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Qualfon
Qualfon

19 Qualfon Call Center Representative Jobs Hiring Near You

Qualfon

Customer Care Representative

Casselberry, FL · On-site

$19/hr

Overview $19.00/hr | Onsite Call Center Representative About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When ...

Qualfon

Customer Care Representative

Casselberry, FL

$19/hr

$19.00/hr | Onsite Call Center Representative About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work ...

Qualfon

Customer Care Representative

Casselberry, FL

$19/hr

Overview $19.00/hr | Onsite Call Center Representative About the Company At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When ...

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Qualfon Jobs Information

Do workers at Qualfon get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Qualfon pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
50% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

At Qualfon, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
36% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and July 2026.

Is the health insurance from Qualfon affordable enough for their workers?

Only some people say the health insurance costs are okay.
44% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people get paid time off at Qualfon?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between June 2025 and July 2026.

Do workers at Qualfon worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

Do Qualfon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
58% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Qualfon workers to change shifts?

Some people find it hard to change shifts.
64% of people report that it’s hard to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at Qualfon?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Qualfon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at Qualfon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at Qualfon?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Is a Qualfon job good for students?

Most students say this is a good place to work if you’re studying.
80% of students report this is a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

Is working at Qualfon good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
91% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between March 2025 and April 2026.

Do people at Qualfon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Qualfon get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Qualfon?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Qualfon enjoy their jobs?

Only some people enjoy their job.
48% of people report they don’t enjoy their job.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Qualfon recommend working with their team?

Only some people recommend working with their team.
55% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Qualfon?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Qualfon?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people think Qualfon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Qualfon is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and July 2026.

What other companies are hiring for Call Center Representative jobs?

What are the most popular jobs at Qualfon?

What are the most popular categories at Qualfon?

Infographic showing various Call Center Representative job openings at Qualfon in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 91% Physical, and 9% Remote job distribution.

Onsite Call Center Representative- Afternoons

Qualfon

Highland Park, MI

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Qualfon rating

7.6

Company rating: 7.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

11th of 72 rated call and contact centers

Job description

$20.00/hr | Onsite Call Center Representative | Shifts: 2:30PM-11:15pm | Training for the 8 weeks: 4pm-1am

Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support.

You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels.

Veterans and military family members are encouraged to apply


What You’ll Do

  • Answer inbound customer service calls, emails and chats

  • Assist with:

    • Credit card and consumer loan questions

    • Fraud-related inquiries and authorizations

    • Checking, savings, and CD account maintenance

  • Help members recover online credentials

  • Complete account updates (authorized users, balance transfers, IRA changes)

  • Document interactions clearly and accurately

  • Escalate issues when needed and follow established procedures

  • Meet service level, quality, and attendance expectations


What We’re Looking For

  • 1 year of customer service experience required: banking, financial services, call center, insurance, or fraud experience a plus

  • Call center experience preferred but not required

  • High School Diploma or GED

  • Strong verbal and written communication skills

  • Comfortable handling difficult conversations professionally

  • Ability to multitask in multiple computer systems

  • Typing speed: 20 WPM with 90% accuracy

  • Reliable attendance and willingness to work scheduled shifts

  • Basic computer and troubleshooting skills

Who We Are:

Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey.  Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.  At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team.

What We Offer:

 We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

  •  Medical, Dental & Vision Coverage with multiple plan options
  • Telemedicine & Mental Health Support for convenient care
  • Paid Time Off (PTO) that grows with your tenure
  • 401(k) with Company Match to help you plan for the future
  • Employee Assistance Program (EAP) with free counseling and wellness resources
  • Company-Paid Life & Disability Insurance for added peace of mind
  • Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members
  • Voluntary Benefits including accident, critical illness, hospital coverage, and more
  • Additional Perks like legal assistance, identity protection, and pet insurance

QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.


USD $20.00 - USD $20.00 /Hr.

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