Santander Bank
Santander Bank

60 Santander Bank Universal Banker Jobs Hiring Near You

Relationship Banker, Red Bank, NJ

Red Bank, NJ · On-site

$19 - $25/hr

Santander is a global leader and innovator in the financial services industry and is evolving from ... As a Relationship Banker you serve as a trusted advisor to customers, focusing on building strong ...

Relationship Banker, Falmouth, MA

Falmouth, MA · On-site

$21.25 - $27.75/hr

Santander is a global leader and innovator in the financial services industry and is evolving from ... Your primary goal is to enhance customer satisfaction and loyalty while supporting the bank ...

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Santander Bank Jobs Information

What are the key skills and qualifications needed to thrive as a Universal Banker, and why are they important?

To thrive as a Universal Banker, you need a solid understanding of banking products, sales, and customer service, typically backed by a high school diploma or associate degree. Familiarity with core banking systems, digital banking platforms, and cash handling procedures is essential. Strong communication, problem-solving, and relationship-building skills help you exceed customer expectations and work effectively with team members. These competencies are crucial for driving customer satisfaction, meeting sales goals, and ensuring accurate financial transactions.

How does a Universal Banker typically balance customer service with sales responsibilities?

Universal Bankers are expected to provide excellent customer service while also identifying opportunities to recommend banking products that meet clients' needs. This balance is achieved by actively listening to customers, understanding their financial goals, and offering tailored solutions rather than aggressive sales pitches. Universal Bankers often rotate between teller duties and personal banking tasks, making adaptability and a customer-focused mindset essential. Successful Universal Bankers view sales as a natural extension of service, building trust with clients and fostering long-term relationships.

What are Universal Bankers?

Universal Bankers are versatile banking professionals trained to handle a wide range of customer needs within a bank branch. They perform both traditional teller transactions and personal banking services, such as opening accounts, assisting with loans, and providing financial advice. This role is designed to improve customer service by allowing one person to address multiple banking needs, making the banking experience more efficient and personalized.

What is the difference between Universal Banker vs Teller?

AspectUniversal BankerTeller
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, handling multiple banking servicesBank counters, primarily cash transactions
Job ResponsibilitiesCustomer service, account opening, loan processing, cash handlingCash transactions, deposits, withdrawals, basic customer inquiries
Employer & Industry UsageCommercial banks, credit unionsCommercial banks, credit unions

Universal Bankers have a broader role, handling various banking services and customer needs, while Tellers focus mainly on cash transactions and basic customer service. Universal Bankers often require additional skills and certifications, making their role more versatile within banking institutions.

Do workers at Santander Bank get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 26 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Santander Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
81% of people say they would get paid if they were sick but scheduled to work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

At Santander Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 19 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Santander Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 24 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Santander Bank?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 14% of people with changing schedules find out their shifts two weeks ahead of time.
  • 14% of people with changing schedules find out their shifts three weeks ahead of time.
  • 21% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 14 people who took the Breakroom Quiz between January 2025 and October 2025.

Do workers at Santander Bank worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and October 2025.

Do Santander Bank workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
61% report that they don’t have enough control over which shifts they work.
Based on data from 18 people who took the Breakroom Quiz between November 2024 and October 2025.

How easy is it for Santander Bank workers to change shifts?

Some people find it hard to change shifts.
54% of people report that it’s hard to change shifts if they need to.
Based on data from 13 people who took the Breakroom Quiz between November 2024 and October 2025.

How easy is it to get time off at Santander Bank?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Santander Bank managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
86% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and October 2025.

Do workers at Santander Bank do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
78% of people report that they don’t do extra unpaid work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to take sick days at Santander Bank?

Most people find it easy to take sick days.
89% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Santander Bank feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Santander Bank get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Santander Bank?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Santander Bank enjoy their jobs?

Only some people enjoy their job.
44% of people report they don’t enjoy their job.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Santander Bank recommend working with their team?

Only some people recommend working with their team.
66% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Santander Bank?

Most people got enough training when they started.
74% of people report they got enough training when they started working here.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Santander Bank?

Only some people are given support to advance their career here.
In the last year, 48% of people report not being given support to advance their career here.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Santander Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Santander Bank is doing?

Most people feel well informed about how the company is doing.
67% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular jobs at Santander Bank?
What are the most popular categories at Santander Bank?
Infographic showing various Universal Banker job openings at Santander Bank in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.
Sales and Service Banker, Pawtucket, RI

Sales and Service Banker, Pawtucket, RI

Santander Bank

Pawtucket, RI • On-site

$17.50 - $22/hr

Full-time

Posted 14 days ago


Santander Bank rating

7.1

Company rating: 7.1 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

100th of 141 rated banks


Job description

It Starts Here:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make:
The Sales and Service Banker serves as a trusted advisor to customers with a focus on building strong, long-lasting relationships by understanding their financial needs and goals. This role involves providing tailored solutions for banking, lending, and investment products while delivering exceptional customer service, minimizing risk and defending against fraud. Sales and Service Bankers proactively engage with customers assisting with various financial needs, processing teller transactions, identifying cross-sell opportunities, resolving issues, and educating them on digital banking tools. Collaborating with team members to drive branch sales targets and contribute to the overall success of the bank.
  • Responsible for meeting the financial needs of the customer to include transactional, servicing, and product.
  • Identify opportunities to grow banking relationships through branch activities, including calls, transactions, account support, portfolio management, and partner referrals.
  • Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions.
  • Collaborate with team members and partners to achieve branch goals and drive overall performance.
  • Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
  • Foster customer loyalty by addressing concerns and providing timely resolutions.
  • Engage customers with digital platforms to enhance customer interactions and educate them on self-service options.
  • Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
  • Perform teller transactions, including deposits, withdrawals, and transfers, while ensuring accuracy and efficiency.
  • Handle cash and maintain accurate cash drawer balances.
  • Assist with custodianship, audits, and other operational tasks.
  • Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
  • Time allocated to each core responsibility may vary depending on the branch needs.
  • Responsibilities may extend to supporting nearby branch locations based on business necessity.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:
  • High school diploma or GED: - Required
  • Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:
  • 12+ Months Experience selling products and/or services - Required. (OR)
  • 6+ Months Experience in Retail Banking sales, financial services sales or consultative relationship sales role in a related industry, with proven success in establishing new customers, deepening customer relationships and delivering results - Required. (OR)
  • 6+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Sales and Service Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)
  • 6+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required. (AND)
  • 6+ Months Cash handling experience - Required.
  • Established relationship-building skills with a focus on customer experience and loyalty.
  • Excellent customer service skills and a passion for helping others.
  • Ability to learn and apply sales techniques to recommend products and services that meet customer needs.
  • Experience in cross-selling products and services.
  • Ability to work collaboratively in a team-oriented environment.
  • Excellent communication, consultative and influence skills both verbal and written.
  • Ability to display a credible, trustworthy, and professional image at all times.
  • Proficient in using digital tools and technology to enhance customer engagement.
  • Ability to follow directions, policies, and procedures.
  • Ability to identify and escalate concerns of risk to appropriate channels.
  • Understands the necessity and value of accuracy and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Computer proficiency and basic math skills.
  • Ability to work branch hours, which can include weekends and evenings.

Certifications:
  • No Certifications listed for this job.

It Would Be Nice For You To Have:
  • Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
  • Experience in Microsoft Office products.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum:
$34,500.00 USD
Maximum:
$53,000.00 USD
We Value Your Impact:
Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next :
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

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