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Renasant

60 Renasant Customer Service Jobs Hiring Near You

Renasant Bank

Universal Banker

Hernando, MS · On-site

$17 - $21.25/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Denham Springs, LA · On-site

$16.50 - $20.50/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Johns Creek, GA · On-site

$16.50 - $20.75/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Jackson, MS · On-site

$15.75 - $19.50/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Southaven, MS · On-site

$16.50 - $20.50/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Macon, GA · On-site

$15.25 - $19/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

New

Renasant Bank

Universal Banker

Fulton, MS · On-site

$16.75 - $20.75/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

New

Renasant Bank

Universal Banker

Saint Marys, GA · On-site

$16.75 - $21/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Dacula, GA · On-site

$16.50 - $20.75/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Baton Rouge, LA · On-site

$15.50 - $19.25/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

Renasant Bank

Universal Banker

Fulton, MS · On-site

$16.75 - $20.75/hr

This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement ...

New

Renasant Bank

Personal Banker

Pearl, MS · On-site

$16 - $19.50/hr

Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the ...

Renasant Bank

Personal Banker - Floating

Pensacola, FL · On-site

$16.75 - $20.50/hr

Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the ...

New

Renasant Bank

Personal Banker

Darien, GA · On-site

$18.25 - $22.25/hr

Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the ...

Renasant Bank

Personal Banker

Amite, LA · On-site

$17.50 - $21.25/hr

Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the ...

Renasant Bank

Personal Banker

Grayson, GA · On-site

$17.75 - $21.75/hr

Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the ...

Renasant Bank

Personal Banker - Floating

Woodstock, GA · On-site

$17.25 - $21.25/hr

Execute and role model the Renasant service standards in every customer and teammate interaction * Resolve customer issues and concerns by owning the problem and acting as a liaison between the ...

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All JobsRenasant Customer Service Jobs

Renasant Jobs Information

Do workers at Renasant Bank get paid breaks?

Sometimes. Only some people get paid breaks.
67% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and June 2026.

Does Renasant Bank pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

At Renasant Bank, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 6 people who took the Breakroom Quiz between September 2025 and June 2026.

Is the health insurance from Renasant Bank affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 6 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Renasant Bank?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 8 people who took the Breakroom Quiz between September 2025 and June 2026.

Do workers at Renasant Bank worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Renasant Bank?

Some people find it hard to get time off.
45% of people report it’s hard to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to take sick days at Renasant Bank?

Most people find it easy to take sick days.
75% of people report that it’s easy to take time off if they are sick.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at Renasant Bank good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Renasant Bank feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
45% of people say they’re not treated with respect by their managers.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Renasant Bank get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at Renasant Bank?

Most people feel stressed out here.
83% of people say they often feel stressed out at work.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Renasant Bank enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Renasant Bank recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at Renasant Bank?

Most people didn’t get enough training when they started.
73% of people report they didn’t get enough training when they started working here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at Renasant Bank?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Renasant Bank’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
91% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Renasant Bank is doing?

Most people feel well informed about how the company is doing.
73% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.
What are the most popular jobs at Renasant?
What are the most popular categories at Renasant?

Universal Banker

Renasant Bank

Hernando, MS • On-site

$17 - $21.25/hr

Other

Re-posted 15 days ago

Renasant Bank rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

151st of 170 rated banks

Job description

Overview
The Universal Banker operates in a seamless dual capacity to deliver an exceptional customer experience by seeking to understand the needs of the customer, and then providing a complete range of retail banking services to meet those needs in alignment with the organization's business model, vision, mission, core values, and behaviors. This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement throughout the entire customer interaction, including routine transactions and financial counseling, while championing digital conveniences available through various delivery channels. To do this, the Universal Banker reduces the required steps to as few as possible and can supply full scale banking assistance with no need to refer the customer to another retail team member.
RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER
Responsibilities
  • Drive an exceptional customer experience in a branch environment through the execution of the bank's customer engagement model by deepening relationships, educating customers on the bank's products and services, offering appropriate financial solutions and guidance, opening accounts, performing teller transactions and proactively addressing emerging customer needs without the need to transfer the customer to another retail area of the branch
  • Meet established sales and service performance goals by developing and expanding new and current customer relationships, delivering a wide range of banking solutions and improving customer loyalty
  • Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, wealth management, treasury solutions and other financial services
  • Champion digital delivery in branch by providing our customers with the digital conveniences and on-demand solutions that meet their needs how, when and where they expect to do business
  • Provide awareness, promote and create a seamless transition across all delivery channels including online, mobile, in branch, virtual branch and customer experience center
  • Respond with a sense of urgency and intentionality to customer feedback by working to understand the root causes of customer concerns or complaints; make recommendations to improve the customer experience through various process, policy and product enhancements
  • Ensure proper documentation is obtained and properly completed for all solutions to minimize documentations exceptions
  • Maintain customer pipeline tracking, including documenting calls and other interactions with customers and referral sources, via the customer engagement platform
  • Perform teller responsibilities daily to include processing customer transactions (i.e. deposits, withdrawals, transfers, loan payments, official checks, etc.) as well as special tasks such as loan payoffs and draws, redeeming savings bonds, ordering currency and auditing teller drawers. Additionally, execute daily operations (i.e. balancing ATM and vault and performing branch capture procedures, etc.)
  • Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, robbery procedures and fraud mitigation
  • Recognize and navigate fraud attempts and events experienced by customers and individuals attempting to defraud customers and the bank
  • Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
  • Routinely review procedures and processes and complete self-audits using provided tools and resources that are designed to prevent unnecessary risk to customer and bank
  • Represent the bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities
  • Work closely with line of business partners, the Retail Experience Administration, Learning and Development to maintain a working knowledge of all bank products, services, policies, processes, procedures and systems to effectively and knowledgeably engage customers, deliver financial solutions with urgency and accuracy, and perform branch operations
  • Perform other related duties as assigned

Qualifications
  • High school diploma or equivalent, College education preferred
  • Minimum of 1 year related customer experience and sales experience required
  • Minimum of 1 year teller and/or cash handling experience preferred
  • Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations
  • Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards
  • Excellent communication skills (written and verbal)
  • Attention to detail with strong record of accuracy in handling of transactions
  • Comfortable using a variety of technology software products to process transactions
  • Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes
  • Aptitude to read, understand and apply all regulations, policies and procedures related to Universal Banker responsibilities and other branch operations
  • Ability to travel for training, other development opportunities, and between branches, as needed

For all Senior Universal Bankers:
  • Minimum of 2 years of successful Universal Banker experience
  • Ability to handle complex transactions and issues with limited assistance or supervision
  • Operational strength with limited to no account exceptions, outages, or operational losses
  • Proficient in all aspects of bank products and solutions, including IRA's and complex business accounts

Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.
Work Environment
The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May".
This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

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