34 Roche Customer Service Jobs Hiring Near You

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

The Opportunity:

Are you an experienced sales professional with a talent for solving complex challenges? In this role, you'll use your expertise to navigate diverse issues and make strategic decisions that drive success. You'll manage medium to large accounts, exceeding sales targets while building lasting relationships with key decision-makers.

Your goal will be to expand your network, identify new opportunities, and present compelling value propositions. With a deep understanding of our product line, you'll serve as a trusted advisor, continuously improving our quality system through your daily actions.

As a Sales Account Executive - GenMark, you will:

• Be responsible for promoting GenMark's products and services.
• Contact new and existing customers to meet and exceed sales objectives in targeted accounts by developing new business, growing existing business, maintaining customer relationships, and troubleshooting customer problems. This includes identifying and developing strategic account plans; developing and delivering a differentiating message and quantifiable economic value for products and services; selling the primary differentiation of Roche products; overcoming and managing objections; and negotiating to secure sales.
• Generate demand and maximize product awareness by working with customers and providing education and information.
• Implements strategic initiatives and plans to facilitate the sales process and productivity.
• Work with others, as needed or required, to prepare proposals for assigned accounts. Presents all contract proposals to customers to maximize overall business and profitability, which may require some negotiation.
• Conduct and organize necessary territory planning and routing for efficiency. Conducts business analysis and planning.
• Communicates competitive market information internally. Networks and interfaces with internal colleagues to share information and best practices while remaining actively involved in industry/customer organizations that impact business.

This is a field-based role - the territory includes Los Angeles to San Francisco, and Hawaii. Our ideal candidate would reside in the San Francisco Bay Area or South of San Francisco. Travel expectation: 40%

Who You Are:

• Bachelor's degree or equivalent experience
• 3+ years relevant sales or equivalent experience
• Participation in an approved accelerated development, fellowship or rotational program may be considered in lieu of experience.

Preferred Requirements:

• Good oral and written communication skills, including making impactful presentations
• Proven leadership abilities
• Negotiation, contracting, and problem-solving skills
• Ability to work in a regulated environment
• Strategic planning and organizational skills

Relocation benefits are not available for this job posting

The expected salary range for this position, based on the primary location of California, is $86,700.00 - $160,900.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.