jobs?

Most people enjoy their job.
78% of people report they enjoy their job.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people at ShipBob recommend working with their team?

Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people get enough training when they start at ShipBob?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between May 2025 and June 2026.

Do people get support to advance at ShipBob?

Most people are given support to advance their career here.
In the last year, 78% of people report being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between February 2025 and June 2026.

Do people think ShipBob’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
63% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and June 2026.

Do workers feel well informed about how ShipBob is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and June 2026.
What other companies are hiring for Operations Support Manager jobs?
What are the most popular jobs at Shipbob?
What are the most popular categories at Shipbob?
Infographic showing various Operations Support Manager job openings at Shipbob in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Nights. Highlights an 78% Physical, and 22% Remote job distribution.

Operations Support Manager

ShipBob, Inc.

Bolingbrook, IL • On-site

Other

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

ShipBob rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

As a member of the ShipBob Team, you will...
  • Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
  • Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
  • Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: 700 Gateway Dr, Bolingbrook IL 60440
Travel/onsite requirement: Ability to be on-site up to 90% of the time, including weekends, as necessary.
Shift: We are hiring for multiple shifts:
  • 1st shift: 8:00am - 4:30pm, Monday - Friday
  • 2nd shift: 4:00pm - 12:30am, Monday - Friday

Role Description:
You will be responsible for the development and support of our partner fulfillment centers to ensure they are all performing to the standards that we have developed. This role will oversee new startup functions including project management, systems training, and equipment set up. The Operations Support Manager will build solid partnerships with new SFN partner sites by understanding their unique needs and facilitating their success within ShipBob's dashboard and suite of fulfillment services. This role reports to the Regional Director, Fulfillment Operations, who also serves as the backup for this role.
What you'll do:
  • You will be expected to spend ~90% of your time on-site.
  • Help in site selections and potential SFN site partner vetting.
  • Consultation: Understand SFN partner needs and adapt building launch plans to ensure successful partner integration and launch.
    • Serve as a first point of contact and own successful launch 60-90-day implementation phase and maintain status of first point of contact post-launch.
  • Configuration: Implement Specific Measures for Success.
    • Set up the dashboard and services to accomplish the goals of the SFN partner sites.
    • Responsible for site layout, equipment set-up, and training of SFN partner staff with SFN support teams.
  • Training: Coach and Guide SFN partner to Success.
    • Set up tailored training sessions for all stakeholders based on merchant needs and specific dashboard configuration and functionality.
    • Reinforce training materials provided during Phase I and Phase II training to encourage self-service and seamless interaction with ShipBob dashboard and services.
  • Troubleshoot: Find and Course-Correct.
    • Own the relationship to handle all questions, requests, and issues related to onboarding at ShipBob as a SFN partner site.
  • Adoption: Inspire SFN partner use of Key ShipBob Features and Tools/Dashboard.
    • Bridge Shipbob SFN partner objectives with ShipBob capabilities to push use of key functions and features of operational WMS and SOP's.
  • Perform: Nail Key Performance Indicators (KPIs).
    • SLAs: Help SFN partners achieve all key metrics (KPIs and SLAs) which foster a world class merchant experience.
    • On-Task: Perform all necessary tasks during the implementation phase to ensure the SFN site is successfully launched.
  • Ensure that assigned fulfillment centers receive operational training according to established training schedules and standards operating procedures.
  • Partner with local fulfillment center management to identify process gaps and create training plans to bring the site up to standard.
  • Review KPIs and performance reporting to identify areas of opportunity and partner with local site leaders to develop actions to bring the site up to standard.
  • Proactively identify and manage process improvement initiatives that improve merchant experience.
  • Travel to sites and perform operational audits and track performance.
  • Travel and assist with site implementations as required.
  • Ensure all IB activity is in good standing, UROS are all within 90 days, linked URO'S are being worked/ checked on daily, WROS are being marked arrived, IB WRO activity is being handled within SLA.
  • Ensure that Jira tickets are updated as needed.
  • Help support sites that need assistance with Cubiscan and ensure they have the resources they need to be successful.
  • Ensure that Returns are processed in line with company SOPs.
  • Ensure that VAS activities are completed within agreed SLAs with communication to the Control Tower.
  • Help callout any issues when orders are close to SLA and expedite any Merchant Care callouts and/or requests.
  • OB - help with tech related issues - cluster cart restocks, open IPS tickets and help resolve issues.
  • Monitor scan to gaylord and gaylord to dock scanning to ensure all partners are following the SOP.
  • EOD Passdowns- send daily detailed passdowns to understand what callouts were made during the day and what progress was made across the network.
  • Comply to all food safety and compliance policies and regulations.
  • Additional duties and responsibilities as necessary.

What you'll bring to the table:
  • 3-5+ years of operations leadership experience in an e-commerce fulfillment environment with experience managing 3PL relationships.
    • Advanced understanding of outbound and inbound fulfillment operations.
    • Ability to consistently assess partner site needs and drive solutions to meet those needs and connecting partners to proper resources.
    • Strong interpersonal skills to effectively build consensus, gain buy-in and persuade stakeholders on key decisions.
  • 3+ years of experience in opening new building sites and setting up teams for success.
    • Knack for teaching and helping our SFN partners ensure adoption of ShipBob SOP's, tools, and WMS systems.
  • Intermediate skills with Microsoft Office tools, specifically with Excel.
  • Ability to create and read CAD drawings to review building layouts preferred.
  • Ability to be on-site up to 90% of the time, including weekends, as necessary.
  • Must have access to a vehicle for travel needs between locations.

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a base salary range of $80,000 - $85,000. The full salary range for this position in our compensation architecture is $69,998 - $116,663. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
Perks & Benefits:
  • Medical, Dental, Vision & Basic Life Insurance
  • Paid Maternity/Parental Leave Program
  • Paid Holidays & Flexible Time Off Program
  • Paid Sick Leave
  • Wellness Days (1 day/quarter)
  • 401K Match
  • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
  • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
Building the world's leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob's environment isn't the right fit for everyone, and that's okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.
We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.

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