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JOB CODE
TEC4017
Staff Software Engineer
MANAGEMENT LEVEL
6 Senior Manager
DISCIPLINE
Software Engineering
REPORTS TO
Director of Engineering
FSLA CLASSIFICATION
Exempt
The Staff Software Engineer provides technical leadership for complex, scalable systems. This role drives architecture, code quality, and reliability across critical services while mentoring engineers and aligning solutions with business outcomes. The engineer partners with product, security, and operations to design resilient platforms, reduce risk, and accelerate delivery. Success requires hands-on development, thoughtful tradeoffs, and clear communication that advances engineering standards and unlocks team effectiveness.

Staff Software Engineer- Hub Team

Location: Nashville, TN

About the Role

As a Staff Software Engineer, you'll help design, build, and evolve the technology that powers critical business experiences at Asurion. Working as part of a collaborative, product-oriented engineering team, you'll solve complex technical problems, contribute to architectural decisions, and deliver scalable, reliable software that creates meaningful business impact.

This role is ideal for an experienced engineer who enjoys owning solutions from design through production, mentoring teammates, and continuously improving both the products we build and the way we build them.

About the Team

The Asurion Hub team is focused on enabling the technology that Asurion's agents (we call them Experts) use every day to deliver exceptional service to our customers. We build and evolve the applications and platform capabilities that power those experiences, helping our Experts work more efficiently while improving outcomes for millions of customers.

We develop full-stack, cloud-native applications using modern engineering practices, automated testing, and continuous delivery. Our engineers partner closely with Product, Design, and business stakeholders to build secure, scalable, and intuitive solutions that support critical business workflows. We value ownership, collaboration, continuous learning, and delivering measurable outcomes through technology.

What You Will Be Doing

As a Staff Software Engineer, you'll be a senior individual contributor responsible for designing, building, and evolving the applications that power the Hub platform. You'll work across the full technology stack, solve complex technical problems, and help raise the engineering bar through thoughtful design, high-quality code, and mentorship.

You will:

• Design, develop, and maintain scalable, cloud-native applications across frontend and backend technologies.
• Own the technical implementation of complex features from design through production deployment.
• Partner with Product, Design, and fellow engineers to translate business needs into intuitive, reliable software solutions.
• Design and implement RESTful APIs and scalable backend services.
• Write clean, maintainable, and well-tested code with a focus on performance, reliability, and long-term maintainability.
• Champion engineering best practices including automated testing, code reviews, CI/CD, and operational excellence.
• Contribute to architectural decisions and help evolve the technical direction of the team's applications and services.
• Troubleshoot production issues, improve application observability, and proactively address technical debt.
• Mentor engineers through technical guidance, code reviews, and collaborative problem solving.
• Evaluate emerging technologies and engineering practices to continuously improve developer productivity and product quality.
• Leverage AI-assisted development tools to improve engineering efficiency, code quality, and software delivery.

What You Will Bring

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
• 7+ years of professional software engineering experience designing, building, and supporting production software applications.
• Strong experience developing full-stack applications using TypeScript, JavaScript, Node.js, and modern frontend frameworks such as React.
• Experience designing and implementing RESTful APIs and distributed systems.
• Experience building cloud-native applications on AWS using serverless and container-based architectures.
• Strong understanding of software architecture, design patterns, and object-oriented and/or functional programming principles.
• Experience with automated testing, including unit, integration, and end-to-end testing.
• Experience building and maintaining CI/CD pipelines and applying modern DevOps practices.
• Demonstrated ability to independently lead the technical implementation of complex initiatives and deliver high-quality software with minimal oversight.
• Experience mentoring engineers through collaboration, code reviews, and technical guidance.
• Strong communication skills with the ability to effectively collaborate across engineering and cross-functional teams.

Preferred Qualifications

• Experience with Kubernetes and container orchestration technologies.
• Experience building highly available, large-scale distributed systems.
• Experience with observability, monitoring, and production operations.
• Experience supporting internal enterprise applications and business-critical platforms.
• Experience using AI-assisted development tools (such as Claude, Cursor, GitHub Copilot, or similar technologies) to improve software delivery and engineering productivity.

About Asurion

Asurion helps people protect, connect, and enjoy the technology they love. Every day, our experts support millions of customers around the world through connected devices, protection plans, technical support, and repair services. We combine innovative technology with exceptional customer experiences to help people get the most from their devices and stay connected when it matters most.