Prophecy Consulting
Prophecy Consulting

60 Prophecy Consulting Desktop Support Jobs Hiring Near You

Prophecy Power BI Data Engineer

$117K - $140K/yr

We are seeking a skilled Data Engineer/Consultant to design and build end-to-end Power BI reporting ... Support the expansion of classification data models and Matter 360 initiatives by translating ...

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Design unified agent desktop and screen-pop solutions for patient, member, and provider information ... Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching ...

Genesys Cloud CX Solutions Architect

$66.50 - $84.75/hr

Design unified agent desktop and screen-pop solutions for patient, member, and provider information ... Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching ...

Genesys Cloud CX Solutions Architect

$65 - $89/hr

Design unified agent desktop and screen-pop solutions for patient, member, and provider information ... Excellent communication, presentation, consulting, stakeholder-management, and solution-pitching ...

SAP FICO AI Consultant

Austin, TX · On-site

$62.50 - $85.25/hr

The consultant will be responsible for gathering business requirements, providing detailed designs, performing SAP configurations, and supporting custom program development and post go-live ...

This role is for an SAP ME MII Consultant dedicated to supporting seven manufacturing factories. The consultant's primary responsibility is to ensure shopfloor continuity, rapid incident response ...

$69.25 - $94.50/hr

The consultant will be responsible for analyzing retail business processes, translating them into ... Provide support for POS (Point of Sale) systems integration. * Handle master data management for ...

next page

Showing results 1-20

Prophecy Consulting Jobs Information

What are the most popular job types at Prophecy Consulting?
    Infographic showing various Desktop Support job openings at Prophecy Consulting in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% Physical, and 17% Remote job distribution.

    Desktop Support Engineer

    Prophecy Technologies

    Hackensack, NJ • On-site

    Full-time

    Posted 18 days ago


    Job description

    Job Title: Desktop Support Engineer || Hackensack, NJ || Locals only
    Role Summary: Provide technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.
    Key Responsibilities
    • Provide Level-1/Level-2 desktop support for users.
    • Install, configure, and maintain desktops, laptops, printers, and peripherals.
    • Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.
    • Respond to incidents and service requests within defined SLA timelines.
    • Perform hardware diagnostics, part replacement coordination, and vendor follow-up.
    • Support software installations, upgrades, and patch management.
    • Assist with PC imaging, deployment, and user migrations.
    • Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.
    • Maintain asset inventory and documentation.
    • Coordinate with L3 teams and infrastructure teams for complex issues.
    • Conduct routine preventive maintenance and health checks on end-user devices.
    • Provide technical guidance and user training when required.

    Required Technical Skills
    • Windows 10/11 Administration
    • Microsoft 365 / Office 365
    • Outlook, Teams, OneDrive Support
    • Desktop & Laptop Troubleshooting
    • Active Directory User Administration
    • SCCM / Intune (preferred)
    • Basic Networking (DNS, DHCP, VPN, LAN/WAN) PowerShell scripting (preferred) Ticketing tools such as ServiceNow or Jira Hardware troubleshooting and replacement coordination Soft Skills
    • Excellent customer service orientation
    • Strong communication skills
    • Problem-solving and analytical thinking
    • Ability to work under pressure and meet SLAs Team collaboration and coordination skills