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The Field Superintendent will direct and oversee teams on both project work and field service positions to meet all daily tasks, ensure successful completion of Premise One Projects, and oversee execution of Service Calls according to established standards.

Responsibilities and Duties:

• Ability to lead multiple jobs and teams.
• Ability to lead direct reports in all aspects of the installation of projects or client service calls.
• Provides outstanding customer service and maintains the highest service standards.
• Able to implement project plans while maintaining quality assurance and schedule.
• Collect data, as-built, pictures, and any other deliverables needed for Project Closeout
• Ability to lead, direct and track progress of subcontractors.
• An understanding of working for a general contractor, SOV billing requirements and accelerated project schedules
• Review and validate service ticket notes and provide approval for client billings.
• Accurately record all work (notes, pictures, communications) daily in online tickets and timecards
• Provide suggestions for improved field service processes.
• Field, respond to and dispatch service technicians as dictated by client SLA’s.
• Performs full stack troubleshooting, service, and repair of low voltage systems in commercial and/or enterprise environments.
• Manage timesheets, and schedule of team as needed.
• Conducting site surveys using blueprints, floor plans and visual site inspections
• Understand commissioning and tuning philosophies for all integrated systems, Security, Audio, Visual, Access Control and Infrastructure Cabling
• Provide daily report of project and/or ticketing progress.
• Initiate daily team safety meetings and document minutes.

Qualifications:

• 4+ years of relevant experience in a project supervisor position covering AV, Security, Access Control, Infrastructure Cabling and Service Contracts/Ticketing
• Verifiable experience in managing a project lead and team with reporting back to the Project Manager or customer.
• Must be self-motivated, demonstrate leadership skills and problem-solving skills to guide project teams to completion.
• Must have the ability to effectively communicate in a professional manner to provide direct updates to clients/customers and Premise One Leadership team.
• Demonstrate the ability to manage multiple projects or service tickets at once, at times with different customers.
• Must have basic hand tools to successfully perform a project.
• Review drawings/blueprints and other customer related documents to successfully manage all projects.
• Must be able to travel, as needed for assigned customer accounts.
• Performs other duties as assigned.

Skill Requirements:

• Must possess at least a High School diploma or GED equivalency.
• Must be proficient with Microsoft Office (Word, Excel, and MS Project)
• Competent problem-solving ability with strong mathematical and communication skills
• Must be willing to travel, as needed for assigned customer accounts.
• Ability to handle physical workload as related to daily responsibilities.
• Must be willing to work overtime.
• Must be willing to work weekends.
• Must be willing to work out of town.

Interaction with Others:

Must be able to follow Company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues; address problems constructively to find acceptable solutions; keep commitments; and always respect the diversity of the Company's work force in actions, words and deeds.

Experience:

Three to Five years related experience and/or training required.

Language Skills:

Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English.

Mathematical Skills:

Competent ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals. Competent ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists.

Certificates, Licenses, Registrations:

Driving is a requirement for this position therefore A valid driver's license is required. The employee's motor vehicle record will be subject to the policies and provisions contained in the company's Fleet Safety Program.

First-Aid and CPR Certification a plus Manufacturer Certifications a plus Industry Certifications a plus