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Primo Brands
Primo Brands

65 Primo Brands Customer Service Jobs Hiring Near You

Primo Brands

Service Technician

Suwanee, GA · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Madison, FL · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Customer Care Representative

Norton, MA · On-site

$18.15 - $19.15/hr

Overview At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, w ...

Primo Brands

Service Technician

Suwanee, GA · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Madison, FL · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

North Little Rock, AR · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Nashville, TN · On-site

$24/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Knoxville, TN · On-site

$19/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Knoxville, TN · On-site

$19/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Denver, CO · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Syracuse, NY · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Nashville, TN · On-site

$24/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Nashville, TN · On-site

$24/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Syracuse, NY · On-site

$21/hr

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Grand Junction, CO · On-site

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Service Technician

Spanaway, WA · On-site

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

Primo Brands

Filtration Service Tech

Kent, WA · On-site

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Ability to use application based handheld ...

Primo Brands

Service Technician

Plano, TX · On-site

Overview Primo Brands is a leading branded beverage company in North America with a focus on ... Exceptional customer service and communication skills. * Strong mechanical aptitude and ability to ...

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All JobsPrimo Brands Customer Service Jobs

Primo Brands Jobs Information

Do workers at Primo Brands get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 34 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Primo Brands pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

At Primo Brands, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Primo Brands affordable enough for their workers?

Most people say the health insurance costs are okay.
89% of people say the health insurance costs are okay
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Primo Brands?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 69% of people with changing schedules find out their shifts one week or less ahead of time.
  • 23% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 13 people who took the Breakroom Quiz between March 2025 and April 2026.

Do workers at Primo Brands worry about hours?

Most people don’t worry about getting enough hours.
77% of people report they don’t worry about getting enough hours.
Based on data from 31 people who took the Breakroom Quiz between January 2025 and August 2026.

Do Primo Brands workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 26 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it for Primo Brands workers to change shifts?

Some people find it hard to change shifts.
53% of people report that it’s hard to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and April 2026.

How easy is it to get time off at Primo Brands?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Primo Brands managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and April 2026.

Do jobs at Primo Brands spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 28 people who took the Breakroom Quiz between January 2025 and April 2026.

How easy is it to take sick days at Primo Brands?

Most people find it easy to take sick days.
71% of people report that it’s easy to take time off if they are sick.
Based on data from 42 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at Primo Brands good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
48% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 29 people who took the Breakroom Quiz between February 2025 and July 2026.

Do people at Primo Brands feel treated with respect by their managers?

Most people feel treated with respect by their managers.
80% of people say they’re treated with respect by their managers.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Primo Brands get to take their breaks without interruption?

Most people get breaks without interruption.
79% of people report that they get to take their breaks without interruption.
Based on data from 39 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Primo Brands?

Some people feel stressed here.
63% of people say they often feel stressed at work.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Primo Brands enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 37 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Primo Brands recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 43 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Primo Brands?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Primo Brands?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Primo Brands’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 40 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Primo Brands is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 41 people who took the Breakroom Quiz between August 2025 and August 2026.

What are the most popular job types at Primo Brands?

    What are the most popular jobs at Primo Brands?

    What are the most popular categories at Primo Brands?

    Infographic showing various Customer Service job openings at Primo Brands in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Temporary. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

    Service Technician

    Primo Brands

    Suwanee, GA • On-site

    $21/hr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Re-posted 22 days ago

    Primo Brands rating

    7.2

    Company rating: 7.2 out of 10

    Based on 63 frontline employees who took The Breakroom Quiz

    199th of 445 rated food and drinks producers

    Job description

    Overview

    Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

    If you are a current associate of Primo Brands, please apply via Success Factors.

    Compensation: $21hr

    Location:  Suwanee, GA

    Shift: M - F 7am-4:30pm

    Health Benefits: Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

    Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)

    Insurance:  Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

    Other great benefits: Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits


    Responsibilities

    Responsibilities:

    • The Service Technician role is responsible for building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day. 

    • Perform maintenance, sanitation, repairs and lab sampling on Primo water vending machines while adhering to quality and safety standards.  

    • Respond to service calls in a timely manner and close service requirements with accuracy and precision. 

    • Responsible for loading equipment parts and managing inventory.   

    • Daily pre-trip inspection and maintain cleanliness of vehicle. 

    • Collects all cash/coins within designated retail markets and vending locations. 

    • Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences. 


    Qualifications

    Qualifications:

    • Exceptional customer service and communication skills. 

    • Strong mechanical aptitude and ability to use diagnostic tools.   

    • Ability to use application based handheld devices.  

    • Excellent planning, time management, organization and problem solving skills.

    • Basic math skills proficiency.

    • Ability to frequently lift and/or move up to 50lbs. 

    • Ability to stand for prolonged periods of time when servicing equipment. 

    • Valid Driver’s License and ability to meet Company driver qualification standards.

    • Flexibility to work weekends based on business needs.  

    Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®.  Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

    Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

    Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.

    What Primo Brands employees say

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