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What is it like to work at Reiss?

Reiss is a British luxury fashion brand that values individuality and creativity, fostering a culture that encourages self-expression and innovation. The company operates with a flat organizational structure, allowing for open communication and collaboration between teams, and its London-based headquarters features a modern and stylish work environment that reflects its fashion-forward aesthetic. Working at Reiss may appeal to candidates who are passionate about fashion, eager to contribute to a brand's creative vision, and value a dynamic and fast-paced work environment.

What makes Reiss an attractive place to work?

Reiss is a well-established British fashion brand with a rich history and a strong reputation for quality and style. The company offers a dynamic and creative work environment that values collaboration, innovation, and teamwork, with opportunities for employees to contribute to the design and development of its iconic clothing lines. By joining Reiss, individuals can gain valuable experience and skills in the fashion industry, with opportunities for growth and professional development in a company that is committed to excellence and customer satisfaction.
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Infographic showing various Retail Store Manager job openings at Reiss in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% Physical job distribution.

Shop Manager, Macy's | Fashion Valley Mall, San Diego, California

Reiss

San Diego, CA • On-site

$70K - $75K/yr

Full-time

Medical

Posted 22 days ago

Job description

Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers' expectations and our business goals.
What's this role about?
As part of our Retail team, you'll be joining our concession in Macy's Fashion Valley Mall, San Diego, California on a full-time permanent basis as our Concession Manager, who is responsible for ensuring the concession achieves targets, delivers results with commercial and operational excellence.
What you'll be doing
  • Planning the long-term concession goals
  • Managing the overall concession operations and performance
  • Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
  • Managing stock levels and making key decisions about stock control to minimise loss
  • Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
  • Taking responsibility for recruitment and retaining talent
  • Conducting regular performance reviews and probation reviews

What you'll ideally bring to the role
  • You'll have previous retail management experience in a similar size operation
  • A passion for premium or luxury product helps, but we're open to all retail backgrounds
  • Have a proven track record of increasing overall business performance
  • Have a proven track record of delivering exceptional customer service through your team
  • Be highly visual and have excellent commercial product management skills
  • Be able to flex between the customer service, operational, technical and visual elements of the role
  • Be confident working under pressure and thrive in a fast-paced retail environment
  • Be self-motivated, focused and driven to achieve team and individual goals
  • Be a great people manager, able to bring the best out of your team
  • Have good written and verbal communication skills

What we'll do for you
  • Competitive pay with bonus scheme
  • Up to 80% staff discount
  • Business wear reimbursement
  • Employee assistance programs
  • Premium healthcare coverage
  • Career advancement opportunities
  • Plus, further workplace benefits

Apply now to start your story at Reiss...
#WeAreReiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect
We know that some people won't apply for a role unless they feel you don't meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don't tick all the boxes, we'd still like to hear from you.

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